Making an administrative review application
Logan City Council has a formal administrative review process in place which provides customers the opportunity to:
- Request an administrative review of decisions made by Council officers or Council in relation to the length of time, quality or how an officer has treated the and where there are no other appeal provisions available; or
- make a complaint about how a Councillor has treated them and they believe the Councillor has breached the Code of Conduct for Councillors.
This process is called the "General Complaints Process".
Council places a high value on feedback from its customers and this feedback is used to shape and refine the future delivery of products and services.
A crucial part of the feedback process is the General Complaints Process Policy (pdf). A Key objective of this policy is to promote public confidence in Council by ensuring openness and transparency in handling applications for administrative review of decisions made about its services and/or products.
What steps do I need to take to lodge an administrative review application with Council?
- If you have not previously raised this matter and/or lodged a complaint with Council, you must first contact Council on (07) 3412 3412 to lodge a customer request/complaint. This does not apply to complaints about the conduct of a Councillor.
- You are encouraged to play an active part in the resolution of the problem by providing Council with as much relevant information as possible and any supporting evidence to enable a solution to be found.
- For complaints about the conduct of a Councillor, you may be offered the option of mediation to assist in resolving the matter. If this is not accepted, the matter will be investigated by an independent external complaints officer and eventually reported to Council. If an investigation is undertaken and the complaint is neither resolved nor withdrawn during this process, there is a possibility that your name and details of the complaint will be discussed in an open Council meeting, (i.e. the complaint and report will be open to the public).
- For all matters involving a Council officer, you should contact the staff member you have been dealing within the first instance. This officer will try to resolved the problem where possible, or the matter may be referred to another more appropriate officer to attempt a resolution.
- If you remain dissatisfied with the action taken at that level, you are encouraged to contact the staff member's supervisory and, if you wish, seek to have the decision or outcome reviewed. Council will acknowledge receipt of your request for a review and provide you with a response following consideration of the matter.
- Your request for review may be made orally however, you are encouraged to put your request for review in writing. For your convenience here is a copy of the application for administrative review form (pdf) can be downloaded.
Do I have to pay for this?
There is no fee associated with lodging an administrative review application.
What happens next?
For details and information on how to make an Administrative Review application or for further information, please contact:
Mrs Tracy Duffill-Wilson
Governance Officer
Administrative Review & Ethics Program
Business hours: (07) 3412 5378
Your application for information should be forwarded to:
The Chief Executive Officer
Logan City Council
PO Box 3226
LOGAN CITY DC QLD 4114
OR
emailed to council@logan.qld.gov.au
Once an application for administrative review has been received, Council is generally obliged to make a decision within 45 days.
In the event that you remain dissatisfied with the review undertaken by Council under this process you may refer the matter to an external complaint management body, such as the Queensland Ombudsman's Office. Refer to "It's OK to Complain - Your Rights Are Our Concern" (pdf), a joint initiative of Queensland Commissions and the Ombudsman.