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Right to Information

Previously known as Freedom of Information (FOI). On 1 July 2009 the Freedom of Information Act 1992 was replaced by two pieces of legislation. These are the Right to Information Act 2009 (RTI) and the Information Privacy Act 2009 (IP). The RTI deals with applications for non-personal information and IP deals with requests for personal information and amendments of personal information.

The Right to Information is the Queensland Government's approach to giving the community greater access to information. This approach is provided for in the Right to Information Act 2009 (RTI). For more background information about the government's approach and details about the new legislation please visit the Office of the Information Commissioner Queensland website.

The Queensland Government made a commitment to provide access to information held by the government, including Councils, unless on balance it is contrary to the public interest to provide that information.

The Right to Information aims to make more information available, provide equal access to information across all sectors of the community, and provide appropriate protection for individual privacy.

Where do I find information?

If you are looking for information about how Logan City Council operates, a good starting point is the Publication Scheme which sets out key information and how it can be accessed.

Another source of information is Council's Disclosure Log. The Disclosure Log describes the documents that have been provided in response to requests for information under the RTI Act since 1 July 2009. Once released, these documents are available to everyone. Having said that, care still needs to be taken when re-publishing information from the Disclosure Log as the defamation and breach of confidence laws may apply.

Publication Scheme (or administrative access)

Section 21 of the Right to Information Act 2009 requires Council to have in place a Publication Scheme. The purpose of this is to present, in a consolidated, user-friendly, comprehensive overview of Council's organisation, its relationship to the community and the various avenues for public access to Council's administrative and political processes.

Please click on the link for Council's Publication Scheme.

Disclosure Log

RTI commenced on 1 July 2009. Documents released to applicants under the Act will be progressively published via Council's Disclosure Log.

The Disclosure Log lists details of the requests that have been made and the information provided in response to those requests, but does not include identifying details of the applicants.

Disclosure Logs are available below:

Should you have any questions or wish to obtain a copy of the released documents, please contact Council's Administrative Review and Ethics Program on (07) 3412 3412.

Please provide the following information when contacting Council:

  • Your request for the relevant Disclosure Log documents;
  • Tthe application number as a reference; and
  • Your email or postal address.

Please note:  Where pages released are blank as a result of a decision-making process, these pages may be deleted from the documents released via a Disclosure Log request.

Limitations on access

There may be access limitations to information held by Council, for example that involve operational and investigation documents. This does not mean that an application to access such information cannot be made. To obtain access to documents relating to a particular investigation, the documents must consist of information about the applicant and the investigation must be finalised. It is possible that parties not involved in an investigation may not be able to access investigation files. This is about making applicants aware that there are exemption provisions that may apply to applications for access to information held by Council.

Amending personal details in documents

Under the IP Act, you may apply to amend documents containing personal information where you believe that the information is inaccurate, misleading, out-of-date or incomplete.

Please contact Council's Administrative Review and Ethics Program on (07) 3412 3412.

How can the RTI and IP Acts help?

The RTI and IP Acts have three main aims, which fall into the following categories:


Council is required to make available to you documents about its functions and operations. This includes information about its structure, decision-making processes, public participation through boards, councils or committees, and policy documents. You can download some of these documents, such as the Publication Scheme and Staff Code of Conduct documents, for free. You can also ask to see such documents or purchase copies at Council's Administration Centre, noting that the Publication Scheme is not available in hard copy format.


The RTI and IP Act give you the right to apply for documents, including those about you, held by Council. You can examine and have copies of these documents. You also have rights of review if Council does not give you access to documents you want to see.


You may apply to amend documents containing personal information where you believe that the information is inaccurate, misleading, out-of-date or incomplete.

What is a 'document' under RTI and IP?

For the purposes of RTI and IP, the term 'document' includes emails, files, computer printouts, maps, plans, photographs, tape recordings, films or videotapes and other means of storing information, no matter how old or recent.

Can I see all documents?

Some documents are exempt under these Acts to protect essential public interests or the personal or business information of others. Sometimes part of a document may not be available if it contains information which is exempt (e.g. name and address of complainant/s).

If you are refused access to a document or given partial access only, Council must give you written reasons for the decision. Council must also tell you of your rights of review.

Documents already publicly available (such as birth certificates, and including those available for a fee), under other legislation, or administrative processes, are not available through RTI or IP.

What are 'personal information' documents?

Personal information documents include information on any matter of personal or private concern to an individual such as medical records, family or domestic relationships, income, assets (such as your property) and financial records.

When you want to see documents containing information about your own personal information, you will have to show proof of identity.

How much will it cost?

Please note that a merchant fee of 0.5% will need to be added to the below charges if you pay by credit card.

Cost of applying for documents held by Council
Application Type Act Application Fee Proof of Identity Required Processing Fees Timeframe for Decision Timeframe for Consultation (if required)
Personal Information Information Privacy Act Nil Yes Nil 25 business days +10 days
Personal Information (acting on behalf of another person) Information Privacy Act Nil Yes (from both parties) Nil 25 business days +10 days
Non-Personal Information Right to Information Act $46.40 Nil If more than 5 hours spent processing application a charge of $7.20 for each 15 minutes spent 25 business days +10 days
Mixed Application (both non-personal and personal Information) Right to Information Act $46.40 Yes If more than 5 hours spent processing application a charge of $7.20 for each 15 minutes spent 25 business days +10 days
Business Information Right to Information Act $46.40 Nil If more than 5 hours spent processing application a charge of $7.20 for each 15 minutes spent 25 business days +10 days
Amendment of personal information Information Privacy Act Nil Yes Nil 25 business days Not applicable

How do I make an RTI or IP request?

Before making an application, contact Council to discuss the information you want to access. You can then make an informed decision about whether you will receive the information and if it is worth paying the application fee (if applicable).

The RTI and IP Acts requires that your application be made in writing. You may use an official application form which will be made available to you when you contact Council.

What happens when access is granted?

Council will let you see the documents, and if you wish, give you a copy (note: for non-personal applications, you will need to pay an application fee - see above). In some cases, another form may be more appropriate, such as listening to a tape recording or watching a video.

If, for some reason, copies of documents cannot be made and sent to you, Council will discuss with you how, when and where you can view the material.

Can other people apply for documents about me?

Most documents concerning your personal information will be exempt. However, if the document is not exempt, Council will contact you if it believes the disclosure would be of substantial concern to you.

If Council decides to release any information that you have applied for against your wishes Council must provide you with written reasons as well as your rights to have the decision reviewed.

What if I'm not satisfied?

If you are not satisfied with any decision about your application, you have the right to ask for a review.

For instance, you may have been refused access to a whole or part of a document, refused an amendment, or perhaps you are concerned that your personal or business information will be disclosed to someone else.

You have the options of applying for an:

Internal review

A person more senior to the original decision-maker will review your application and inform you of the review decision within 20 business days, including reasons as to why the original decision is affirmed, modified or overturned.

External review

You can also write to the Information Commissioner and apply for an external review. The Commissioner may change or confirm the decision made on your RTI or IP request or try to mediate a settlement between the parties.

Further information about Council RTI and IP

For detailed information on RTI or IP matters please contact Council.