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City survey rates residents’ satisfaction

Published: 29 August 2016

City survey rates residents’ satisfaction

Logan City Council will survey residents this month, asking them to rate their satisfaction with Council services.

The ‘Logan Listens: Residents’ Survey’ will be run by independent market research consultants, IRIS Research, from 5 to 13 September.

Mayor Luke Smith said the survey results helped guide Council’s budget decisions and priorities.

“Council provides over 120 community programs and services to a community of 310,000 people across 68 suburbs,” he said

“We are a lot of things to a lot of people.

"It’s important we continue to measure whether Council’s services are meeting the needs and expectations of our community.

“The Logan Listens survey is one way we can determine how well we are responding to our community’s priorities.”

The telephone survey will involve 800 residents selected at random and aged 18 years and over.

Residents will be asked to rate the level of importance and their satisfaction with a range of Council services.

Those contacted by IRIS Research will be asked to give around 18 minutes of their time to complete the survey.

All personal information provided will remain confidential.

The results of the survey are expected to be published on Council’s website in December.