Payment Options

The following payment options are accepted:

Direct debit

Quarterly payments

If you like to pay your rates on discount day and have the funds available for your rate payment in your bank account, then Council's direct debit facility may be the option for you.

It gives you advance notification on your rates notice of the amount and date of the payment and confirms Council will be withdrawing that amount only from your nominated cheque or savings account on discount day.

Periodic payments

Council has introduced the option for ratepayers to make weekly, fortnightly or monthly payments using direct debit.

In choosing this option the ratepayer elects to nominate an amount (minimum $40) and frequency of payments.

The ratepayer also accepts responsibility to provide sufficient payment to satisfy the amount due on or before the due date and/or to provide additional payment using another payment method to ensure that discount is granted.

Complete the direct debit application form (PDF 220 KB) or phone Rates Enquiries on 07 3412 5230 for a copy, and mail to:

Chief Executive Officer
Logan City Council
PO Box 3226
Logan City DC Qld 4114

Your application must be received at least seven days before the next due date.

Please note: The direct debit option is not available for credit card accounts.

Arrears of rates

It should be noted that this option does not constitute a payment arrangement. Please contact Rates Enquiries on 07 3412 5230 to discuss payment options.

Online

Pay your rates online using Visa or MasterCard.

BPAY

Call or visit the website of your participating financial institution to make this payment from your cheque, savings or credit card account. Please use the Biller Code and Reference number in the BPay box when arranging this payment.

If paying your rate notice on the discount date, it is advised to confirm your financial institution's "close of business" time.

Use BPAY View to view your rate notice online. Register to use BPAY View either through your participating financial institution or on Council's website at View Rate Notices.

Pay by Phone

Using your Visa or MasterCard only, phone 1300 730 528, within Australia, and follow the prompts and use the Reference Number on the bottom of the rate notice in the Pay by Phone box.

Overseas callers should phone +61 3 8648 7177 and follow the prompts and use the Reference Number on the bottom of the rate notice in the Pay by Phone box. For some mobile phones call direct on 03 8648 7177. Phone payment is a 24-hour service. Calls are charged at the cost of a local call (mobile extra)

In person

Present your rate notice intact at any Post Office in Australia (minimum payment $50 unless amount shown on the rate notice is less), or at Council's Customer Service Centres weekdays (except public holidays). For the last two Thursdays before the rate notice due date Council's Administration Centre will accept payments until 6 pm.

By mail within Australia

Make your cheque or money order payable to Logan City Council and post it with the payment slip. Allow at least five days.

By mail from overseas

Make your bank draft (in AUD) payable to Logan City Council and post it Air Mail with the payment slip to:

Chief Executive Officer
Logan City Council
PO Box 3226
Logan City DC Qld 4114
Australia

Allow at least seven days.

Rates payment card

Rates payment cards for pre-payment of rates at any Australia Post Office (minimum payment $50) may be obtained from Council's Administration Centre or you may download the Application for rate payment card (PDF 77 KB).

Difficulties

If you are unable to pay your rates at any time please contact Rates Enquiries on 07 3412 5230 to discuss payment options.

An arrangement to pay by instalments will enable you to make regular payments on your account over a specified period of time. Such an arrangement must meet certain requirements and these will be explained to you should you wish to take advantage of this opportunity.

It should be noted that at any time you fail to pay your rates Council will undertake necessary recovery actions in order to gain settlement of the outstanding amount. This may involve legal action or the sale of the property.