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Free Tipping Waste Vouchers

Four waste vouchers are provided with each July rates notice to ratepayers with domestic garbage charges on their accounts (vouchers are not available to commercial properties).

These vouchers can be used to dispose of general waste loads, including contruction and demolition waste for free.

See the back of the vouchers for terms and conditions of use.

Frequently asked questions

My rates are sent by e-mail, not posted out. Will I receive vouchers?

Ratepayers who receive e-rates (BPayView) notices (and do not actually have a paper notice sent) will be forwarded their entitlement of waste vouchers in separate correspondence. Please allow several weeks for your vouchers to arrive.

I am a current owner and did not receive any waste vouchers in the July account.

Please first check your rates notice to confirm you pay domestic garbage charges on your rates, as only those residents who pay garbage charges receive vouchers.

Next check the flyers, inserts and envelopes included with the rates notice itself, as it is possible you may have accidentally disposed of the vouchers with the excess paper.

If you are certain you did not receive the vouchers, you as the ratepayer will need to attend a Customer Service Centre with a copy of your rates notice and identification to collect vouchers. If you are unable to attend yourself, you can authorise in writing another person to attend on your behalf (again with ID).

Please note: Replacement vouchers will not be mailed out to customers. This is to prevent someone fraudulently claiming your vouchers, as replacements are only provided once per financial year.  

My vouchers have been lost/stolen/thrown out.

Vouchers are like cash. We regret that vouchers that have been lost, accidentally disposed of or stolen are not replaceable.

Residents can make use of the annual Kerbside Clean Up available in Logan City.

I am a new owner and did not receive any waste vouchers as I did not get the July account.

You will need to attend a Customer Service Centre with proof of ownership once settlement has gone through and transfer of ownership is on Council's system (this could take 6-8 weeks from settlement of contract of sale).

Please note: Vouchers will not be mailed out to customers.

I have only just ordered bins for my new house, do I have to wait until next July to get vouchers?

You will need to attend a Customer Service Centre with a copy of your rates notice and identification to collect vouchers.

Please note: Vouchers will not be mailed out to customers.

I am a tenant. Can I have vouchers too?

Vouchers are only provided to the rates account holder for each property.

Tenants can contact the managing agent of the property to ask for the vouchers. Alternatively, tenants can make use of the annual Kerbside Clean Up in Logan City.

I am a tenant and the real estate/owner of property won't give me the vouchers they received?

Providing vouchers to tenants is at the discretion of property owner/agent. This will need to be discussed with them. Logan City Council will not make decisions on this.

I am a tenant of a QLD Housing Commission property. Can I obtain waste vouchers?

Tenants of QLD Housing Commission properties within Logan can attend a Customer Service Centre in person to claim their waste vouchers.

They must provide a tenancy agreement as proof of tenancy (a drivers licence or any other documentation is not acceptable).

Please note: Vouchers will not be mailed out to customers.

Can I use more than one voucher at a time to avoid excess waste charges?

No. One per vehicle and one voucher at a time.

Owners of a non-strata titled, domestic multi-unit property, may be eligible to receive additional waste vouchers.

Property managers of these types of premises will need to see the Waste Services administration team located at the Browns Plains Waste & Recycling Facility in person to collect the vouchers on behalf of all residents within the complex.

Please note: Vouchers will not be mailed out to customers.