- Lost, stolen or damaged bins
- Unemptied bins
- Additional domestic wheelie bins
- Commercial wheelie bins
- Rubbish and recycling
- Kerbside collection
- Changing the size of your wheelie bin
Please place your bins at the kerb for collection the night before your collection day or by 6 am on the day of service. Please call 07 3412 3412 if you do not know your day of service.
Place your bin no more than one metre from the gutter with the wheels and handle closest to your house. The bins should be at least 30-50 centimetres apart.
Bins should be clear of overhead obstructures, such as wires and trees, to assist with collection.
Please don't overfill your bins. Bin lids should be down flat. If not, there may be spillage of waste during emptying of the bins.
The collection vehicle cannot lift heavy bins. Please do not place heavy items, such as sand, dirt and rocks, in either bin.
Please phone 07 3412 3412 or email firstname.lastname@example.org for your bin to be repaired or replaced.
Your damaged bin will have to be placed on the footpath for the contractor but you can still put rubbish or recyclabes in it. It will either be repaired or removed (contents and all) within 2-3 business days of your contacting us. There is no charge for the repair or replacement of the bin.
If your bin has gone missing, your replacement bin will be left on the footpath within 1-2 business days of your contacting us. There is no charge for the replacement bin.
Please phone 07 3412 5459 or email email@example.com to report the situation. As the collection contractor has until 5 pm each day to complete collections, please wait until the day after collection before reporting a missed service. If the bin was missed by the collection vehicle driver, the truck will be sent back to empty it at no charge. If, however, the bin was missed because of an act or omission on your part, the truck can only return after payment of a fee to Logan Waste Services. These acts of omissions may include:
- not having the bin on the footpath by 6 am on the day of collection;
- presenting an overfull bin (the lid must be down flat); or
- presenting an overweight bin (the truck can only lift 70 kilograms).
Before requesting additional wheelie bins we suggest you read about minimising waste by recycling and composting (PDF 305 KB) to see if you can reduce your amount of waste.
If one garbage bin and one recycling bin are insufficient for your needs, it is possible to obtain additional garbage and/or recycling bins using the form below.
Property owners and ratepayers
Please note that this form must be completed by the property owner (ratepayer) as it will result in extra rate charges.
- Download the application for additional domestic bins (PDF 116 KB).
Residents who rent
Please note that this form may be completed by tenants, and payment must accompany the form when submitted.
- Download the application for direct pay (PDF 105 KB)
Commercial wheelie bins
The owners of commercial properties may use the form below to apply for garbage and/or recycling bins. Please note that this form must be completed by the property owner (ratepayer) as it will result in extra rate charges.
- Download the application for commercial wheelie bins (PDF 116 KB).
Only materials produced as part of the day to day running of a household are acceptable in the garbage bin. Materials that should not be placed in the bin include builder's rubble, bricks, car motors and parts, hot ashes, liquid waste, chemicals and large tree branches.
Materials that should go into the recycling bin include glass bottles and jars (no lids please), newspapers, cardboard, magazines, advertising brochures, phone books, juice and milk cartons, steel cans, aluminium cans, empty aerosol cans and plastic milk bottles, soft drink bottles, shampoo and detergent bottles (no lids please). Please do not put your recyclables in plastic bags.
Items that should not be placed in the recycling bin include ceramics, ovenware, syringes, disposable nappies, food scraps, light bulbs, plastic bulbs and garden waste.
Please refer to our A to Z list of recyclables.
Please refer to kerbside collection for the schedule and terms.