Wheelie Bins & Collection
Logan City Council provides waste and recycling bins to its residents and ratepayers, and commercial premises (upon ratepayer request). For information on our services, see below.
Please use the collection schedule or call (07) 3412 3412 if you need to know your service day.
New bin service
To order bins for your newly built house or duplex, you can:
Bins are usually delivered by our contractor the day after we place an order with them, so one or two working days' notice is all we need.
Who can order domestic bins?
- Real estate agents (written authority from the owner is not required)
Please note: if you've just moved into an already established property (for example, one that's a few years old), and there are no bins on site, or the bins are damaged, see damaged, missing or stolen bins below.
To order bins for commercial properties, see below.
Collection calendar and service guide
Download our collection calendar and service guide. This will help you remember which week to put your recycling bin out for collection, contains a useful guide on how to present your bins to ensure they're collected, and shows what goes in which bin.
The calendar and guide also comes in a handy fridge magnet version. Please call our customer service centre on (07) 3412 3412 to request one, which we'll mail to you. The calendars are popular, so they might not always be available.
For more information, refer to our A to Z list of recyclables.
Damaged, missing or stolen bins
Please phone (07) 3412 3412 or email firstname.lastname@example.org to have your bin repaired or replaced.
Your damaged bin will have to be placed on the footpath for the contractor but you can still put rubbish or recyclables in it. It will either be repaired or removed (contents and all) 1-3 business days after you contact us. There is no charge for the repair or replacement of the bin.
Council's contractual arrangements do not permit replacement of dirty, smelly or graffitied bins. Only bins with damage significant enough to prevent servicing (like a large crack) will be replaced. There are companies who can professionally clean a wheelie bin for a small fee, or you may be able to clean the bin satisfactorily yourself (by using a high pressure washer, or bleach etc). Search the internet for suggestions.
If your bin has gone missing, your replacement bin will be left on the footpath 1-2 business days after you contact us. There is no charge for the replacement bin.
Please phone (07) 3412 3412 or email email@example.com to report the situation.
As the collection contractor has until 5 pm each day to complete collections, please wait until the day after collection before reporting a missed service. The truck may simply be running late due to:
- Staff shortage
- Vehicle issues (like a break down)
- The truck became full and had to tip off
- A relief driver completing their run differently to the usual driver if unfamiliar with the area
If the bin was missed by the contractor, a truck will be sent back to empty it at no charge.
If, however, the bin was missed because of an act or omission on your part, a truck can only return after payment of a fee to Council. The cost is $23 per bin. These acts or omissions may include:
- your bin was not on the footpath by 6am on service day;
- your bin was overfull (the lid must be down flat so the contents doesn't spill);
- your bin was overweight (the truck can only lift 70 kilograms); or
- your bin contained prohibited items
See our collection calendar and service guide (PDF 1448 KB) for more information.
The contractor's fleet of trucks are fitted with GPS and cameras, which the drivers use to record any issues they identify while servicing bins. This information is stored on an online portal which Council staff have accces to, and may be used to assist in identifying any issues when you report a missed bin.
Additional domestic wheelie bins
Before requesting additional wheelie bins we suggest you read about reducing, reusing and recycling.
If one waste and one recycling bin are insufficient for your needs, it is possible to obtain additional waste and/or recycling bins using either of the forms below.
Please note: these forms should not be used to order bins for dual occupancy properties (like annexed units, auxiliary units or duplexes). Please apply for a new bin service.
Property owners and ratepayers
Please note that this form must be completed by the property owner (ratepayer) as it will result in extra rate charges.
Residents who rent
This form can be completed by tenants, and payment details must accompany the form when submitted.
Cancelling an additional bin service
If you no longer require your additional bin, please contact Council to cancel the service and have the bin removed. Phone (07) 3412 3412 or send an email to firstname.lastname@example.org.
Please note: if you pay for your additonal bin directly as a tenant, we regret that we cannot refund the unused portion of your 12 months' service fee.
Changing the size of your wheelie bin
Supported bin service
Residents who are unable to physically move their bins to and from the kerbside, due to disability or impairment, can apply for a supported bin service.
A supported service is a pre-arranged bin collection service from within your property. The application for this service will only be considered if the following conditions are met:
- The dwelling is located within sixty metres (60m) of the nearest service point
- There is no other person who resides at the premises who is able to place the bins on the footpath for collection each week
- Bins will be stored in a location easily accessed by the driver
- All roaming animals will be kept inside the house at the time of service
- Written support from a medical professional is provided
If your application is successful, Council's waste collection contractor will enter your property and proceed to the agreed location where the bins are kept. The bins will then be wheeled out to the truck for emptying, and returned to the same location.
Please note on recycling day, the drivers of the waste and recycling trucks may work together. Whichever driver arrives first will wheel both bins to the footpath, and whichever driver arrives second, will wheel both bins back. This may result in your bins being left out on the footpath for a few hours, but they will be returned by the end of the day.
No extra charges apply to ratepayers or residents to use this service.
To apply, return a completed Application for Supported Bin Service form, ensuring that section 4 is completed by a medical professional.
- Download the application form (PDF 27 KB); or
- Complete the application online (remember to upload a copy of your medical certificate)
Free additional medical assistance bin
An additional medical assistance wheelie bin may be provided at no cost in the case of a resident who, directly as a result of a medical condition, generates significantly greater quantities of general and/or recyclable waste than usual (an example is a home dialysis patient, who will have large quantities of plastic waste, cardboard and containers to deal with because of the home dialysis process).
To apply, return a completed form, with accompanying written advice from a medical professional.
Commercial and body corporate properties
Ratepayers of commercial properties may use the form below to apply for waste and/or recycling wheelie bins. Please note that this form must be completed by the ratepayer as it will result in extra rate charges.
Bulk bin options are available to some commercial properties (depending on storage space and truck access). Please note that this form must be completed by the ratepayer as it will result in extra rate charges.
If you require further information like bin dimensions, send an email to mailto:email@example.com requesting them.
Tenants of commercial properties are not able to apply for bins directly through Council, as garbage charges are applied to the rates. Tenants can approach the owner or manager of their property. Alternatively, private arrangements can be made with any waste or recycling removal company for direct billing options.
Body corporate managers of residential unit complexes may order additional wheelie or bulk bins to supplement existing services for its residents, or for use in common areas (such as the pool). Please note that this form must be completed by body corporate managers as it will result in extra charges.
Casual special event bins
You can hire bins through Council for your upcoming community event. Fees apply.
Please submit an application to Council at least a week prior to the event, to provide us ample time to order your bins. Your application may not be processed if our contractor is unable to deliver the bins due to late submission.
- Download the application for casual special event bins (PDF 62 KB)