Please place your bins at the kerb for collection the night before your collection day or by 6am on the day of service.
Please call (07) 3412 3412 if you do not know your day of service.
Place your bin no more than one metre from the gutter with the wheels and handle closest to your house. The bins should be at least 30-50 centimetres apart.
Bins should be clear of overhead obstructions, such as wires and trees, to assist with collection.
Please don't overfill your bins. Bin lids should be down flat. If not, the contents may spill onto the road when the bin is lifted.
The collection vehicle can't lift bins weighing over 70 kilograms. Please do not place heavy items, such as dirt and rocks, or large amounts of green waste in either bin. Small amounts of garden waste can be placed in the waste bin, however to avoid grass clipping spilling onto the road, please bag before placing in the bin.
Could not load the map. Please phone 07 3412 3412 or email firstname.lastname@example.org for the collection schedule.
New bin service
If you are moving into a new house and require bins, please call on (07) 3412 3412 or email email@example.com, two to three working days before you're due to move in. Bins are usually delivered by our contractor the day after we place an order with them, so ordering far in advance is not required.
Rubbish and recycling service requirements
Only materials produced as part of the day to day running of a household (such as food scraps_ are acceptable in the garbage bin. Materials that should not be placed in the bin include builder's rubble, bricks, car motors and parts, hot ashes, liquid waste, chemicals and large tree branches. Smaller branches, twigs, leaves and grass clippings can be placed in the waste bin, however to avoid spillage, please bag these before placing in the bin.
Materials that should go into the recycling bin include glass bottles and jars (no lids please), newspapers, cardboard, magazines, advertising brochures, phone books, juice and milk cartons, steel cans, aluminium cans, empty aerosol cans and plastic milk bottles, soft drink bottles, shampoo and detergent bottles (no lids please). Please do not put your recyclables in plastic bags.
Items that must not be placed in the recycling bin include ceramics, ovenware, syringes, disposable nappies, food scraps, light bulbs, plastic bulbs and green waste.
Please refer to our A to Z list of recyclables.
Lost, stolen or damaged bins
Please phone (07) 3412 3412 or email firstname.lastname@example.org to have your bin repaired or replaced.
Your damaged bin will have to be placed on the footpath for the contractor but you can still put rubbish or recyclables in it. It will either be repaired or removed (contents and all) within 2-3 business days of you contacting us. There is no charge for the repair or replacement of the bin.
If your bin has gone missing, your replacement bin will be left on the footpath within 1-2 business days of you contacting us. There is no charge for the replacement bin.
Please phone (07) 3412 3412 or email email@example.com to report the situation. As the collection contractor has until 5 pm each day to complete collections, please wait until the day after collection before reporting a missed service. If the bin was missed by the collection vehicle driver, the truck will be sent back to empty it at no charge. If, however, the bin was missed because of an act or omission on your part, the truck can only return after payment of a fee to Waste Services. These acts or omissions may include:
- not having the bin on the footpath by 6am on the day of collection;
- presenting an overfull bin (the lid must be down flat); or
- presenting an overweight bin (the truck can only lift 70 kilograms).
Residents who are unable to physically move their bins to and from the kerbside, due to disability or impairment, and have no able bodied person to assist them, can apply for a support wheelie bin service.
A support wheelie bin service is a pre-arranged bin collection service from within your property. The application for this service will only be considered if the following conditions are met:
- The dwelling is located within sixty metres (60m) of the nearest service point; and
- There is no other person who resides at the premises who is able to place the bins on the footpath for collection each week.
- Bins can be located in a location easily accessible to the waste collector.
- All roaming animals must be restrained.
- Written support from a medical professional is provided
If your application is successful, Council's waste collection contractor will enter your property and proceed to an agreed location where the bins are kept. The bins will then be wheeled out to the truck for emptying, and then returned to your yard.
Please note that, on recycling day, the drivers of the garbage and recycling trucks may work together. Whichever driver arrives first will wheel both bins to the footpath, and whichever driver arrives second, will wheel both bins back.
Conditions apply. The service is subject to standard garbage rates charges only. No extra charges apply to use this service.
To apply, residents must return a completed Application for Support Bin Service form, ensuring that section 4 is completed by a medical professional.
- Download the application for a support service (PDF 46 KB)
Before requesting additional wheelie bins we suggest you read about minimising waste by recycling and composting (PDF 305 KB) to see if you can reduce your amount of waste.
If one garbage bin and one recycling bin are insufficient for your needs, it is possible to obtain additional garbage and/or recycling bins using the form below.
* See Property Owners and Ratepayers below to download the application form for an additional bin.
Property owners and ratepayers
Please note that this form must be completed by the property owner (ratepayer as it will result in extra rate charges).
Residents who rent
Please note that this forms may be completed by tenants, and payment must accompany the form when submitted.
- Download the 2015/16 request for direct payment additional wheelie bin service (PDF 83 KB)
- Download the 2015/16 application to renew direct payment for additional wheelie bin service (PDF 80 KB)
Body corporate and commercial properties
The owners of commercial properties may use the form below to apply for garbage and/or recycling bins. Please note that this form must be completed by the property owner (ratepayer) as it will result in extra rate charges.
Please note that this form must be completed by Body Corporate Managers as it will result in extra charges.
Casual special event bins
Please refer to kerbside collection for the schedule and terms.