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About Water

Logan City Council is committed to managing its drinking water systems to provide safe, high quality water services that ensure the protection of public health and the environment for our community. For additional information, please view Council's Drinking Water Policy Statement (PDF 6616 KB).

Customer Charter & Service Standards

Logan City Council is responsible for the provision of water and wastewater service to consumers throughout the Logan City Council local government area including:

  • Drinking water supply
  • Recycled water supply
  • Wastewater collection and treatment
  • Trade waste management
The State Government's Customer Water and Wastewater Code requires Logan City Council to provide a Customer Service Standard to its customers within its area.

Our Water and Wastewater Customer Charter (PDF 275 KB) and our Customer Service Standards (PDF 450 KB) demonstrates our commitment.

Environmental performance

Logan City Council recognises the need for sustainable environmental outcomes and is committed to protecting our natural environment.

Across our water and wastewater services, Logan City Council acknowledges the need to adopt strong environmental management practices and is committed to continual improvement in relation to our environmental performance. A copy of our Water and Wastewater Service Environmental Policy Statement is available via the link below:

History of Water Reform in Logan

YearReform
1979Logan City Council forms. First Council budget allocates almost $5 million (almost a third of its entire budget) to water and sewerage.
From 1979Logan City Council develops water and sewerage infrastructure across the city, including seven stages of the Loganholme Water Pollution Control Centre.
1998Logan City Enterprises (including Logan Water) establishes under National Competition Policy reform.
2000sSouth East Queensland experiences severe drought conditions. State government implements several drought-proofing projects, including a new dam, water desalination plant and major pipelines.
2007State government announces South East Queensland Water Reform, separating water and wastewater assets and services into new entities; some owned by the state government and some by local governments.
2008State government sets bulk ("wholesale") water price path for next 10 years, outlining the increase in costs local governments would need to absorb when selling retail water to consumers.
2010Allconnex Water begins operations in Logan, Redland and Gold Coast under state government legislation.
April 2011In response to much political unrest on the Gold Coast, Premier Anna Bligh announces that councils can choose to resume control of water supply and that the Allconnex Water component of water bills would be capped at CPI for two years, but not the bulk water charges set by the state government, which will continue to increase above CPI.
July 2011Gold Coast City Council chooses to leave Allconnex Water.
August 2011Redland City Council chooses to leave Allconnex Water. Logan City Council chooses to resume control of water and wastewater supply in Logan, the costs of which will be paid for by Gold Coast City Council.
March 2012

Council adopts structure for Logan Water branch.

June 2012Disestablishment of Allconnex Water.
July 2012Reestablishment of Logan Water business within the Road and Water Infrastructure Stream.

Logan City Council QG Performance Report

Permanent Water Conservation Measures (Water Restrictions)

Since 1 January 2013, the Queensland Water Commission and its associated permanent water conservation measures (previously known as water restrictions) ceased to exist. To find out more about permanent water conservation measures and future restrictions please visit the seqwater website.

SEQ Water Supply and Sewerage Design and Construction Code

The SEQ Code can be downloaded in PDF format from the SEQ Code website with the exception of the copyright protected WSAA National Codes, which must be purchased from WSAA. The WSAA National Codes can be purchased via www.wsaa.asn.au.

Water Netserv Plan

A Water Netserv Plan provides information to customers and other stakeholders about a particular water and wastewater network and its services (in this case, the network owned by Logan City Council). A Netserv Plan is a statutory requirement under the South East Queensland Water (Distribution and Retail Restructuring) Act 2009.

The Water Netserv Plan aims to:

  • Ensure water and wastewater services are safe, reliable and secure
  • Provide strategic planning of water operations
  • Plan for the delivery of water and wastewater infrastructure for the next 20 years
  • Ensure water and wastewater service planning is integrated with land and infrastructure planning
  • Manage our water and wastewater services in an ecological and sustainable way.

Our Water Netserv Plan is consistent with the South East Queensland Regional Plan and the expectations of our local community. It comprises two parts:

  • Part A sets out Council's commitments to our community and provides general information regarding our water and wastewater services. It explains our commitment to the community, how we serve and engage with customers, how we deliver the right infrastructure, and how we are planning water and wastewater services for the future.
  • Part B details how Council will achieve the commitments made in Part A. It is an internal planning document for use by Council officers.

Logan City Council's Water Netserv Plan

Logan City Council's Water Netserv Plan (Part A) (PDF 4430 KB) was adopted by Council on 26 August 2014. The adopted plan now forms a part of Council's strategic planning and management framework. 

You can view Council's Water Netserv Plan (Part A) using the following link: 

You can view the individual maps from the plan in high resolution using the following links:

Water Outlook for South East Queensland

Seqwater, the South East Queensland (SEQ) bulk water authority release a yearly publication detailing the Water Outlook for South East Queensland. The Water Outlook 2015 publication   (PDF 3001 KB) provides information about the dam supply levels, the region’s water consumption, and the weather forecast.

Previous reports:

Water Quality Summary Report

Drinking Water Quality Summary Report 2015-2016 (PDF 1515 KB)

In accordance with the Public Health Regulation 2005 and Australian Drinking Water Guidelines, extensive monitoring is undertaken by Logan City Council's NATA accredited laboratory to ensure Council provides safe, high quality water services. For the full report, please view the Drinking Water Quality Management Plan Annual Report 2015/16. (PDF 1234 KB)