Community Support
The City of Logan COVID-19 Local Recovery Plan (PDF 167 KB) details the recovery steps and short, medium and long-term timeframes for the Logan community.
Information on where to access a range of community supports during COVID-19 (Coronavirus) is available below:
Covid Community Response Grants
| Organisation / Service | Support | Contact details |
|---|---|---|
| Logan City Council | COVID-19 Community Response Grants have been created as a quick response grant for local organisations to:
|
Phone: 07 3412 3412 Website: Community Response Grants |
Testing And Fever Clinics
| Organisation / Service | Support | Contact details |
|---|---|---|
| Queensland Health | To find out about current testing sites in Logan, please visit Queensland Health for updated testing and fever clinics. |
Emergency Relief
| Organisation / Service | Support | Contact details |
|---|---|---|
| Community Recovery Hotline |
The Community Recovery Hotline can assist people who have been advised to quarantine at home by a medical professional, Queensland Health or through government direction and have no other means for support. You can contact the Community Recovery Hotline who have a team to assist people that are unable to access food or essential items during COVID-19 home quarantine or self-isolation. |
Phone: 1800 173 349 Hours: 9.00am to 5.00pm until further notice Website: Novel coronavirus (COVID-19) |
| Logan Emergency Relief directory |
Many services throughout Logan offer support for people who are facing financial hardship. This may include free or cheap grocery items, fuel vouchers, no interest loans, and much more. The Logan Emergency Relief directory provides contact details of each emergency relief provider and what sort of support they can offer. This directory is managed by the organisation YFS and is updated regularly. |
Website: YFS Services (you will find the downloadable PDF at the bottom of the YFS webpage under their services tab) |
| Street Meals and Services |
Many services throughout Logan are helping people who are homeless or at risk of homelessness with meals, showers, doctors and other support on the streets throughout Logan. A weekly calendar of these services are available on Council's website. |
See 'street services' section on this page. |
Housing And Homelessness
| Organisation / Service | Support | Contact details |
|---|---|---|
| Logan Housing Service Centre |
Do you need housing help in Logan? The Housing Service Centre can help you:
Sustain your existing tenancy when you have problems. |
Address: 11-13 Station Road, Woodridge Phone: 07 3086 3700 Email: Loganhsc@hpw.qld.gov.au Website: Housing and homelessness Homeless Hotline: 1800 474 753 |
| Tenants Queensland- Rent assistance |
Tenants Queensland can help you understand your rights as a tenant during the COVID-19 Pandemic. |
Phone: 1300 744 263 Website: Tenants Queensland |
| Beenleigh Housing and Development Company |
Support provided to Aboriginal and Torres Strait Islander community members, families and Elders via food hampers, social welfare checks, housing, schooling and jarjum programs. |
Phone: 07 3807 0901 Hours: 9.00am to 4.00pm Monday to Friday Website: Beenleigh Housing Development Company Email: admin@bhdc.org.au |
Financial Assistance & Hardship
| Organisation / Service | Support | Contact details |
|---|---|---|
| Logan Emergency Relief directory |
Many services throughout Logan offer support for people who are facing financial hardship. This may include free or cheap grocery items, fuel vouchers, no interest loans, and much more. The Logan Emergency Relief directory provides contact details of each emergency relief provider and what sort of support they can offer. This directory is managed by the organisation YFS and is updated regularly. |
Website: YFS Services
|
| Salvation Army Money Care |
Contact the Salvation Army Money Care for financial hardship assistance and support for financial coaching, financial counselling and provision of no-interest loans. |
Phone: 1300 221 993 Website: Salvation Army Money Care |
| Step Up Loan |
This service provides a safe low interest loan between $800 and $3000 and is provided by Logan East Neighbourhood Group (LECNA). These loans allow low income earners the chance to purchase items such as second hand vehicles, vehicle repairs, white goods, household furniture, medical and dental expenses and house repairs. This is a fixed low interest loan provided by NAB. Terms and conditions apply and are available on initial enquiry. |
Phone: 07 3808 4529 Hours: 9.00am to 4.00pm Monday to Friday Website: LECNA Services Email: stepup@lecna.org.au |
| Australian Government Services Australia | A list of payments and services available to individuals from the Australian Government. Go online for a list of all services and contact numbers. |
Phone: 13 62 40 Website: Services Australia |
| National Debt Helpline | Free and confidential advice from professional financial counsellors. Go online to find a COVID-19 Financial Survival Guide. |
Phone: 1800 007 007 Hours: 9.30am to 4.30pm Monday to Friday Website: COVID-19 Financial Survival Guide |
| Australian Competition & Consumer Commission (ACCC) | The latest information on consumer rights, travel and event cancellations in relation to COVID-19. |
Phone: 13 28 61 |
| Australian Tax Office (ATO) | Information about ATO measures and tailored support during COVID-19. | Website: COVID-19 Australian Taxation Office |
Socially Isolated Support
| Organisation / Service | Support | Contact details |
|---|---|---|
| TransitCare |
TransitCare Pharmacy Home Delivery Service is a free community service to support seniors and people with disability to access prescription medications while in isolation. |
Phone: 1300 153 636 Hours: 7.30am to 5.00pm Monday to Friday Website: Transit Care
|
| Aboriginal and Torres Strait Islander Community Health Service (ASICHS) |
ATSICHS are offering support to Elders who are isolating due to COVID-19. These services include help with medical appointments, shopping, medicine pick up, transport, food packs, and social and emotional wellbeing support. |
Phone: 0407 199 825 |
| Logan Phone Buddy Program, St Vincent de Paul |
The St Vincent de Pauls Society is co-ordinating a Phone Buddy Program which allows callers to link up with a local person. This is not a crisis line and these people are not trained professionals. The service is run by volunteers who wish to support those needing connection in their community. |
Phone: 1800 846 643 (free call), and press one (1) for the menu options. This service is available Monday to Friday, 9am to 3pm. Once connected they may talk to you or ask for your Name and contact phone number. Someone will then call you back. |
| Care Army, Queensland Government |
The Care Army is about bringing Queenslanders together to lend a hand to seniors and people most at-risk during this pandemic, while continuing to practice social distancing techniques. The easiest way to be a part of the Care Army is to check in on family, friends and neighbours who may need support. Find a range of tips to support your local community, and how to register for the Care Army. |
Phone: 1800 173 349 Website: Care Army Registration |
| COVID Connect Red Cross |
COVID Connect is a free service from Australian Red Cross to provide support and community connection to people who are feeling socially isolated as a result of COVID-19. COVID Connect is for adults of all ages. It is available to anyone who is not in regular social contact and is experiencing isolation or loneliness. |
Phone: 1800 733 276 Website: COVID Connect |
| Home Instead Pen Pals Program |
The Home Instead Pen Pal program is for seniors to stay connected whilst they are in social isolation. The aim is to help boost moral during the pandemic and help the senior community feel connected with others. This program is accessible for all seniors living at home, as well as residents of aged care facilities, hospitals or residential care. |
Website: Pen Pals at Home |
| Neighbours of Logan |
Download Council's COVID-19 connection card to pop into your neighbour’s mailbox. Include your phone number and how you can help (i.e. shopping, running errands or a friendly chat). |
Phone: 07 3412 3412 Website: Neighbours of Logan |
Translated Resources
| Organisation / Service | Support | Contact details |
|---|---|---|
| Auslan resources |
Expression have Auslan translated video's that provide updates on COVID-19. All updates are accompanied by English text. |
Website: Auslan Updates
|
| Australian Government |
A list of resources about COVID-19 in other languages. The resources include fact sheets, guidelines and other publications. There are 63 different languages for the COVIDSafe app. |
|
| Ethnolink Language Service |
Translated COVID-19 resources and information in 71 languages. |
Phone: 131 450 |
| Translating and Interpreting Service |
Book a phone interpreter and other translation support. |
Website: Translating and Interpreting Service |
| Refugee Health Network Qld |
A list of COVID-19 translated resources in various languages. |
Phone: 07 3163 2958 Website: Refugee Health Network |
| Qld Health |
Queensland Health is working closely with key stakeholders across the state to ensure that people from culturally and linguistically diverse (CALD) backgrounds have access to current, culturally appropriate and translated COVID-19 information. |
Website: Information for multicultural communities – coronavirus (COVID-19) |
| Multicultural Communities Council Gold Coast |
I Speak Your Language is a free Queensland-wide telephone support program that aims to help multicultural Queenslanders feel connected and supported. Each week, you’ll get a call and have a social chat to help you feel more connected with your community and your culture. |
Phone: 1800 954 040 Website: I speak your language |
| Access Community Services | Access Community Language Assistance service offers language and translation assistance onsite and over the phone by accredited and non-accredited individuals. |
Phone: 07 3412 8222 Website: Access Community |
| SBS COVID resources |
SBS has translated important COVID 19 information into 63 languages. |
Website: Coronavirus information in your language |
| Department of Health | To access health messages regarding COVID-19 in a range of languages, you can access the Department of Health's asset library and download information in the relevant language. | Website: COVID-19 CALD |
Mental Wellbeing
| Organisation / Service | Support | Contact details |
|---|---|---|
| National Coronavirus Helpline |
Call this line if you are seeking general information on coronavirus. |
Phone: 1300 020 080 Hours: 24 hours a day, 7 days a week Website: National Coronavirus Helpline |
| 13 - Health |
13 Health is a confidential phone service that provides health advice to Queenslanders. You can phone and talk to a registered nurse 24 hours a day, 7 days a week for the cost of a local call. It is not a diagnostic service and should not replace medical consultation. In an emergency always dial 000. |
Phone: 13 43 25 84 Hours: 24 hours a day, 7 days a week Website: 13 HEALTH - Health advice over the phone
|
| 1300 MH CALL |
1300 MH CALL is a confidential mental health telephone triage service that provides the first point of contact to public mental health services to Queenslanders. All calls are recorded as confidential Queensland Health medical records. |
Phone: 1300 642 255 Hours: 24 hours a day, 7 days a week |
| Lifeline |
Lifeline has a 24-hour crisis support and suicide prevention service. This is confidential and anyone across Australia can call. Lifeline also has face-to-face, online chat and text crisis support services. |
Phone: 13 11 14 Hours: 24 hours a day, 7 days a week Website: Lifeline |
| Beyondblue |
Beyond Blue provides information and support to help everyone in Australia achieve their best possible mental health, whatever their age and wherever they live. You can call or chat online to the Coronavirus Mental Wellbeing Support Service. |
Phone: 1800 512 348 Hours: 24 hours a day, 7 days a week |
| Dementia Australia |
If you are living with dementia or caring for someone with dementia and have any concerns about the coronavirus (COVID-19) please contact your doctor or the National Dementia Helpline. |
Phone: National Dementia Helpline: 1800 100 500 Website: A coronavirus (COVID-19) update from Dementia Australia |
| Red Cross |
COVID Connect is a free service from Australian Red Cross to provide a friendly chat, a listening ear to help maintain or improve social connection to anyone who needs it during the COVID-19 pandemic. |
Phone: 1800 733 276 Website: COVID Connect Registration Form |
| FriendLine | FriendLine is for anyone who needs to reconnect or just wants a chat. All conversations with FriendLine are casual and anonymous and its friendly volunteers are ready to talk about anything and everything. |
Phone: 1800 4 CHATS (1800 424 287) The support line is open:
Website: FriendLine |
Aboriginal and Torres Strait Islander Resources and Support
| Organisation / Service | Support | Contact details |
|---|---|---|
| Department of Aboriginal and Torres Strait Islander Partnerships resources |
A range of COVID-19 resources are available to download and access including ways to support Sorry Business while restrictions are in place, funeral exemptions and health information for Aboriginal and Torres Strait Islander people. |
Website: Coronavirus resources |
| Department of Health |
A range of COVID-19 Palliative care resources have been developed specifically relating to Aboriginal and Torres Strait Islander health. |
Website: First Nations COVID-19 Resources |
| National Indigenous Australians Agency |
The information collected on these pages explains how people can keep themselves and their communities safe, the restrictions required to reduce the spread of the virus, temporary arrangements put in place for programs and providers funded by NIAA, and links to resources that are available to you to share or learn more. |
Website: Coronavirus (COVID-19) support measures for Indigenous Australians |
| Queensland Aboriginal and Islander Health Council | Find a range of posters, health tips and information to keep mob safe and stop the spread of Coronavirus. | Website: COVID-19 (Coronavirus) resources |
| Metro South Health – Health Equity and Access | QAIHC are developing culturally appropriate resources for our Member Services to keep them as equipped as possible with managing the Coronavirus pandemic. |
Website: COVID-19 (Coronavirus) resources Email: communications@qaihc.com.au |
| Brother to Brother hotline - A 24 hour crisis line for Aboriginal men. |
There is a new hotline that has been set up to support Aboriginal and Torres Strait Islander men during the COVID pandemic. Brother to Brother is a 24 hour crisis line. |
Phone: 1800 435 799 Hours: 24 hours a day, 7 days a week |
Seniors Resources
| Organisation / Service | Support | Contact details |
|---|---|---|
| Department of Health |
A range of information sheets for older Australians, their family and friends about how to protect older Australians from the spread of COVID-19. |
Website: Coronavirus (COVID-19) information for older Australians |
| E-Safety Commissioner |
Tips for seniors to stay safe online during covid-19. |
Website: COVID-19: online safety tips to help older Australians with social distancing |
| Logan Area Committee on the Ageing (LACOTA) |
The Community Visitors Scheme (CVS) arranges volunteer visits to older people to provide friendship and companionship. Visits are available to anyone receiving government-subsidised residential aged care or Home Care Packages. |
Phone: 07 3808 7233 Website: Logan Community Visitors Scheme |
| Simplify Technology |
A program that provides electronic devices, as well as initial and ongoing education to help seniors learn how to use a device and to seniors connected online during COVID-19. Access is based on need and provision of services for Logan residents. Devices can also be donated to this program. |
Phone: 0421 634 963 Hours: 8.30am to 5.00pm, Monday to Friday |
Settlement Services & Support For Temporary Visa Holders
| Organisation / Service | Support | Contact details |
|---|---|---|
| Government support for visa holders - Department of Home Affairs |
Information and updates about changes to government support for temporary visa holders. This includes international students, New Zealand 444 Special Category Visa and other visa categories. |
Website: Frequently Asked Questions |
| International Student Support - Australian Government |
International Student Support and Welfare during COVID-19. Find information to help you study and live in Australia. |
Website: International Student Support |
| Settlement Council of Australia |
Find out about important updates, information and resources for the settlement sector. |
Website: Settlement Council of Australia |
| Access Community Services |
Support for migrant, refugee and asylum seeker residents to connect to government and non-government programs. |
Phone: 07 3412 8222 Website: Access Community |
| Multilink Community Services |
MultiLink provides community services to diverse communities. Multilink focusses on migrant, culturally and linguistically diverse communities. Its key services include settlement of new people into the community, comprehensive language support, help for aged and disability sectors, support for children, young people and families, and social engagement programs focusing on healthy lifestyles. |
Phone: 07 3808 4463 Website: Multilink Community Services Email: support@multilink.org.au |
Disability Support
| Organisation / Service | Support | Contact details |
|---|---|---|
| National Disability Insurance Scheme (NDIS) |
Find the latest advice from the NDIS on the response to COVID-19. Information about changes to how the NDIS works during the COVID-19 pandemic is available in 12 languages. |
|
| Disability Information helpline |
The Disability Information Helpline is available for people with disability who need help because of coronavirus (COVID-19). The Helpline can help families, carers, support workers and services, too. The Helpline is free, private and fact-checked. |
Website: Disability and Carers Phone: 1800 643 787 The Helpline is available Monday to Friday 8am to 8pm (AEST) and Saturday and Sunday 9am to 7pm (AEST). It’s not available on national public holidays.
|
| Australian Government |
Find the latest updates, advice, facts and resources about COVID-19. This information is for people with disability, their families, carers, support workers and friends; as well as the disability services sector. |
Website: People with disability and carers |
| Queensland Government |
The Queensland Government has a range of information to support people with disability, families, carers and service providers relating to COVID-19. |
Website: People with disability |
| Queenslanders with Disability Network (QDN) |
QDN have developed practical tools, resources and tips for people with disability to assist them and their supporters to be informed and take actions to prepare and plan for individual needs during COVID-19. |
Website: What you need to know about COVID-19 |
| The National Relay Service (NRS) | Supports people who are deaf, hard of hearing and/or have a speech impairment to make and receive phone calls. | Website: National Relay Service |
Street Services
Do you need a meal, shower or support?
These street services are operating and have adapted to maintain the safety of staff, volunteers and guests during COVID-19. Please ensure you maintain social distancing so they can continue to serve those in need across our community.
Monday
| Time and service available | Address and contact details |
|---|---|
| 8.30am to 11.00am IT and social connection for women and girls |
Centrelink Browns Plains (75-87 Grand Plaza Dr) Phone: 0427 244 685 |
| 9.00am to 12.00pm Shower Service |
28−32 Timms Street, Loganlea |
| 10.30am to 12.30pm Shower, housing support and care packs |
ADRA carpark, 31 Station Rd, Logan Central Phone: YFS Connect 07 3826 1500 |
| 12.30pm to 2.30am IT and social connection for women and girls |
Crisis Accommodation Centre (call for location) Phone: 0427 244 685 |
| 5.00pm to 7.00pm Take away meal |
31 Station Road, Logan Central Phone: 07 3290 3011 |
Tuesday
| Time and service available | Address and contact details |
|---|---|
| 6.00am to 9.30am Breakfast and shower |
61 George Street, Beenleigh Phone: 07 3807 2357 |
| 8.30am to 11.00am IT and social connection for women and girls |
Centrelink Woodridge (21 Station Road) Phone: 0427 244 685 |
| 9.00am to 12.00pm Shower, toiletry and take away meal packs |
28−32 Timms Street, Loganlea Phone: 07 3805 8260 |
| 5.30pm to 6.30pm Meal and fellowship / food hampers (alternate weeks) |
ADRA carpark, 31 Station Rd, Logan Central Phone: 0420 807 573 |
| From 6.00pm Take away meal and winter items |
Cnr of Ewing and Wembley Roads, Woodridge Phone: 0414 987 563 |
Wednesday
| Time and service available | Address and contact details |
|---|---|
|
8.30am to 11.00am |
Centrelink Beenleigh (Stock Year Lane) Phone: 0427 244 685 |
| 9.00am to 12.00pm Shower Service |
28−32 Timms Street, Loganlea |
|
10.30am to 12.30pm |
ADRA carpark, 31 Station Rd, Logan Central Phone: YFS Connect 07 3826 1500 |
| 5.00pm (approx) Take away meal |
Woodridge Railway Station Phone: 0432 098 534 or 07 3341 0160 |
| 7.00pm to 8.00pm Take away hot and cold drinks and street doctor (care packs available) |
Cnr of Ewing and Wembley Roads, Woodridge Phone: 07 3396 4267 |
Thursday
| Time and service available | Address and contact details |
|---|---|
| 9.00am to 12.00pm Shower, toiletry and take away meal packs |
28−32 Timms Street, Loganlea Phone: 07 3805 8260 |
| 6.10pm to 7.00pm Take away meal |
Beenleigh Train Station (marketplace carpark) Phone: 0401 227 494 |
| From 6.00pm Take away meal and winter items |
Cnr of Ewing and Wembley Roads, Woodridge Phone: 0414 987 563 |
Friday
| Time and service available | Address and contact details |
|---|---|
| 6.00am to 9.30am Breakfast and shower |
61 George Street, Beenleigh Phone: 07 3807 2357 |
| 10.30am to 12.30pm Shower, housing support and care packs |
ADRA carpark, 31 Station Rd, Logan Central Phone: YFS Connect 07 3826 1500 |
| 7.00pm to 8.00pm Take away hot and cold drinks and street doctor (care packs available) |
Cnr of Ewing and Wembley Roads, Woodridge Phone 07 3396 4267 |
Saturday
| Time and service available | Address and contact details |
|---|---|
| 6.00am to 9.30am Breakfast and shower |
61 George Street, Beenleigh Phone: 07 3807 2357 |
| 9.30am to 10.30am Breakfast and fellowship |
ADRA carpark, 31 Station Rd, Logan Central Phone: 0420 807 573 |
| 5.00pm to 7.00pm Take away meals |
31 Station Road, Logan Central Phone: 07 3290 3011 |
Sunday
| Time and service available | Address and contact details |
|---|---|
| 5:00pm (approx) Take away meals |
Woodridge Railway Station Phone: 0432 098 534 or 07 3341 0160 |
For information about emergency and food relief services, please visit the YFS website.
For housing help visit the Logan Housing Service Centre at 11-13 Station Road, Woodridge or phone 07 3086 3700 or call the Homeless Hotline on 1800 474 753.