Community Support

The City of Logan COVID-19 Local Recovery Plan details the recovery steps and short, medium and long-term timeframes for the Logan community. 

Information on where to access a range of community supports during COVID-19 (Coronavirus) is available below:

Health Advice and Resources

Organisation Details

Queensland Health

Find Queensland Government information, health advice and resources for COVID-19.

Queensland Health website
COVID-19 Queensland statistics
Phone: 13 HEALTH (13 43 25 84)

Australian Government

Find the latest medical advice, information and the Australian Government response to COVID-19.   

Australian Government website

World Health Organisation

Information for Coronavirus disease (COVID-19) infectious disease. 

World Health Organisation website

Children’s Health Queensland Hospital and Health Service

Information on COVID-19 and your child’s health  

Children’s Health Queensland Hospital and Health Service

Queensland Government border controls

Stay up-to-date with border restrictions and access border declaration information.

For more information please visit Queensland border closure

Services Australia (Centrelink)

Information and services to help you if you have been financially impacted by COVID-19.

Affected by coronavirus (COVID-19)

Red Cross

Find a range of practical information and tips to maintain your health and wellbeing during self-isolation. 

Coronavirus – tips for self-isolating

National Coronavirus Helpline

Call this line if you are seeking information on coronavirus. The line operates 24 hours a day, seven days a week.  


Contact the Department of Health on 1800 020 080

National Coronavirus Helpline information

Emergency Relief Support

Logan Emergency Relief directory 

Community support is available for Logan residents facing financial hardship.

The Logan emergency relief directory provides contact details of each emergency relief provider and what sort of support they can offer.

This directory is managed by the organisation YFS and is updated regularly.

View Emergency Relief Information.

Queensland Government Community Recovery Hotline

The hotline assists people who have been advised to quarantine at home by a medical professional, Queensland Health or through government direction and have no other mechanisms for support.

Please call 1800 173 349 if you have no other means of getting food or essential items.

Financial support and hardship assistance

Resources Details

Australian Government Services Australia

A list of payments and services available to individuals from the Australian Government

All payments and services

National Debt Helpline

Free and confidential advice from professional financial counsellors

Phone: 1800 007 007

(Monday to Friday 9.30am to 4.30pm)

Consumer rights - the latest information on consumer rights, travel and event cancellations in relation to COVID-19

ACCC website

Australian Tax Office (ATO)

Information about ATO measures and tailored support during COVID-19

ATO measures and tailored support during COVID-19 (novel coronavirus)

YFS - Managing money and debts service

  • Identify how much you have to spend each week.
  • Understand the bills you have to pay.
  • Seek out better deals on regular bills like electricity, gas, and telephones.
  • Improve your money management skills.
  • Financial counselling.
  • Advocate on your behalf with people or companies you owe money to.
  • Help you make informed decisions to resolve your financial difficulties.
  • No-interest loans available for up to $1,500 for essential goods and services.
  • Link you with other local services or sources of support as necessary.
  • We also provide community education to groups about financial topics such as home energy costs.

We also provide community education to groups about financial topics such as home energy costs. Managing money and debts 

Phone: 07 3826 1500 

COVID-19 Financial Survival Guide

Steps you can take to look after yourself and your family financially during the Covid-19 pandemic

COVID-19 Financial Survival Guide

Salvation Army Money care

Financial hardship assistance

Salvation Army Money care

Phone: 1300 221 993 

Logan Financial Literacy Advisory Group (FLAG)

Information and resources for people experiencing financial hardship in Logan

Visit: FLAG's Facebook page

Tenants Queensland 

Tenants Queensland can help you understand your rights as a tenant during the COVID-19 Pandemic 

Phone:1300 744 263

Tip Sheets and other helpful resources 

Tenants Queensland
 


Department of Home Affairs
 
Information and updates about changes to government support for temporary visa holders. This includes international students, New Zealand 444 Special Category Visa and other visa categories.
Department of Home Affairs
Australian Government
COVID-19 International Student Support and Welfare    

International student support and welfare

Wesley Mission Logan Homeless Outreach Service

For anyone in the Logan area who does not have somewhere stable to live (sleeping rough, couch surfing, etc). This service can help with basic necessities and finding accommodation.

Phone or text: 0419 294 442

Email: homelessoutreach@wmq.org.au

NBN Co 

Stay up-to-date with NBN Co. and find out how they can support you during COVID-19.

NBN Co

NBN response to Covid-19

Australian Communication's Consumer Action Network (ACCAN) provides all of the TELCO assistance packages to support families and households.

Talking TELCO

Translated Resources

Organisation Details
Access Community Services
 
Support for migrant, refugee and asylum seeker residents to connect to government and non-government programs.    
 

Call Access Community Services on 3412 8222 and ask for Settlement Services

www.accesscommunity.org.au/

Australian Government

Information on COVID-19 is available in a range of languages.

There are 63 different languages for the COVIDSafe app.

Translated fact sheets

Ethnolink Language Service

Translated COVID-19 resources and information in 71 languages 

Ethnolink Language service

Translating and Interpreting Service

Book a phone interpreter and other translation support

Phone: 131 450

Translation and Interpreting Service

Translated COVID-19 information
SBS has translated important COVID 19 information into 63 languages

COVID-19 information in your language

Whatsapp group for multicultural community leaders for direct communication with the Department of Home Affairs about COVID-19.

It will help explain government announcements, seek multicultural communities’ assistance in spreading messages through their existing channels and receive their questions.

To access the group any community leader who would like to be included needs to add the Queensland Home Affairs number (0434 861 883) to their phone contacts or they will be unable to receive the messages sent and then text 0434 861 883 with their name and the community they represent.

COVID-19 fact sheets available in a range of languages from the Department of Home Affairs.

COVID-19 fact sheets

Department of Health

Culturally and Linguistically Diverse messaging regarding Novel Coronavirus (COVID-19).

Asset library for translated resources for COVID-19.

Multicultural Communities Council Gold Coast

I Speak Your Language is a free Queensland-wide telephone support program that aims to help multicultural Queenslanders feel connected and supported.

Each week, you’ll get a call and have a social chat to help you feel more connected with your community and your culture.

To join the program call 1800 95 40 40.
Culturally and Linguistically diverse communities

These resources have been prepared to ensure that people from culturally and linguistically diverse backgrounds have access to current, culturally appropriate and translated COVID-19 information. 

Information for multicultural communities – coronavirus (COVID-19)

Aboriginal and Torres Strait Islander People

Organisation Details
Department of Aboriginal and Torres Strait Islander Partnerships resources

 Coronavirus resources

Government Palliative Care Resources for Aboriginal and Torres Strait Islander Health  

First Nations COVID-19 Resources

Information and resources from the National Indigenous Australians Agency  

COVID-19 support measures for Indigenous Australians

Queensland Aboriginal and Islander Health Council

Find a range of posters, health tips and information to keep mob safe and stop the spread of Coronavirus.
Culturally appropriate COVID-19 Resources

Metro South Health – Health Equity and Access

Metro South Health is working closely with key stakeholders across the community to ensure that the Aboriginal and Torres Strait Islander community have access to current, culturally appropriate and localised information.
First Nations People COVID-19 Information

Brother to Brother hotline 

There is a new hotline that has been set up to support Aboriginal and Torres Strait Islander men during the COVID pandemic. Brother to Brother is a 24-hour crisis line and it is the only one in Australia that specifically assists Aboriginal men seeking help during the coronavirus crisis.

Call 1800 435 799

A 24-hour crisis line for Aboriginal Men.

Seniors support

Organisation Details

Seniors support

An information sheet for older Australians, their family and friends about how to protect older Australians from the spread of COVID-19.

Tips for seniors to stay safe online during the COVID-19 pandemic.

Current COVID-19 (coronavirus) scams

COVID-19: online safety tips to help older Australians with social distancing
 

TransitCare Pharmacy Home Delivery Service

If you are a senior and do not wish to leave home, but need your prescription medications filled and delivered, TransitCare’s Community Flyers are here to assist. This is a free service.

Phone the Contact Centre team on 1300 153 636 and let them know you have a prescription to be filled. TransitCare will collect the prescription from your residence.

Phone the chemist to order your medication and make your payment over the phone. Advise the pharmacist that TransitCare will be coming to collect your prescription, deliver it to the pharmacy, collect your medication and deliver it back to you.

TransitCare will collect your medication from the pharmacy and deliver to your front door.

If you are in isolation or do not wish to have contact with your driver, please let the team know when you phone.

The driver will deliver your medication back to your front door and phone you to advise it has been delivered.

FriendLine

FriendLine is for anyone who needs to reconnect or just wants a chat.

All conversations with FriendLine are casual and anonymous and its friendly volunteers are ready to talk about anything and everything.

1800 4 CHATS
(1800 424 287)
The support line is open (AEST / AEDT):

6pm – 8pm, Tuesday to Thursday
2pm – 5pm, Saturday and Sunday

For more information please visit Friend Line.

Home Instead Pen Pals Program

The Home Instead Pen Pal program is for seniors to stay connected whilst they are in social isolation.

The aim is to help boost moral during the pandemic and help the senior community feel connected with others.

This program is accessible for all seniors living at home, as well as residents of aged care facilities, hospitals or residential care.
 

  1. To register a senior to become a Pen Pal use the form on the Pen Pals website.

    Register their contact details so we can connect them with a Pen Pal (make sure you check the ‘receive a message’ option in the first drop-down box).
     
  2. If a senior in an aged care facility does not have access to email, you can request that the messages are sent to the facility admin team, to then be distributed.

After Home Instead receives the request, the senior will receive a confirmation email. Once we have received a message from the community, we will forward it to the senior.

Dementia Australia

If you are living with dementia or caring for someone with dementia and have any concerns about the coronavirus (COVID-19) please contact your doctor or the National Dementia Helpline. 

National Dementia Helpline:
1800 100 500
 
Dementia Australia

Red Cross 

Red Cross can provide you with a daily telephone call to check on your wellbeing through a service known as Telecross.

For more information about accessing Telecross as a client, please call Red Cross on 1300 885 698.

Disability support 

Organisation

Detail

The Disability Information Helpline is available for people with disability who need help because of coronavirus (COVID-19).

The Helpline can help families, carers, support workers and services, too.

The Helpline is free, private and fact-checked.

Disability Information Helpline 1800 643 787.

The Helpline is available Monday to Friday 8am to 8pm (AEST) and Saturday and Sunday 9am to 7pm (AEST).

It’s not available on national public holidays.

The Australian Government has easy read coronavirus resources for people with disability.

People with disability and carers

The Queensland Government has a range of information to support people with disability, families, carers and service providers. 

Disability specific support for coronavirus

Queenslanders with Disability Network (QDN)

How to plan for your own individual needs and situation during COVID-19.

QDN have developed practical tools, resources and tips for people with disability to assist them and their supporters to be informed and take actions to prepare:

COVID-19 resources for people with disability.

National Disability Insurance Scheme (NDIS) COVID-19 Information and support.

The NDIS is providing flexible support during this time of you require a change of circumstances due to coronavirus.

NDIS COVID-19 Support

The National Relay Service (NRS)

Supports people who are deaf, hard of hearing and/or have a speech impairment to make and receive phone calls.    

National Relay Service

Auslan resources

COVID-19 Auslan only video updates accompanied by English text. 

Auslan video updates

Children and Families

Program Details

Stronger Together Logan

Stronger Together Logan is a safe, reliable, informative space connecting parents, children and community workers across Logan during the COVID-19 Pandemic.

Stronger Together Logan

Red Cross

Like adults, children are navigating something they have never experienced before. Finding the right way to talk to them about COVID-19 can help protect children and reduce their fear.

Talking to kids about COVID-19

Women’s Legal Service Queensland

Over the coming months many women will have questions about parenting matters but they may have difficulty obtaining legal advice. To assist, Women’s Legal Service Queensland have prepared an information brochure.

Parenting and COVID-19 Information Sheet

Social Connections

Program

Details

Logan Phone Buddy Program

Feeling isolated, alone, a bit disconnected, or simply wanting to hear a friendly voice and have a chat?

The St Vincent de Pauls Society is co-ordinating a Phone Buddy Program which allows callers to link up with a local person.

This is not a crisis line and these people are not trained professionals. The service is run by volunteers who wish to support those needing connection in their community.

St Vincent de Pauls Society

Phone: 1800 846 643 (free call), and press one (1) for the menu options.

This service is available Monday to Friday, 9am to 3pm.

Once connected they may talk to you or ask for your Name and contact phone number. Someone will then call you back. Your, Phone Buddy!

Care Army

The Care Army is made up of everyday Queenslanders who want to help older people living in the community who may not have friends, family, or neighbours who are able to support them.

Care Army registration

Phone: 1800 173 349

 

Helping out your neighbours

Resources, ideas and information to assist you to connect and support your neighbours before, during and after COVID-19
 

Neighbours of Logan

Red Cross – COVID Connect

COVID Connect is a free service from Australian Red Cross to provide support and community connection to people who are feeling socially isolated as a result of COVID-19.

COVID Connect is for adults of all ages. It is available to anyone who is not in regular social contact and is experiencing isolation or loneliness.

Note: It is not a service for people wanting assistance with their mental health or those who require assistance in a crisis.

Register for a call

If you need helping registering, please call the Red Cross Customer Care Team on 1800 733 276.
 

Street Services

Do you need a meal, shower or support?

These street services are operating and have adapted to maintain the safety of staff, volunteers and guests during COVID-19. Please ensure you maintain social distancing so they can continue to serve those in need across our community.

Monday

Time and service available Address and contact details
8.30am to 11.00am
IT and social connection for women and girls     

Centrelink Browns Plains (75-87 Grand Plaza Dr)
4 Voices

Phone: 0427 244 685

9.00am to 12.00pm
Shower Service   

28−32 Timms Street, Loganlea
Loganlea Community Centre

Phone: 07 3805 8260
10.30am to 12.30pm
Shower, housing support and care packs    

ADRA carpark, 31 Station Rd, Logan Central 
One Voice Shower

Phone: YFS Connect 07 3826 1500

12.30pm to 2.30am
IT and social connection for women and girls  

Crisis Accommodation Centre (call for location)
4 Voices

Phone: 0427 244 685

5.00pm to 7.00pm
Take away meal    

31 Station Road, Logan Central
ADRA

Phone: 07 3290 3011

Tuesday

Time and service available Address and contact details
6.00am to 9.30am
Breakfast and shower

61 George Street, Beenleigh
On The Edge Charity

Phone: 07 3807 2357

8.30am to 11.00am
IT and social connection for women and girls 

Centrelink Woodridge (21 Station Road)
4 Voices

Phone: 0427 244 685 

9.00am to 12.00pm
Shower, toiletry and take away meal packs  

28−32 Timms Street, Loganlea
Loganlea Community Centre

Phone: 07 3805 8260

5.30pm to 6.30pm 
Meal and fellowship / food hampers (alternate weeks)

ADRA carpark, 31 Station Rd, Logan Central
Sons of God Ministry

Phone: 0420 807 573

From 6.00pm
Take away meal and winter items 

Cnr of Ewing and Wembley Roads, Woodridge
A Touch of Hope

Phone: 0414 987 563

Wednesday 

Time and service available Address and contact details

8.30am to 11.00am
IT and social connection for women and girls

Centrelink Beenleigh (Stock Year Lane)
4 Voices

Phone: 0427 244 685

9.00am to 12.00pm
Shower Service   

28−32 Timms Street, Loganlea
Loganlea Community Centre

Phone: 07 3805 8260

10.30am to 12.30pm
Shower, housing support and care packs

ADRA carpark, 31 Station Rd, Logan Central 
One Voice Shower

Phone: YFS Connect 07 3826 1500

5.00pm (approx)
Take away meal 

Woodridge Railway Station
Fishers of Men

Phone: 0432 098 534 or 07 3341 0160

7.00pm to 8.00pm
Take away hot and cold drinks and street doctor (care packs available)

Cnr of Ewing and Wembley Roads, Woodridge
Rosies

Phone: 07 3396 4267
Street Doctors Phone: 07 3299 5259

Thursday 

Time and service available Address and contact details
9.00am to 12.00pm
Shower, toiletry and take away meal packs    

28−32 Timms Street, Loganlea
Loganlea Community Centre

Phone: 07 3805 8260

6.10pm to 7.00pm
Take away meal    

Beenleigh Train Station (marketplace carpark)
Nightlight

Phone: 0401 227 494

From 6.00pm
Take away meal and winter items    

Cnr of Ewing and Wembley Roads, Woodridge
A Touch of Hope

Phone: 0414 987 563

Friday 

Time and service available Address and contact details
6.00am to 9.30am
Breakfast and shower    

61 George Street, Beenleigh
On The Edge Charity

Phone: 07 3807 2357

10.30am to 12.30pm
Shower, housing support and care packs 

ADRA carpark, 31 Station Rd, Logan Central 
One Voice Shower

Phone: YFS Connect 07 3826 1500

7.00pm to 8.00pm
Take away hot and cold drinks and street doctor (care packs available)    

Cnr of Ewing and Wembley Roads, Woodridge
Rosies

Phone 07 3396 4267
Street Doctors Phone: 3299 5259

Saturday

Time and service available Address and contact details
6.00am to 9.30am
Breakfast and shower  

61 George Street, Beenleigh
On The Edge Charity

Phone: 07 3807 2357

9.30am to 10.30am
Breakfast and fellowship    

ADRA carpark, 31 Station Rd, Logan Central 
Sons of God Ministry

Phone: 0420 807 573

5.00pm to 7.00pm
Take away meals    

31 Station Road, Logan Central
ADRA

Phone: 07 3290 3011

Sunday

Time and service available Address and contact details
5:00pm (approx)
Take away meals    

Woodridge Railway Station
Fishers of Men

Phone: 0432 098 534 or 07 3341 0160

For information about emergency and food relief services, please visit the YFS website.

For housing help visit the Logan Housing Service Centre at 11-13 Station Road, Woodridge or phone 07 3086 3700 or call the Homeless Hotline on 1800 474 753.

Grants

COVID-19 Community Response Grants have been created as a quick response grant for local organisations to:

  • Address community priorities emerging as a result of COVID-19
  • Provide new services to support those effected by COVID-19
  • Help manage an increased demand resulting from COVID-19
  • Create opportunities for community cohesion and connection and/or
  • Support services to meet new approaches for service delivery

Funding available

Type of grant Amount
Community response grants Up to $5,000

Application timeframes

  • Applications are open until June 2021 (or until the funds are expended)
  • We aim to let you know the outcome within four weeks of receiving your application.

Eligibility

How to apply

  • Once you create a SmartyGrants login you can start your application. Please apply online through SmartyGrants.
  • Incomplete applications will not be accepted.

More information

For more information about this grant or advice about your application please call the Community Development program on 07 3412 3412 or email us at communityprojectgrants@logan.qld.gov.au.