Community support – COVID-19

The City of Logan COVID-19 Recovery Report (PDF 4.7 MB) signifies 12 months since the Local Recovery Group activated in response to COVID-19. The report outlines the activities that have helped and continue to help the City of Logan to recover from the impacts of COVID-19.

The City of Logan COVID-19 Local Recovery Plan (PDF 167 KB) details the recovery steps and short, medium and long-term timeframes for the Logan community. 

Information on where to access a range of community supports during COVID-19 (Coronavirus) is available below:

Testing and fever clinics

Organisation / Service Support Contact details
Queensland Health To find out about current testing sites in Logan, please visit Queensland Health for updated testing and fever clinics.

Website: Testing and fever clinics - coronavirus (COVID-19)

Emergency relief

Organisation / Service Support Contact details
Community Recovery Hotline

The Community Recovery Hotline can assist people who have been advised to quarantine at home by a medical professional, Queensland Health or through government direction and have no other means for support.

You can contact the Community Recovery Hotline who have a team to assist people that are unable to access food or essential items during COVID-19 home quarantine or self-isolation.

Phone: 1800 173 349

Hours: 9.00am to 5.00pm until further notice

Website: Novel coronavirus (COVID-19)

Logan Emergency Relief directory

Many services throughout Logan offer support for people who are facing financial hardship. This may include free or cheap grocery items, fuel vouchers, no interest loans, and much more.

The Logan Emergency Relief directory provides contact details of each emergency relief provider and what sort of support they can offer.

This directory is managed by the organisation YFS and is updated regularly.

Website: FYS Financial Hardship

(You will find the downloadable PDF by clicking on the 'Need Support?' tab and then clicking on 'Emergency Relief')

Housing and homelessness

Organisation / Service Support Contact details
Logan Housing Service Centre

Do you need housing help in Logan? The Housing Service Centre can help you:

  • Find temporary or long-term housing
  • Find social housing or private rental accommodation
  • Apply for a bond loan or rental grant to help meet the costs of moving into rental accommodation

Sustain your existing tenancy when you have problems.

Please contact us by telephone.
Phone: 07 3086 3700

Address: 11-13 Station Road, Woodridge

Email: Loganhsc@hpw.qld.gov.au

Website: Housing and homelessness

Homeless Hotline: 1800 474 753

Logan Street Services Guide  A book to help you find practical information and useful services in the Logan area if you have nowhere to live or are at risk of losing your home.

You can download the Logan Street Services Guide from the Logan Community Directory

The link is on the left hand side of the page.

Tenants Queensland- Rent assistance

Tenants Queensland can help you understand your rights as a tenant during the COVID-19 Pandemic.

Phone: 1300 744 263

Website: Tenants Queensland

Beenleigh Housing and Development Company

Support provided to Aboriginal and Torres Strait Islander community members, families and Elders via food hampers, social welfare checks, housing, schooling and jarjum programs.

Phone: 07 3807 0901

Hours: 9.00am to 4.00pm Monday to Friday

Website: Beenleigh Housing Development Company

Email: admin@bhdc.org.au

Financial assistance and hardship

Organisation / Service Support Contact details
Logan Emergency Relief Directory

Many services throughout Logan offer support for people who are facing financial hardship. This may include free or cheap grocery items, fuel vouchers, no interest loans, and much more.

The Logan Emergency Relief directory provides contact details of each emergency relief provider and what sort of support they can offer.

This directory is managed by the organisation YFS and is updated regularly.

Website: FYS Financial Hardship

You will find the PDF to download by clicking on the  'Emergency Relief' button.

 

Salvation Army Money Care

Contact the Salvation Army Money Care for financial hardship assistance and support for financial coaching, financial counselling and provision of no-interest loans.

Phone: 1300 221 993

Website: Salvation Army Money Care

No Interest Loan Scheme

No Interest Loans (NILS) provide individuals and families on low incomes with access to safe, fair and affordable credit.

Loans are available for essential goods and services like fridges, washing machines, car repairs and medical procedures for up to $1,500.

Repayments are set at an affordable amount over 12 to 18 months.

Not to be used for rent, bills, cash or debts.

To be eligible you have to meet the following criteria:

  • have a Health Care Card / Pension Card, or
  • earn less than $45,000 a year after tax ($60,000 for couples or people with dependents)
  • lived at a current or previous address for at least 3 months, and
  • have the capacity to repay the loan.

Phone: 07 3808 4529

Hours: 9.00am to 4.00pm Monday to Thursday and 9.00am to 12.00pm Fridays.

Website: LECNA Services

Email: nils@lecna.org.au

Australian Government Services Australia A list of payments and services available to individuals from the Australian Government. Go online for a list of all services and contact numbers.

Phone: 13 62 40

Website: Services Australia

National Debt Helpline Free and confidential advice from professional financial counsellors. Go online to find a COVID-19 Financial Survival Guide.

Phone: 1800 007 007

Hours: 9.30am to 4.30pm Monday to Friday

Website: COVID-19 Financial Survival Guide

Australian Competition & Consumer Commission (ACCC) The latest information on consumer rights, travel and event cancellations in relation to COVID-19.

Phone: 13 28 61
Website: COVID-19 (coronavirus) information for consumers

Australian Tax Office (ATO) Information about ATO measures and tailored support during COVID-19. Website: COVID-19 Australian Taxation Office

Socially isolated support

Organisation / Service Support Contact details
TransitCare

TransitCare Pharmacy Home Delivery Service is a free community service to support seniors and people with disability to access prescription medications while in isolation.

Phone: 1300 153 636

Hours: 7.30am to 4.30pm  Monday to Friday

Website: Transit Care

 

Aboriginal and Torres Strait Islander Community Health Service (ASICHS)

ATSICHS are offering support to Elders who are isolating due to COVID-19. These services include help with medical appointments, shopping, medicine pick up, transport, food packs, and social and emotional wellbeing support.

Phone: 0407 199 825

Email: michelle.obrien@atsichsbrisbane.org.au

Vinny's Assistance Line


The St Vincent de Pauls Society  offers support for those needing connection in their community. 

This is not a crisis line and these people are not trained professionals. The service is run by volunteers.
 

Phone: 1800 846 643 (free call), and press one (1) for the menu options.

Hours: 9.00am to 3.00pm Monday to Friday.

Once connected they may talk to you or ask for your Name and contact phone number. Someone will then call you back.

Care Army, Queensland Government

The Care Army is about bringing Queenslanders together to lend a hand to seniors and people most at-risk during this pandemic, while continuing to practice social distancing techniques.

The easiest way to be a part of the Care Army is to check in on family, friends and neighbours who may need support. Find a range of tips to support your local community, and how to register for the Care Army.

Phone: 1800 173 349

Website: Care Army Registration

Home Instead Pen Pals Program

The Home Instead Pen Pal program is for seniors to stay connected whilst they are in social isolation.

The aim is to help boost moral during the pandemic and help the senior community feel connected with others.

This program is accessible for all seniors living at home, as well as residents of aged care facilities, hospitals or residential care.

Website: Pen Pals at Home

Neighbours of Logan

Download COVID-19 connection card (PDF 182 KB) and pop it into your neighbour’s mailbox.

Include your phone number and how you can help (i.e. shopping, running errands or a friendly chat).

Phone: 07 3412 3412

Website: Neighbours of Logan

Email: communityservices@logan.qld.gov.au

Translated resources

Organisation / Service Support Contact details
Auslan resources

Expression have Auslan translated video's that provide updates on COVID-19. All updates are accompanied by English text.

Website: Auslan Updates

 

Australian Government

A list of resources about COVID-19 in other languages. The resources include fact sheets, guidelines and other publications.

There are 63 different languages for the COVIDSafe app.

Website: Translated coronavirus (COVID-19) resources

Translating and Interpreting Service

Book a phone interpreter and other translation support.

Phone: 131 450

Website: Translating and Interpreting Service

Refugee Health Network Qld

A list of COVID-19 translated resources in various languages.

Phone: 07 3163 2958

Website: Refugee Health Network

Queensland Health

Queensland Health is working closely with key stakeholders across the state to ensure that people from culturally and linguistically diverse (CALD) backgrounds have access to current, culturally appropriate and translated COVID-19 information.

Website: Information for multicultural communities – coronavirus (COVID-19)

Multicultural Communities Council Gold Coast

I Speak Your Language is a free Queensland-wide telephone support program that aims to help multicultural Queenslanders feel connected and supported.

Each week, you’ll get a call and have a social chat to help you feel more connected with your community and your culture.

Phone: 1800 941 212

Website: I speak your language

Access Community Services Access Community Language Assistance service offers language and translation assistance onsite and over the phone by accredited and non-accredited individuals.

Phone: 07 3412 8222

Website: Access Community

SBS COVID resources

SBS has translated important COVID 19 information into 63 languages.

Website: Coronavirus information in your language
Department of Health To access health messages regarding COVID-19 in a range of languages, you can access the Department of Health's asset library and download information in the relevant language. Website: COVID-19 CALD

Mental wellbeing

Organisation / Service Support Contact details
National Coronavirus Helpline

Call this line if you are seeking general information on coronavirus.

Phone: 1800 020 080

Hours: 24 hours a day, 7 days a week

Website: National Coronavirus Helpline

13 - Health

13 Health is a confidential phone service that provides health advice to Queenslanders. You can phone and talk to a registered nurse 24 hours a day, 7 days a week for the cost of a local call. It is not a diagnostic service and should not replace medical consultation. In an emergency always dial 000.

Phone: 13 43 25 84

Hours: 24 hours a day, 7 days a week

Website: 13 HEALTH - Health advice over the phone

 

1300 MH CALL

1300 MH CALL is a confidential mental health telephone triage service that provides the first point of contact to public mental health services to Queenslanders. All calls are recorded as confidential Queensland Health medical records.

Phone: 1300 642 255

Hours: 24 hours a day, 7 days a week

Website: 1300 MH CALL: Mental health access line

Lifeline

Lifeline has a 24-hour crisis support and suicide prevention service. This is confidential and anyone across Australia can call. Lifeline also has face-to-face, online chat and text crisis support services.

Phone: 13 11 14

Hours: 24 hours a day, 7 days a week

Website: Lifeline

Beyondblue

Beyond Blue provides information and support to help everyone in Australia achieve their best possible mental health, whatever their age and wherever they live. You can call or chat online to the Coronavirus Mental Wellbeing Support Service.

Phone: 1800 512 348

Hours: 24 hours a day, 7 days a week

Website: Coronavirus Mental Wellbeing Support Service

Dementia Australia

If you are living with dementia or caring for someone with dementia and have any concerns about the coronavirus (COVID-19) please contact your doctor or the National Dementia Helpline.

Phone: 1800 100 500

Website: A coronavirus (COVID-19) update from Dementia Australia

FriendLine

FriendLine is for anyone who needs to reconnect or just wants a chat.

All conversations with FriendLine are casual and anonymous and its friendly volunteers are ready to talk about anything and everything.

Phone: 1800 4 CHATS (1800 424 287)

Hours:

  • 10.00am to 8.00pm, 7 days a week.

Website: FriendLine

Aboriginal and Torres Strait Islander resources and support

Organisation / Service Support Contact details
Department of Seniors, Disability Services and Aboriginal and Torres Strait Islander Partnerships

A range of COVID-19 resources are available to download and access including ways to support Sorry Business while restrictions are in place, funeral exemptions and health information for Aboriginal and Torres Strait Islander people.

Website: Coronavirus resources

Department of Health

A range of COVID-19 Palliative care resources have been developed specifically relating to Aboriginal and Torres Strait Islander health.

Website: First Nations COVID-19 Resources
National Indigenous Australians Agency

The information collected on these pages explains how people can keep themselves and their communities safe, the restrictions required to reduce the spread of the virus, temporary arrangements put in place for programs and providers funded by NIAA, and links to resources that are available to you to share or learn more.

Website: Coronavirus (COVID-19) support measures for Indigenous Australians
Queensland Aboriginal and Islander Health Council Find a range of posters, health tips and information to keep mob safe and stop the spread of Coronavirus. Website: COVID-19 (Coronavirus) resources
Metro South Health – Health Equity and Access QAIHC are developing culturally appropriate resources for our Member Services to keep them as equipped as possible with managing the Coronavirus pandemic.

Website: COVID-19 (Coronavirus) resources

Email: communications@qaihc.com.au

Brother to Brother hotline - A 24 hour crisis line for Aboriginal men.

There is a new hotline that has been set up to support Aboriginal and Torres Strait Islander men during the COVID pandemic.

Brother to Brother is a 24 hour crisis line. 

Phone: 1800 435 799

Hours: 24 hours a day, 7 days a week

Seniors resources

Organisation / Service Support Contact details
Department of Health

A range of information sheets for older Australians, their family and friends about how to protect older Australians from the spread of COVID-19.

Website: Coronavirus (COVID-19) information for older Australians

E-Safety Commissioner

Tips for seniors to stay safe online during covid-19.

Website: COVID-19: online safety tips to help older Australians with social distancing

Logan Area Committee on the Ageing (LACOTA)

The Community Visitors Scheme (CVS) arranges volunteer visits to older people to provide friendship and companionship. Visits are available to anyone receiving government-subsidised residential aged care or Home Care Packages.

Phone: 07 3808 7233

Website: Logan Community Visitors Scheme

Simplify Technology

If your family is too busy to help you with your technology we can. 

A program that provides initial and ongoing education to help seniors learn how to use a device and to connect seniors online during COVID-19. Access is based on need and provision of services for Logan residents. Devices can also be donated to this program.

Phone: 0421 634 963

Hours: 8.30am to 5.00pm, Monday to Friday

Email: garry@simplifytechnology.com.au

Settlement services and support for temporary visa holders

Organisation / Service Support Contact details
Government support for visa holders - Department of Home Affairs

Information and updates about changes to government support for temporary visa holders. This includes international students, New Zealand 444 Special Category Visa and other visa categories.

Website: Frequently Asked Questions

International Student Support - Australian Government

International Student Support and Welfare during COVID-19. Find information to help you study and live in Australia.

Website: International Student Support

Settlement Council of Australia

Find out about important updates, information and resources for the settlement sector.

Website: Settlement Council of Australia

Access Community Services

Support for migrant, refugee and asylum seeker residents to connect to government and non-government programs.

Phone: 07 3412 8222

Website: Access Community

Multilink Community Services

MultiLink provides community services to diverse communities. Multilink focusses on migrant, culturally and linguistically diverse communities.

Its key services include settlement of new people into the community, comprehensive language support, help for aged and disability sectors, support for children, young people and families, and social engagement programs focusing on healthy lifestyles.

Phone: 07 3808 4463

Website: Multilink Community Services

Email: support@multilink.org.au

Disability support

Organisation / Service Support Contact details
National Disability Insurance Scheme (NDIS)

Find the latest advice from the NDIS on the response to COVID-19. Information about changes to how the NDIS works during the COVID-19 pandemic is available in 12 languages.

Website: Coronavirus (COVID-19) information and support

Disability Gateway

The Disability Gateway has information and services to help people with disability, their family, friends and carers, to find the support they need in Australia. 

COVID-19 information and support is available on this page. 

Website: Disability and Carers

Phone: 1800 643 787

Hours:  8.00am to 8.00pm (AEST) Monday to Friday .It’s not available on national public holidays.

  • If you are deaf, or have a hearing or speech impairment, you can also call the National Relay Service on 133 677
Australian Government

Find the latest updates, advice, facts and resources about COVID-19. This information is for people with disability, their families, carers, support workers and friends; as well as the disability services sector.

Website: People with disability and carers

Queensland Government

The Queensland Government has a range of information to support people with disability, families, carers and service providers relating to COVID-19.

Website: People with disability

Queenslanders with Disability Network (QDN)

QDN have developed practical tools, resources and tips for people with disability to assist them and their supporters to be informed and take actions to prepare and plan for individual needs during COVID-19.

Website: What you need to know about COVID-19