Accessibility in Logan

We are committed to making sure that people of all abilities are able to fulfil their potential in Logan.

Access and Inclusion Plan

Access and Inclusion Plan 2019 – 2022

Our Access and Inclusion Plan 2019-2022 (PDF 2049 KB) is a four year strategic plan. It upholds the rights of people of all abilities by guiding our practices across the organisation and in the community. It includes 84 actions across nine priority areas identified by the Logan community.

Access and Inclusion Plan 2017 – 2018

The Access and Inclusion Plan 2017-2018 featured seven themes, 111 actions and 21 outcomes. The plan aimed to improve the lives of people living with a disability and promote participation in the life of the city.

An Outcome Report for our Access and Inclusion Plan 2017-2018 is available. Please call us on 07 3412 3412 or email us at

Disability Royal Commission

The Disability Royal Commission was established in April 2019 in response to community concern about widespread reports of violence against, and the neglect, abuse and exploitation of, people with disability. These incidents might have happened recently or a long time ago.

The Disability Royal Commission will investigate reports of people with disabilities that may be experiencing violence, abuse, neglect or exploitation. They aim to:

  • prevent and better protect people living with a disability
  • achieve best practice in reporting, investigating and responding to reports
  • promote a more inclusive society that supports people living with a disability to be more independent.

For more information and how you can be involved, please visit the Disability Royal Commission website

Advocacy and Support in Logan

People With Disability (PWD) is a national disability rights and advocacy organisation. They can:

  • give you information about the Disability Royal Commission
  • help you write submissions
  • organise communication support
  • connect with legal advisory services
  • link you to counselling support services.

For more information and support on advocacy please visit the PWD wayfinder hub.

Accessibility at Customer service centres

We have Customer service centres in Logan Central, Beenleigh and Jimboomba.

The following facilities are available at the Customer service centres:

Logan Central

  • Disability toilets
  • Lower height customer counters
  • Audio loop system in council chambers
  • Interpreting and language line
  • Face-to-face assistance


  • Lower height customer counters
  • Interpreting and language line
  • Face-to-face assistance


  • Disability toilets
  • Interpreting and language line
  • Face-to-face assistance

For information about how you can contact us by phone, National Relay Service, email and more, see contact us.

Accessibility at libraries

Our libraries offer a range of resources, programs and events to support people with disabilities. To find out more, please see your local library.

Getting out and about

We provide information and support to help people living with a disability to get out and about in Logan.

For more information, please see Getting out and about in Logan.

Disability parking

Special disability parking bays are available for use by people who have a disability parking permit. These bays provide more space and easy access to services.

Our parking officers monitor disability parking bays to make sure the spaces are not used by people who do not have a disability parking permit.

For information about how to get a disability parking permit, please see Queensland Transport and Motoring.

Logan Jobs is an online hub connecting Logan employers with Logan job seekers, making it easier to live and work in our vibrant city. This is where local people find local jobs in the City of Logan.

For more information, please visit

Programs and services

We offer many programs and services to help and support people who are living with disability and to support their carers.

For more information, please see our Disability programs and services.

National Disability Insurance Scheme (NDIS)

The National Disability Insurance Scheme (NDIS) supports all Australians under the age of 65 who have a permanent and significant disability.

The NDIS is a national program that is operated in Logan by Carers Queensland and The Benevolent Society.

How to contact the NDIS

For residents aged 7 to 65

Carers Qld coordinates the NDIS in Logan for residents aged between 7 and 65.

They can help you understand the NDIS and how to access it. They can also help you through the planning and application process. You can contact Carers Qld by:

Early childhood NDIS for residents aged 0 – 6

The Benevolent Society coordinates the early intervention program for the NDIS in Logan.

They can help you get support if your young child has a learning or development concern. They can connect you to appropriate services such as play groups, child health programs and development programs. You can contact The Benevolent Society by:

NDIS and employment

The NDIS will create many new jobs in disability support services across Logan and the Redlands.

WorkAbility Qld has released a South East Queensland NDIS Workforce Action Plan that explains the new jobs being created and the opportunities that will be available.

For more information about the action plan, visit WorkAbility Qld.  

For more information about careers in the disability industry, visit WorkAbility Qld Careers.

For more information about the NDIS, please contact the NDIS:

  • Visit the NDIS website
  • Call 1800 800 110
  • If you require a free translator, interpreter or other help call 1800 800 110
  • Text telephone and National Relay Service – call 1800 555 677 then ask for 1800 800 110
  • If you are a Speak and Listen (speech-to-speech relay) user, call 1800 555 727 then ask for 1800 800 110
  • If you are an internet relay user, visit National Relay Service and ask for 1800 800 110.

For upcoming information sessions see:

Accessible design

The Logan Planning Scheme 2015 requires that building work and operational work be designed and undertaken in line with Australian Standards and the National Construction Code. These standards have been developed in consideration of access and inclusion.

For information about how our planning and development services meet the needs of people with disability and mobility challenges, please download the Accessible and inclusive design fact sheet (PDF 144 KB).

Other document formats

Our documents may be available in other formats (e.g. large print) upon request.   

To request a document in another format call us on 07 3412 3412 or email us at

Let us know what you think

We would love to hear your suggestions or ideas about how to make Logan a more inclusive and accessible city.

You can contact us:

If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service:

  • TTY (Hearing Impaired): Phone 133 677
  • Speak and Listen: Phone 1300 555 727
  • Internet Relay: Connect to National Relay Service.