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Snap Fresh recognised for cultural harmony

Published: 12 November 2014

Snap Fresh recognised for cultural harmony

Logan-based Snap Fresh has featured as a case study in the Queensland Tourism Industry Council's recently published Indigenous Employment Case Studies.

City of Choice Leadership Team member and Snap Fresh Senior Consultant Human Resources, Debbie Lanham, has played a key role in developing the company's positive culture.

The company- a wholly-owned subsidiary of Qantas Airlines Australia -provides inflight meals to Qantas as well as chef-designed meals for sectors including defence and health services.

Over the past seven years, the company has embedded its cultural diversity program into the company structure in a way that ensures its longevity and continued success.

In 2007, the company had no permanent Aboriginal or Torres Strait Islander representation on staff. Today, Indigenous employees make up more than four per cent of its total staff, thanks to support in 2008 by the Queensland Government.

"In 2008, also with help from the Queensland Government, we implemented Cultural Awareness Training and celebrating Harmony Day for the first time, which our staff fully supported," Ms Lanham said.

"The company showed how important this event was by modifying factory shifts on the day, inviting family and friends and local business representatives, and having the day endorsed by local Elder, Aunty Robyn Williams.

Snap Fresh supports local school-leavers through an Indigenous and School-based Traineeship Program, and the company's recruitment and training model ensures the correct fit for all employees with individual and company values.

Snap Fresh, located in Crestmead and producing around a million meals a year, is a great example of how businesses of all sizes can thrive in the City of Logan by creating a diverse, inclusive and harmonious work environment.

Read the full case study (pages 16 and 17)

(This article has been adapted from the Queensland Tourism Indigenous Council Tourism Indigenous Employment Champions Network, Case Studies, Edition 6 2014.)