Customer commitment

Our Customer Experience Strategy, Customer Service Charter and Key Service Standards outline:

  • our commitment to providing quality service that is professional, efficient and effective, and
  • our service standards and timeframes to respond to customer enquiries.

Customer experience strategy (PDF 2.7 MB)

Customer service charter (PDF 1.4 MB)

Key service standards

Currently under review

Our Customer Engagement Strategy reflects our commitment to community engagement.

Customer engagement strategy (PDF 1.5 MB)
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Logan City Council PO Box 3226 Logan Central QLD 4114
Phone:
07 3412 3412
Email:
council@logan.qld.gov.au
Web:
logan.qld.gov.au