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About Water

Logan City Council is committed to managing its drinking water systems to provide safe, high quality water services that ensure the protection of public health and the environment, for our community. For additional information, please view Council's Drinking Water Quality Policy Statement (PDF 6616 KB).

Delivery of water and wastewater services

Logan City Council works closely with the other water service providers in the region as well as various state government departments and bodies to deliver essential water supply and wastewater services to the community.

Diagram of the delivery of water and wastewater services

Water and wastewater services customer standards

Council is responsible for the provision of water and wastewater services to consumers throughout the Logan local government area, including:

  • drinking water supply
  • wastewater collection and treatment
  • trade waste management.

The South East Queensland Customer Water and Wastewater Code requires Council to provide water and wastewater services customer standards to customers within the Logan area.

Our Water and Wastewater Services Customer Commitment Statement 2018 (PDF 275 KB) demonstrates our commitment.

Environmental performance

Council recognises the need for sustainable environmental outcomes and is committed to protecting our natural environment.

Across our water and wastewater services, Council acknowledges the need to adopt strong environmental management practices and is committed to continual improvement in relation to our environmental performance. A copy of our Water and Wastewater Service Environmental Policy Statement is available below:

History of water reform in Logan

1979Logan City Council forms. First Council budget allocates almost $5 million (almost a third of its entire budget) to water and wastewater.
From 1979Logan City Council develops water and wastewater infrastructure across the city, including seven stages of the Loganholme Water Pollution Control Centre.
1998Logan City Enterprises (including Logan Water) establishes under National Competition Policy reform.
2000sSouth East Queensland experiences severe drought conditions. State government implements several drought-proofing projects, including a new dam, water desalination plant and major pipelines.
2007State government announces South East Queensland Water Reform, separating water and wastewater assets and services into new entities; some owned by the state government and some by local governments.
2008State government sets bulk ("wholesale") water price path for next 10 years, outlining the increase in costs local governments would need to absorb when selling retail water to consumers.
2010Allconnex Water begins operations in Logan, Redland and Gold Coast, under state government legislation.
April 2011In response to much political unrest in the Gold Coast, Premier Anna Bligh announces that councils can choose to resume control of water supply and that the Allconnex Water component of water bills will be capped at CPI for two years; but not the bulk water charges set by the state government, which will continue to increase above CPI.
July 2011Gold Coast City Council chooses to leave Allconnex Water.
August 2011Redland City Council chooses to leave Allconnex Water. Logan City Council chooses to resume control of water and wastewater supply in Logan, the costs of which will be paid for by Gold Coast City Council.
March 2012

Council adopts structure for the Logan Water branch.

June 2012Disestablishment of Allconnex Water.
July 2012Reestablishment of Logan Water business within the Road and Water Infrastructure Stream.

Logan City Council QG Performance Reports

SEQ Water Supply and Sewerage Design and Construction Code

The South East Queensland (SEQ) Code can be downloaded in PDF format from the SEQ Code website with the exception of the copyright protected WSAA National Codes, which must be purchased from WSAA. The WSAA National Codes can be purchased via

Water Netserv Plan

A Water Netserv Plan provides information to customers and other stakeholders about a particular water and wastewater network and its services (in this case, the network owned by Logan City Council). A Netserv Plan is a statutory requirement under the South East Queensland Water (Distribution and Retail Restructuring) Act 2009.

The Water Netserv Plan aims to:

  • ensure water and wastewater services are safe, reliable and secure
  • provide strategic planning of water operations
  • plan for the delivery of water and wastewater infrastructure for the next 20 years
  • ensure water and wastewater service planning is integrated with land and infrastructure planning
  • manage our water and wastewater services in an ecological and sustainable way.

Our Water Netserv Plan is consistent with the South East Queensland Regional Plan and the expectations of our local community. It comprises two parts:

  • Part A sets out Council's commitments to our community and provides general information regarding our water and wastewater services. It explains our commitment to the community, how we serve and engage with customers, how we deliver the right infrastructure, and how we are planning water and wastewater services for the future.
  • Part B details how Council will achieve the commitments made in Part A. It is an internal planning document for use by Council officers.

Logan City Council's Water Netserv Plan

Logan City Council's Water Netserv Plan (Part A) was adopted by Council on 1 August 2017. The adopted plan now forms a part of Council's strategic planning and management framework.

To view Council's Water Netserv Plan (Part A) please refer to:

Water Outlook for South East Queensland

Seqwater, the South East Queensland (SEQ) bulk water authority releases a yearly publication detailing the Water Outlook for South East Queensland. The Summer Water Outlook for South East Queensland 2018-2019 (PDF 2831 KB) provides information about the dam supply levels, the region’s water consumption, and the weather forecast.

Water Quality Summary Reports

In accordance with the Public Health Regulation 2005 and Australian Drinking Water Guidelines, extensive monitoring is undertaken by Logan City Council's NATA accredited laboratory to ensure Council provides safe, high quality water services. For the full report, please view the Drinking Water Quality Management Plan Annual Report 2017/18 (PDF 3893 KB).

For previous reports, refer to the following: