Flood community support

Connecting you to services and supports available in Logan to assist in the recovery of the SEQ Floods in February 2022.

If your house has been flooded or inundated with flood water, please call us on 3412 3412.

Financial assistance

Support available Information Contact details
Rates Rebate $250 rebate for residents who have had their properties inundated or impacted by riverine flooding. 

It will automatically be applied to your next rates notice. 

Interest Free Payment Plans Residential and commercial ratepayers under financial hardship can apply for zero-interest payment plans. Complete the Financial Hardship online form or phone 07 3412 3412

Council Grants

Community Development Funding (up to $10,000 for local community organisations to deliver initiatives that respond to community priorities and support long term outcomes.)

Apply online 
State and Commonwealth Grants (eligibility criteria applies) Apply online or via the Community Recovery Portal or call 1800 173 349
Community Grants
  • St Vincent de Paul Society Disaster recovery assistance (for support with food, clothing and furniture, as well as other material and financial assistance). 
  • RACQ Foundation Community Grants.(up to $50,000 to support community groups, charities and sporting clubs to rebuild after the floods)
  • CommBank Flood Relief Grants (up to $10,000 to not-for-profit and community organisations directly affected by the floods or directly supporting relief, recovery and resilience efforts)

Follow the web links for more information, application forms and contact details.

No Interest Loan Scheme Logan East Neighbourhood Group (LECNA) provides the No Interest Logan Scheme (NILS) to residents. NILS loans are provided to purchase new basic and essential household items, such as refrigerators, washing machines and other household furniture.

Phone LECNA on
07 3808 4529 or email Nils@lecna.org.au

Twin Rivers Emergency Relief funding

Small flood relief funding available for Logan homeowners who are in immediate crisis caused by the floods.

The client would need to provide proof that the home is in their name, photos of damage and anything else that will help the team assess their immediate needs.

Phone Twin Rivers Emergency Relief team on 3382 4000
Gambling Community Benefit Fund $100,000 Disaster Recovery Round for community groups The Gambling Community Benefit Fund is Queensland’s largest one-off community grants program and distributes approximately $60 million each year to not-for-profit community groups. Funding rounds 114 and 115 have been combined into a $100k Disaster Recovery round. This will open on 16 May 2022 and close 15 July 2022. Read the media release for more information. Gambling Community Benefit Fund Website | Department of Justice and Attorney-General


Support available Information Contact details
GIVIT - Donate Items and Funds

Givit allows users to match donations with the specific requests of those impacted by the floods, from spare clothes to white goods and cleaning vouchers.

You can make a financial donation to be used to meet the needs of people impacted or you can donate items that are needed.

Any community groups, charities and agencies can access free donated goods and services for their service or for residents impacted by the floods.  Community organisations or charities can register on the GIVIT website.
Visit GIVIT for further information
Queensland Fire Emergency Service (QFES)- State Emergency Service (SES) Queensland’s State Emergency Service volunteer organisation and Rural Fire Service accept cheque donations and direct deposits to provide essential equipment and resources for volunteers in the floods. Visit QFES SES Donations
Australian Red Cross – Qld Floods Appeal You can donate funds to go towards enabling volunteers and staff to help with evacuations, relief centres and outreach service, as well as supporting people and communities to recover and to build resilience to disasters. Visit Red Cross Floods Appeal  
Foodbank Qld Emergency Flood Appeal Funds will cover food, freight and resources to deliver to the hardest hit areas around Queensland in the coming weeks. Visit Foodbank Queensland Emergency Flood Appeal 2022

Housing support

Support available Information Contact details
Emergency Housing Assistance

The State Government can provide emergency housing assistance and other housing support services to people if their home is damaged from a disaster and they are unable to live in the property.

The department provides Emergency Housing Assistance Response (EHAR), including identifying short- term accommodation to support vulnerable people in need.

If you need help finding temporary accommodation, please contact the Logan Housing Service Centre located on 11 Station Road, Woodridge.

Please contact via telephone on 07 3086 3700 or email Logan Housing Assistance
Homeless Hotline If you’re experiencing homelessness please phone the Homelessness hotline on 1800 474 753.     Homelessness Hotline 1800 811 811
Mortgage Relief Loans Mortgage relief loans are interest-free loans of up to $20,000. These can help you meet your home loan repayments while dealing with an unexpected change in circumstances, such as the costs associated with storm damage. Mortgage relief loans or call 13 74 68 (13 QGOV)
Rental Grant A rental grant can help you meet the costs of moving into private rental accommodation if you are experiencing a crisis. If you are eligible, the rental grant is equivalent to 2 weeks rent and is paid directly to the landlord or agent. Rental grant or call 13 74 68 (13 QGOV)
Bond Loan If you need to move into private rental accommodation and need help paying the rental bond, you may be eligible for a bond loan. This is an interest-free loan to a maximum value of 4 weeks’ rent for the accommodation. Bond loan
Repairing your home

Support is available to help repair your home if it has been damaged by the flood.

This includes:

Register for available QBCC licenced contractors to help with repairs.
Call 1800 474 753
Housing Assist Qld App

The Housing Assist Qld app is free and helps people seeking housing assistance and public housing tenants to access services at a time suitable to them.

Visit Housing Assistance Queensland

Laundry Service

Orange Sky Australia is providing free laundry services and a place to sit down for a chat. 

Call 07 3067 5800 or visit Orange Sky


Emergency relief

Support available Information Contact details
Logan Emergency Relief directory

Many services throughout Logan offer support for people who are facing financial hardship. This may include free or cheap grocery items, fuel vouchers, no interest loans, and much more. 

The Logan Emergency Relief directory provides contact details of each emergency relief provider and what sort of support they can offer.

This directory is managed by the organisation YFS and is updated regularly.

Call YFS on 3826 1500 or

Experiencing financial hardship? - YFS

Logan Street Services Guide A book to help you find practical information and useful services in the Logan area if you have nowhere to live or are at risk of losing your home.

You can download the Logan Street Services Guide from the Logan Community Directory 

Use the link on the left hand side of the page to download your PDF.

Australian Government Services Australia

A list of payments and services available to individuals from the Australian Government. Call 13 62 40 or visit Services Australia. 

Support for Culturally and Linguistically Diverse (CALD) communities

Support available Information Contact details

Resources and information in other languages

Call 13 QGOV (13 74 68)
Translating and Interpreting Service Book a phone interpreter and other translation support Call 131 450 or visit TIS National
Support for migrant and CALD communities

Multilink provides a range of community support including

Settlement,  comprehensive language support, help for aged and disability sectors, support for children, young people and families for migrant and CALD communities.
Call 07 3808 4463 or visit Multilink
Information, advice, interpretation and emergency relief support

Access Community Services have been funded to provide emergency relief to community members if you have been impacted by the floods.

Support is also available for migrant, refugee and asylum seeker residents to connect to government and non-government programs.
Call Access Community Services on 3412 8222 or email acsl.gatewayofficer@ssi.org.au
Recovery Hotline Interpreter available The Recovery Hotline can provide language support by providing an interpreter over the phone. Call 1800 173 349 for the Community Recovery Hotline.
Culturally responsive counselling Harmony Place is a multicultural organisation, specialising in culturally responsive services to strengthen the mental health and well-being of people from Culturally and Linguistically Diverse (CALD) backgrounds. Call 07 3848 1600 


Mental wellbeing support

Support available Information Contact details
13 Health 13 Health is a confidential phone service that provides health advice to Queenslanders. You can phone and talk to a registered nurse 24 hours a day, 7 days a week for the cost of a local call. It is not a diagnostic service and should not replace medical consultation. In an emergency always dial 000. Phone 13 43 25 84 or visit QLD Health
1300 MH CALL 1300 MH CALL is a confidential mental health telephone triage service that provides the first point of contact to public mental health services to Queenslanders. All calls are recorded as confidential Queensland Health medical records.

Phone 1300 642 255
24 hours a day, 7 days a week

Visit Mental Health access line

Lifeline Lifeline provides counselling and support to people affected by disaster 24 hours a day, 7 days a week. Call 13 11 14 or visit Lifeline
Australian Red Cross The Australian Red Cross supports and visits people in communities where disaster has occurred to check on their wellbeing and make referrals to other organisations. Visit Australian Red Cross or call 1800 733 276
Beyondblue Beyond Blue provides information and support to help everyone in Australia achieve their best possible mental health, whatever their age and wherever they live. Call 1800 512 348
Triple P – Positive Parenting Program

Parents play a key role in helping children develop the emotional resilience they need to cope with life’s challenges. Parents can attend a free “Raising Resilient Children” seminar, or do Triple P Online for free to help build their child's coping skills, before or after a disaster.

Visit TripleP
Kids Helpline Telephone and online counselling for young people aged 5-25. Call 1800 551 800
SANE helpline SANE supports people living with complex mental health issues and the people who care about them. They will provide you with free phone and online counselling, support, information and referrals. Call 1800 187 263 or visit SANE
Parentline Support, counselling and education resources available for parents.

Call 1300 301 300 or visit

Multicultural Connect Line Provides telephone counselling for people from Culturally and Linguistically Diverse backgrounds.

Phone 1300 079 020 or visit Multicultural Connect Line


Disability support

Support available Information Contact details
NDIS Support

NDIS is providing support to participants, their families and carers during this time.

The NDIS is prioritising urgent repairs or replacement of assistive technology. Please visit Urgent AT repairs for further information or contact the call centre on 1800 800 110.
Call the NDIS National Contact Centre on 1800 800 110. Please press “5” for help with flood-related issues.
National Relay Services If you are deaf and/or find it hard hearing or speaking with people who use a phone, the National Relay Service (NRS) can help you.

SMS 0423 677 767

Call the Voice Relay 1300 555 727

TTY 133677
Queensland Government The Queensland Government has a range of information to support people with disability, families, carers and service providers.

People with disability -  Queensland Government

Person-Centred Emergency Preparedness (P-CEP) Workbook   QDN and partners have developed practical tools, resources and tips for people with disability to assist them and their supporters to be informed and take actions to prepare and plan for individual needs during a disaster event.
Website: Disability Inclusive Disaster Risk Reduction 


Domestic and family violence support

Support available Information Contact details
DFV support in Logan Central

The Centre for Women offers:

  • DFV counselling
  • Victim support
  • Support for children
  • Support for Aboriginal and Torres Strait Islander peoples
Support for culturally diverse people

Email LoganAdmin@centreforwomen.org.au or call 07 3050 3060

Visit Centre for women

DFV support in Beenleigh

Provides information and court-based services at the Beenleigh Magistrates Court for domestic violence matters.

  • DFV court support
  • Support for Aboriginal and Torres Strait Islander peoples
Support for culturally diverse people
Call 07 3807 7622
Aboriginal and Torres Strait Islander DFV support Provides mobile support case management to Aboriginal and Torres Strait Islander women and children escaping domestic violence who are homeless or at risk of homelessness. Phone 07 3842 0133 or email admin@murrisisters.org.au tala.belford@murrisisters.org.au
Immigrant Women’s DFV support A specialist service response for immigrant and refugee women from non English speaking backgrounds and their children who have experienced domestic and/or sexual violence. Call 07 3846 3490 or visit the IWSS website
DVConnect Womensline

Statewide 24/7 crisis phone line providing confidential advice and counselling as well as referral to crisis accommodation for women and children escaping domestic and family violence.

You can phone this service 24 hours a day, 7 days a week, and it will not appear on your phone bill.

Call 1800 811 811
DVConnect Mensline

Statewide phone line providing confidential advice, counselling, referral and information services to men affected by domestic and family violence.

You can phone this service from 9am to midnight, 7 days a week.

Call 1800 600 636

Family assistance

Support available Information Contact details
YFS Ltd YFS offer free legal and financial advice, counselling for children, assistance with domestic violence or fleeing domestic violence and homelessness.

Call: 07 3826 1500

Helpful resources

Support available Information Contact details
Red Cross Emergency Management resources If you want to prepare for disasters, have experienced a disaster or are recovering from a disaster, Red Cross has a host of useful emergency management resources that can help.

You can download resources from the Red Cross website or email them on ncclogistics@redcross.org.au

Natural Disaster Recovery storybook Children’s Health Qld have developed a children’s story book called “Birdie and the Flood” for young children to learn about recovering from floods. To storybooks visit Birdie stories.