Rates policies

Policy	Policy objective
General rates and separate charges concessions (PDF 882 KB)	To establish a framework for the approval and validation of rates concessions.
General rates and separate charges exemptions (PDF 133 KB)	To establish a framework for the approval and validation of rates exemptions.
Pensioner Concession Policy (PDF 360 KB)	Eligibility for pensioner concessions on general rates and waste charges.
Management of outstanding rates water / wastewater / other charges and sundry debt accounts (PDF 200 KB)	Procedure to follow up and take action in order to make sure that all rates, water, sewerage, other charges and sundry debts, as well as other monies owed to us are collected.
Recovery of rates and other rates related charges from customers experiencing financial Hardship (PDF 132 KB)	To outline options available to customers experiencing difficulties in paying rates and other charges due to financial hardship.
Rate category changes for owner / non-owner occupied rate classifications (PDF 202 KB)	This policy sets out the timing and financial implications for a change in owner/non owner‐occupied rating classification.

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