Policy Policy objective
General rate and waste charges concessions to pensioners (PDF 133 KB) Eligibility for pensioner concessions on general rates and waste charges.
Management of outstanding rates water/wastewater/other charges and sundry debt accounts (PDF 200 KB) Procedure to follow up and take action in order to make sure that all rates, water, sewerage, other charges and sundry debts, as well as other monies owed to us are collected.
Recovery of rates and other rates related charges from customers experiencing financial Hardship (PDF 132 KB) To outline options available to customers experiencing difficulties in paying rates and other charges due to financial hardship.