About Logan Water

We are committed to managing the city’s drinking water systems to provide safe, high quality water services that ensure the protection of public health and the environment. For more information, please download our Drinking Water Quality Policy Statement (PDF 6616 KB)

Water and sewerage (wastewater) services

We are responsible for providing these water and sewerage (wastewater) services to consumers in Logan:

  • drinking water supply
  • wastewater collection and treatment
  • trade waste management.

The South East Queensland Customer Water and Wastewater Code requires us to meet water and wastewater service standards. For more information, please download our Water and Wastewater Services Customer Commitment Statement 2018 (PDF 275 KB).

Delivery of water and sewerage services

We work closely with other water service providers and the state government to supply water and sewerage (wastewater) services to the community.

Delivery of water and sewerage services diagram (PDF 706 KB).

Environmental performance

We recognise the need for sustainable environmental outcomes and are committed to protecting our natural environment.

We understand the need to adopt strong environmental management practices. We are committed to continually improving our environmental performance. For more information please download our Water and Wastewater Services Environmental Policy Statement (PDF 6652 KB).

History of water reform in Logan

Year Reform
1979 Logan City Council formed. The first budget allocated almost $5 million to water and sewage.
From 1979 Logan City Council developed water and sewerage infrastructure across the city. This included seven stages of the Loganholme Water Pollution Control Centre.
1998 Logan City Enterprises (including Logan Water) established under National Competition Policy reform.

South East Queensland experienced severe drought conditions. The state government introduced drought-proofing projects, including a new dam, water desalination plant and major pipelines.

2007 The state government announced south east Queensland water reform, which separated water and sewerage assets and services into new entities. Some were owned by the state government and some by councils.
2008 State government set a bulk (wholesale) water price path for next 10 years. They outlined an increase in costs that councils would need to absorb when selling water to customers.
2010 Allconnex Water began operations in Logan, Redland and Gold Coast, under state government legislation.
April 2011 In response to much political unrest in the Gold Coast, Premier Anna Bligh announced that councils could choose to take control of their water supply.
July 2011 Gold Coast City Council left Allconnex Water.
August 2011 Redland City Council left Allconnex Water. Logan City Council took control of water and sewage in Logan, with costs paid by Gold Coast City Council.
March 2012 Council adopted the structure for the Logan Water branch.
June 2012 Allconnex Water disestablished.
July 2012 Logan Water business re-established within Council’s Road and Water Infrastructure Stream

Logan City Council Queensland Government Performance Reports  

For previous reports please download the below:

South East Queensland Water Supply and Sewerage Design and Construction Code

You can download the South East Queensland (SEQ) code for free from the SEQ code website.

You can buy copies of the Water Services Association of Australia (WSAA) National Codes from the WSAA website.

Water Netserv Plan

A Water Netserv Plan provides information about a water and sewerage network and its services.

A Netserv plan is required under the South East Queensland Water (Distribution and Retail Restructuring) Act 2009.

Our Water Netserv Plan aims to:

  • make sure water and sewerage services are safe, reliable and secure
  • provide strategic planning of water operations
  • plan for water and sewerage infrastructure for the next 20 years
  • combine water and sewerage service planning with land and infrastructure planning
  • manage our water and sewerage services in an ecological and sustainable way.

To learn more please download the Logan City Council Water Netserv Plan Part A 2017–2021 (PDF 8921 KB)

Water outlook for south east Queensland

Every year Seqwater release the Water outlook for south east Queensland. It provides information about:

  • water supply levels in dams
  • water consumption
  • the weather forecast for the summer months.

To learn more, please visit the Seqwater website.

Drinking Water Quality Performance Summaries

Under the Public Health Regulations 2005 and the Australian drinking water guidelines, we monitor water quality in our National Association of Testing Authorities accredited laboratory. This makes sure we provide safe, high quality water.

For our latest reports please download:

Drinking Water Quality Management Plan

We supply drinking water under a Drinking Water Quality Management Plan (DWQMP). This plan is approved by the water supply regulator to meet the requirements of the Water Supply (Safety and Reliability) Act 2008. This approval is our licence to supply safe drinking water to the community.

The DWQMP applies to all Logan City Council water distribution networks, from the receiving point of bulk treated water (from SEQWater) to customers water meters. The plan makes sure that customers receive safe consistent and reliable drinking water to their taps.

The DWQMP makes sure that we meet our responsibilities under the Public Health Regulation 2005.

For more information please download:

Water and Energy Ombudsman Queensland

We value feedback from our customers. We use your feedback to improve our service. If you are unhappy with our service you can make an Administrative Action Complaint. If you are unhappy with the outcome of your Administrative Action Complaint you can refer the matter to the Energy and Water Ombudsman Queensland.