Important - please read the following information before completing this form

  • Please DO NOT submit this form if you have already disputed or submitted an investigation through your financial institution.
  • Only the payer who made the payment/s can complete this form to apply for a refund or transfer of payment to another rates account.
  • The payer MUST provide sufficient non editable proof of payment in the form of a bank statement, or the original receipt if the payment has been made at Australia Post or over the counter..
  • Proof of payment needs to clearly show:
    • Which bank account and associated account name that the payment came out of
    • A bank receipt/statement including the unique payment reference number where the payment was made towards
    • The amounts paid which equals the total value of the refund amount requested
    • The date and time that payments were made by the payer.
  • If the payer requesting the refund or transfer of payment does not wish to supply the required proof of payment mentioned above, then please DO NOT complete this form. Instead contact your financial institution to dispute and reverse the incorrect payment/s made to the rates account.
  • A remittance advice, PEXA statement, a pending transaction summary or any other internal documents supplied are NOT sufficient proof of payment. If Council deems that the proof provided is not sufficient, we will contact the payer requesting the refund to provide additional information.
  • Payments made close to a property settlement in addition to the sufficient proof of payment will also need written confirmation from both the seller and purchaser’s solicitor to make sure rate adjustments were not made in the property settlement.
  • If you are a representative of a company that owns the property, please attach evidence of your position/relationship to company and written advice from the owner/director with authority to act on their behalf.
  • Approved refunds processed by council can only be deposited into a bank account, it cannot be returned to a credit card.
  • Overpayments made to an individual rate account that are not refunded or transferred will be applied as a credit balance towards your next quarterly rates notice to be issued.
  • Each property address issued with a rates notice has a unique payment reference number. Please ensure that you check the payment reference details that you may have set up electronically to reflect accurate details for future payments.
  • Where payments are transferred to another Logan City Council property rates account and payment evidence provided shows that you made it before the due date, the prompt payment discount and/or interest will be reviewed and considered at the same time of this request. You do not need to submit a separate request.
  • Council will aim to review your request within approximately 10 business days however please note during busy periods this may extend further and we thank you for your patience.

Payer details

Refund or transfer of payment request details

Select the reason for your refund or transfer of payment request?
Request options (Required)

Evidence

I have attached the following evidence
Please upload your evidence (Required)

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