Payment options for rates
You can pay your rates online using Visa or MasterCard.
From 1 October 2022, a merchant surcharge fee of 0.34% will apply to all online credit card payments.
To set up a direct debit for your rates account you can:
- complete our online form.
- download, print and sign the direct debit application form (PDF 206 KB) and return it back to us by email, in person or mail.
Please make sure we receive your completed application at least 5 to 7 working days before the nominated commencement date.
Direct debit payments are processed on Thursdays:
- weekly payments are debited every Thursday
- fortnightly payments are debited every second Thursday
- monthly payments are debited on the third Thursday of the month.
If the Thursday is a public holiday, the payments will be processed the next working day.
To defer, cancel or adjust the amount of a direct debit, you must let us know in writing at least 5 working days before the next debit date.
To update the account details on a current direct debit, you need to fill in a new application form per property. You must return the form to us at least 5 working days before the next debit date.
Direct debit is not available for credit card accounts or accounts outside of Australia.
Direct debit does not set up a payment arrangement for any arrears. Please call us on 07 3412 5230 to discuss arrears payment options.
To use BPay, log into your internet banking to make payment from your cheque or savings account.
Please use the biller code and reference number in the BPay box on your rate notice.
You can register for BPay View to receive your rate notice through your internet banking.
To register, log into your internet baking. You will need your rate notice with you. Please call your bank if you need help setting up BPay View.
Pay by app
Scan and pay with Australia Post's mobile app.
Pay by phone
You can pay by phone using your credit card. Call 1300 276 468 and follow the prompts. Use the reference number at the bottom of the rate notice (in the Pay by Phone box). Visa and MasterCard are accepted.
Calls are charged at the cost of a local call, and mobiles are extra.
From 1 October 2022, a merchant surcharge fee of 0.34% will apply to all phone credit card payments.
You can pay your rates at any of our Customer Service Centres or at Australia Post. Please have a copy of your rate notice with you.
Australia Post have waived their fees for rates payments, effective from 15 April 2020.
To pay by mail, please make your cheque or money order (or bank draft if overseas) payable to Logan City Council and post it with the property address and the rate assessment number.
Difficulties paying rates
We understand that our city is facing unprecedented times and that our community may be experiencing financial challenges. If you need help with the payment of your rates and other charges, please fill in ourFinancial Hardship online form.
If you have an existing payment plan in place, no further action is required from you and your payment plan will continue as normal. You do not need to complete this form.