Make a complaint (Administrative Action Complaint)
Use this process if you are not satisfied with our service, a decision and/or a Council employee’s conduct.
We value feedback from our customers. We use your feedback to improve our delivery of products and services. If you are unhappy with something we have done, you can make an administrative action complaint.
The Local Government Act 2009 defines an administrative action complaint as a complaint made by an affected person about an administrative action of Council. An affected person is someone directly affected by an administrative action of Council.
An administrative action of Council includes:
a decision or failure to make a decision, including a failure to provide a written statement for the reasons of a decision
Your complaint will be reviewed and investigated by the manager of the area the complaint relates to or by a director.
What if I’m not happy about the response given to my administrative action complaint?
If you are unhappy with the response we give, you can request an internal review. To request an internal review, you should put your complaint in writing and state why the decision was wrong or how the assessment, investigation or decision was deficient. You can use provide this information by: