Replace missing, stolen or damaged bins

Missing or stolen bins

To have your missing bin replaced, you can:

  • report it online
  • call us on 07 3412 3412

We will leave a replacement bin on your kerbside in 1 to 3 business days.

Damaged bins

To have your damaged bin repaired or replaced, you can:

  • report it online
  • call us on 07 3412 3412

After you have lodged a request, please put your bin out of the kerb. Please note the contractor will not go onto your property to repair or replace your bin.

If you live in a unit complex or have a support service, place your bin where it would normally get emptied. 

If your bin is no more than half-full, it will be replaced within 1 to 3 working days.

Your bin must be less than half-full to be repaired. If your bin is already more than half-full, you can either:

  • remove some of the rubbish from the bin until the repair is completed, or
  • report the bin for repair after your scheduled collection day.