Accessibility statement

We have made a commitment to make our information and services available to everyone, regardless of disability or technology.

This is a requirement under the Disability Discrimination Act 1992.  The Act states “Australian Government agencies are required to ensure that information and services are provided in a non-discriminatory accessible manner”.

About our level of accessibility compliance

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Logan City Council partially conforms with WCAG 2.1 level AA with our aim of being fully compliant to AA by March 2020.

Assessment approach

We will be assessed by external evaluation

Principles to support accessibility

To achieve accessibility, we have followed the following principles:

Accessible content:

  • Wherever possible, we have tried to explain Council services and processes in clear language so it is easy to follow.
  • Content is displayed in a way that makes it easy to read and scan.
  • We have converted most non-accessible documents to page content, or created an accessible version of the PDF if possible.
  • All pages have an icon near the top to the right for a program called ReadSpeaker. If you click on the icon, a voice will read out the page content.
  • All pages have an icon near the top to the left for Google Translate to allow you to read the information in your natural language.

Accessible technology:

It is compatible with software and systems used by people with disabilities (known as assistive technologies), including:

  • Screen readers
  • Screen magnifiers
  • Voice recognition
  • Standard accessibility features in mobile devices.

Limitations and alternatives

Despite our best efforts, there are some limitations. Sometimes larger documents - like the planning scheme, strategy documents and reports and archived documents – have scanned pages, graphs or images that cannot be converted to accessible text. We have tried to limit the number of these documents.

Some third-party systems that we link to from our website may have different levels of accessibility that are out of our control.

How to get help if you can’t access information

We welcome your feedback on the accessibility of our website. If any of our systems or information is not accessible to you, please let us know by reporting an issue online or by contacting us.

We will continue to check the accessibility of our website and its content through annual audits and ongoing quality assurance and testing.

This accessibility statement was released in November 2019.