Missed waste collection

Picture of waste and recycling bin out on kerb

Our waste contractor has until 6.00pm each day to finish emptying bins.

If the contractor missed your bin we can investigate it and arrange for a truck to return and empty it at no cost.

You will need to pay a fee if your bin:

  • was not on the footpath by 6.00am on collection day
  • was overfull (the lid must be down flat so the contents doesn't spill)
  • was overweight (the truck can only lift 70kg)
  • had contaminated or prohibited items including:
    • building materials
    • soil or rocks
    • oil or paint
    • large batteries
    • gas bottles
    • chemicals or pesticides
    • tree stumps
    • general or garden waste in the recycling bin.

You will need to remove these items from the bin before the truck returns.

The cost is $25.40 per bin.

Waste collection trucks have GPS and cameras fitted and the drivers use these to record why a bin was not emptied.

Rubbish placed on top of or next to the bin will not be collected.

To let us know your bin was not emptied please call us on 07 3412 3412.