Payment options

Online

You can pay your rates online using Visa or MasterCard.

Direct debit

To set up a direct debit, please fill in the online direct debit form or download the direct debit application form (PDF 206 KB) and return it to us.

Please make sure we receive your application at least seven days before the due date.

Direct debit payments are processed on Thursdays:

  • weekly payments are debited every Thursday
  • fortnightly payments are debited every second Thursday
  • monthly payments are debited on the third Thursday of the month.

If the Thursday is a public holiday, the payments will be processed the next working day.

To defer, cancel or adjust the amount of a direct debit, you must let us know in writing at least five working days before the next debit date.

To update the account details on a current direct debit, you need to fill in a new application form. You must return the form to us at least five working days before the next debit date.

Direct debit is not available for credit card accounts or accounts outside of Australia.

Direct debit does not set up a payment arrangement for any arrears. Please call us on 07 3412 5230 to discuss arrears payment options.

BPay

To use BPay, log into your internet banking to make payment from your cheque or savings account.

Please use the biller code and reference number in the BPay box on your rates notice.

Credit card is no longer an option for BPay.

BPay View

You can register for BPay View to receive your rates notice through your internet banking.

To register, log into your internet baking. You will need your rates notice with you. Please call your bank if you need help setting up BPay View.

Pay by app

Scan and pay with Australia Post's mobile app.

Pay by phone

You can pay by phone using your credit card. Call 1300 276 468 and follow the prompts. Use the reference number at the bottom of the rates notice (in the Pay by Phone box). Visa and MasterCard are accepted.

Calls are charged at the cost of a local call, and mobiles are extra.

In person

You can pay your rates at any of our Customer Service Centres or at Australia Post. Please have a copy of your rates notice with you.

There is a transaction fee for payments made at Australia Post – the transaction fee is currently $1.92. This fee is charged and collected by Australia Post, not Council.

By mail

To pay by mail, please make your cheque or money order (or bank draft if overseas) payable to Logan City Council and post it with the property address and the Rates Assessment Number.

Difficulties paying rates

If you are unable to pay your rates at any time, please call us 07 3412 5230 to discuss payment options.

If you do not pay your rates, we will take the necessary action to gain settlement of the outstanding amount. This may involve legal action or the sale of the property.

If you receive a notice from us about overdue rates, please discuss it with your recoveries officer or ask to be put through to our recoveries team to discuss a suitable payment plan or other options for the settlement of your account.