Logan Listens: Residents' Survey

We value feedback from our residents. It is important to know what you think about our services.

Every second year, we carry out a survey to gather information from residents about our services and facilities. This helps us plan for the needs of our growing community.

2022 Logan Listens: Residents' Survey

The 2022 Logan Listens: Residents' Survey is now closed.

This year the survey was conducted in 2 parts:

  • one part focused on our customer experience
  • one part focused on our services and facilities.

The survey results will help us understand your views on the importance of:

  • the services delivered by Council
  • your satisfaction in how those services are delivered.

It will also help us understand our future priorities and improvement opportunities.

Feedback from the 2022 survey is now being analysed.

We will make the survey results available on this page once the process is finalised.

2020 survey results

Sixty-nine percent of participants were satisfied with Council’s overall service delivery over the past 12 months, with Council achieving a higher-than-average overall rating of 3.82 out of 5.

Sixty-three per cent of participants were satisfied with Council’s response to the COVID-19 pandemic, while just 7 per cent were dissatisfied.

Twelve out of 19 lifestyle service areas, including libraries and sporting grounds, recorded very high satisfaction ratings.

Seventy-seven percent of participants were highly satisfied with Council’s customer experience, with Council achieving an average overall score of 4.07 out of 5.

2020 results showed that we outperformed other comparable councils in a number of service areas, including:

  • Libraries
  • Sporting grounds and facilities
  • Playgrounds
  • Animal Management
  • General waste collection
  • Bike Routes
  • Traffic management on local roads
  • Footpaths and shared paths
  • Promoting the City
  • Supporting local business
  • Council’s sewerage services
  • Council’s water supply

You can download the 2020 Report: Logan Listens residents' survey 2020 (PDF 2.52 MB).