Logan Listens: Residents Survey

We value feedback from our residents. It is important to know what you think about our services.

Every second year, we carry out a survey to gather information from residents about our services and facilities. This helps us plan for the needs of our growing community.

The survey helps us measure our performance in providing services and facilities to you.

2020 Logan Listens: Residents' Survey

The 2020 telephone survey had two parts:

  • one part focussed on our services and facilities, and
  • one part focussed on our customer service.

For each survey, researchers contacted 800 residents who were chosen at random. The 2020 survey sample included 70% urban and 30% rural residents over the age of 18 who have lived in Logan for 6 months or longer.

2020 Survey Results

Sixty-nine percent of participants were satisfied with Council’s overall service delivery over the past 12 months, with Council achieving a higher-than-average overall rating of 3.82 out of 5.

Sixty-three per cent of participants were satisfied with Council’s response to the COVID-19 pandemic, while just 7 per cent were dissatisfied.

Twelve out of 19 lifestyle service areas, including libraries and sporting grounds, recorded very high satisfaction ratings.

Seventy-seven percent of participants were highly satisfied with Council’s customer experience, with Council achieving an average overall score of 4.07 out of 5.

2020 results showed that we outperformed other comparable councils in a number of service areas, including:

  • Libraries
  • Sporting grounds and facilities
  • Playgrounds
  • Animal Management
  • General waste collection
  • Bike Routes
  • Traffic management on local roads
  • Footpaths and shared paths
  • Promoting the City
  • Supporting local business
  • Council’s sewerage services
  • Council’s water supply

You can view the Logan Listens Residents Survey 2020 on our City Governance Committee Agenda (page 7).