The Council Cabs service can take you and your carer (you will need a Carer Card for a carer to be eligible for free transport) from home to your nearest major shopping centre and back.
The cost is only $2 per person each way.
We subsidise the program and TransitCare - Community Flyer provide the service.
The service is available in most Logan suburbs. It operates on Tuesdays, Wednesdays and Thursdays, depending on your location. Some suburbs will have a choice of centres on different days, depending on what shopping centres are close by.
To be eligible, you must be an aged 65 years or over. Your driver may ask to see evidence of your age.
To use the Council Cabs service:
call TransitCare on 1300 153 636 by 11.00am the day before you wish to use the service and ask to book a Logan Council Cab
a Community Flyer will pick you up from your home at about 10.00am on your service day and take you to the nearest shopping centre
you will have plenty of time to shop, have a haircut, enjoy morning tea and run errands
a taxi will collect you at around 1.30pm and take you home.
You are welcome to carry 3 bags home in the vehicle.
To find out if Council Cabs are available where you live see Serviced Areas.
Frequently asked questions
How do I change the day I get paid my pension so it is the same day as my Council Cabs shopping centre trip?
Centrelink can help arrange for your pension to be paid on whichever day you prefer. For more information, please call Centrelink on 13 23 00.
How will I pay the $2 contribution?
TransitCare drivers do not carry cash to provide change and payment options are available when you register as a passenger for the service. The call centre operator will give you more information.
Do I have to go to the shopping centre listed in the timetable?
Yes. Most suburbs are allocated the service for one day each week, to go to one shopping centre. Some suburbs have a choice of more than one shopping centre. Please find your suburb in the table above to see which shopping centre you can go to.
How far in advance can I book my Logan Council Cab?
You can book your Council Cab as far ahead as you wish. The latest you can call is 11.00am on the day before you want to use the service.
Can I have an on-going booking?
Yes. When booking your Council Cab, let the operator know that you would like to make it a regular weekly or fortnightly booking. If you make a regular booking, you won’t need to ring each week to re-book. If you want to cancel the service for one week or more, make sure you let TransitCare know.
Where will the Council Cab pick me up from for the return journey?
Your taxi will pick you up from the same location at the shopping centre where it dropped you off. Just return to this location before 1.30pm for the return journey. If you miss the pickup, please call TransitCare on 1300 153 636.
What number should I call if I want to cancel my booking?
Please call TransitCare on 1300 153 636 to cancel or make any changes to your booking.
What is Logan City Council's role in all this?
We have a service contract with TransitCare - Community Flyer. We pay the difference between the normal cab fare and the $2 paid by you.
What if I am unhappy about the Logan Council Cabs? Who can I complain to?
If it's a complaint that you think TransitCare can help you with, please call them on 1300 153 636. If it's a more serious concern and you think we should become involved, please call us on 07 3412 3412.
Can I still use Council Cabs if I am already a client with another transport service provider?
Yes. As long as you are aged 65 years or over, you are eligible for the Council Cabs Service to your designated shopping centre. You can also still use any other transport service provider(s) for other trips such as going to medical appointments, social activities and so on.
Do I have to choose TransitCare as my transport service provider to be able to use the Council Cabs Service?
No. You do not have to choose TransitCare as your transport service provider for all trips. The only criteria for using the Council Cabs Service is that you are aged 65 years or over. However, you will only be able to use TransitCare to go to the shops once per week. To go to the shops more than once per week, you can use any other transport service or public transport. Some areas of Logan may also be serviced by Translink’s Demand Responsive Transport. For more information, please visit Translinks website.