Vax App frequently asked questions

How do I register?

Follow the Vax App or scan the QR code. 

To register, enter your email and set a password.  You will receive an email from VaxApp to verify your account.

The View Availability calendar will display.  Search by date or venue for available times. 

QR Code that goes to the Vax App to book an appointment for vaccination at community clinics

How do I create a profile?

By creating a profile, you will be able to manage your account and personal information.  Fill out the relevant fields, including any medical conditions. This helps us assess your eligibility to be vaccinated.

Can I add my dependents?

Once you have created your profile as the adult, you can add your dependents. This helps you to manage their bookings.

What if I forget my password?

Select “Forgot Password” and enter your email and select new password. VaxApp will send a verification code to your email. Use the verification code and follow the prompts to set a new password.

Is my personal information safe?

Your personal information is used to record your vaccination on the Australian Immunisation Register. This is a mandatory legal requirement. VaxApp keeps all your information safe and secure and is only accessed by authorised Logan City Council and VaxApp staff to deliver vaccination services including managing the data.

How do I make a booking?

Log into VaxApp with your email and password. You can select an appointment by clinic location, date and time.

Will I receive a reminder about my booking?

A booking confirmation email will be sent to you instantly. A reminder email will be sent prior to your appointment and includes a digital pre-immunisation checklist to complete on the day of your appointment.

Can I change my booking?

You can log in to VaxApp at any time to change or cancel your appointment.

What if I miss my appointment?

VaxApp will send you a reminder to re-book your appointment.

Can I book an appointment for myself and / or my dependents?

You can book an appointment for you and/or any linked dependents at the same time. You will be given sequential appointment times.

What if I don’t know what vaccination to book for?

You can contact our friendly staff on 07 3412 3412 and we will assist you.

What if I am booking for a PAID vaccination?

You have two options to pay. Pay Online requires you to pay by credit card and incurs transactions fees. Pay at Appointment will be processed by our clinic staff when you arrive – you can pay by cash or Eftpos.

What if I miss my appointment and have Paid Online?

If you miss your appointment, VaxApp will send you an email reminder to rebook. If you cannot re-book or prefer to cancel this will result in a refund of the vaccination fee, less the transactions fees.

What if I need help?

Please contact our friendly staff on 07 3412 3412 or email