Ratepayers with a bin service receive four waste vouchers each year. You can use the vouchers to dispose of general, construction and demolition waste for free.
Waste vouchers are sent each year in your July rates notice. If you receive your notice by email or BPAY View we will post your vouchers to you.
Vouchers are not available to ratepayers of commercial properties. See the back of the vouchers for the terms and conditions of use.
We cannot replace vouchers that have been lost, accidentally thrown out or stolen.
If you did not receive vouchers in your July rates notice you can either:
We can only send vouchers to the property owner.
Contact your real estate or property owner to ask for vouchers if you are a tenant. Tenants in a Department of Housing property will need to call the Department of Housing.
If you have recently bought a property we can send waste vouchers to you when the property title is in your name. This can take six to eight weeks from the settlement date.
To request your vouchers you can either:
If you have just finished building your property we can send you waste vouchers after you order wheelie bins.
Property managers can ask for vouchers for residents in non-strata titled, domestic multi-unit properties.
To order vouchers call us on 07 3412 3412 or email firstname.lastname@example.org.