Missed bin collection

Picture of waste and recycling bin out on kerb

Bins can be emptied any time between 6.00am and 6.00pm on your collection day.

Your bin may have been missed if it:

  • was not on the footpath by 6.00am on collection day
  • was not presented on the correct collection day
  • was overfull (the lid must be down flat so the contents doesn't spill)
  • was overweight (check the lid of your bin for the bin’s weight limit)
  • had contaminated or prohibited items including:
    • building materials
    • soil or rocks
    • oil or paint
    • large batteries
    • gas bottles
    • chemicals or pesticides
    • tree stumps
    • general or garden waste in the recycling bin
    • general waste in the green waste bin.

You will need to remove contaminated or prohibited items from the bin before the truck returns.

Waste collection trucks have GPS and cameras fitted and the drivers use these to record why a bin was not emptied.

Rubbish placed on top of or next to the bin will not be collected.

If your bin was not emptied on your collection day, you can lodge a missed bin collection request online, or call us on 07 3412 3412.

Please put your bin out for emptying as soon as possible, and leave it out until it is empty.