About Logan Water
We are committed to managing the city’s drinking water systems to provide safe, high quality water services that ensure the protection of public health and the environment. For more information, please download our Drinking Water Quality Policy Statement (PDF 6.61 MB)
Water and wastewater (sewerage) services
We are responsible for providing these water and wastewater (sewerage) services to consumers in Logan:
- drinking water supply
- wastewater (sewerage) collection and treatment
- trade waste management.
The South East Queensland Customer Water and Wastewater Code requires us to meet water and wastewater service standards. For more information, please download our Water and Wastewater Services Customer Commitment Statement 2018 (PDF 275 KB).
Delivery of water and wastewater (sewerage) services
We work closely with other water service providers and the state government to supply water and wastewater (sewerage) services to the community.
We recognise the need for sustainable environmental outcomes and are committed to protecting our natural environment.
We understand the need to adopt strong environmental management practices. We are committed to continually improving our environmental performance. For more information please download our Water and Wastewater Services Environmental Policy Statement (PDF 6652 KB).
As a Water Service Provider we are required under section 575A of the Water Supply (Safety and Reliability) Act 2008 to publish our performance against Queensland Government performance indicators.
The key performance indicators are designed to monitor and benchmark performance on these common industry metrics:
- water supply security
- service delivery
- financial stability
- infrastructure investment and maintenance
- demand management
- customer service and affordability.
To view the reports, please download:
- Logan City Council QG performance report 2019-2020 (PDF 1060 KB)
- Logan City Council QG performance report 2018–2019 (PDF 107 KB)
- Logan City Council QG performance report 2016–2017 (PDF 21 KB)
- Logan City Council QG performance report 2015–2016 (PDF 85 KB)
- Logan City Council QG performance report 2014–2015 (PDF 55 KB)
South East Queensland Water Supply and Sewerage Design and Construction Code
You can download the South East Queensland (SEQ) code for free from the SEQ code website.
You can buy copies of the Water Services Association of Australia (WSAA) National Codes from the WSAA website.
Water Netserv Plan
A Water Netserv Plan provides information about a water and wastewater (sewerage) network and its services.
A Netserv plan is required under the South East Queensland Water (Distribution and Retail Restructuring) Act 2009.
Our Water Netserv Plan aims to:
- make sure water and wastewater (sewerage) services are safe, reliable and secure
- provide strategic planning of water operations
- plan for water and wastewater (sewerage) infrastructure for the next 20 years
- combine water and wastewater (sewerage) service planning with land and infrastructure planning
- manage our water and wastewater (sewerage) services in an ecological and sustainable way.
To learn more please download the Logan City Council Water Netserv Plan Part A 2017–2021 (PDF 8921 KB)
Drinking Water Quality Performance Summaries
Under the Public Health Regulations 2005 and the Australian drinking water guidelines, we monitor water quality in our National Association of Testing Authorities accredited laboratory. This makes sure we provide safe, high quality water.
For our latest reports please download:
- Drinking water quality summary 2018 to 2019 (PDF 3 MB)
- Drinking water quality summary 2017 to 2018 (PDF 257 KB)
- Drinking water quality summary 2016 to 2017 (PDF 3 MB)
Drinking Water Quality Management Plan
We supply drinking water under a Drinking Water Quality Management Plan (DWQMP). This plan is approved by the water supply regulator to meet the requirements of the Water Supply (Safety and Reliability) Act 2008. This approval is our licence to supply safe drinking water to the community.
The DWQMP applies to all Logan City Council water distribution networks, from the receiving point of bulk treated water (from SEQWater) to customers water meters. The plan makes sure that customers receive safe consistent and reliable drinking water to their taps.
The DWQMP makes sure that we meet our responsibilities under the Public Health Regulation 2005.
For more information please download:
- Drinking water quality management plan annual report 2019/20 (PDF 4 MB)
- Drinking water quality management plan annual report 2018/19 (PDF 2.76 MB)
- Drinking water quality management plan annual report 2017/18 (PDF 3.89 MB)
- Drinking water quality management plan annual report 2016/17 (PDF 1.62 MB)
- Drinking water quality management plan annual report 2015/16 (PDF 1.23 MB)
- Drinking water quality management plan annual report 2014/15 (PDF 664 KB)
- Drinking water quality management plan annual report 2013/14 (PDF 679 KB)
- Drinking water quality management plan annual report 2012/13 (PDF 941 KB).
Water and Energy Ombudsman Queensland
We value feedback from our customers. We use your feedback to improve our service. If you are unhappy with our service you can make an Administrative Action Complaint. If you are unhappy with the outcome of your Administrative Action Complaint you can refer the matter to the Energy and Water Ombudsman Queensland.
Water outlook for South East Queensland
Every year Seqwater release the Water outlook for South East Queensland. It provides information about:
- water supply levels in dams
- water consumption
- the weather forecast for the summer months.
To learn more, please visit the Seqwater website.
History of water reform in Logan
|1979||Logan City Council formed. The first budget allocated almost $5 million to water and wastewater (sewerage).|
|From 1979||Logan City Council developed water and wastewater (sewerage) infrastructure across the city. This included seven stages of the Loganholme Water Pollution Control Centre.|
|1998||Logan City Enterprises (including Logan Water) established under National Competition Policy reform.|
|2000s||South East Queensland experienced severe drought conditions. The state government introduced drought-proofing projects, including a new dam, water desalination plant and major pipelines.|
|2007||The state government announced South East Queensland water reform, which separated water and wastewater (sewerage) assets and services into new entities. Some were owned by the state government and some by councils.|
|2008||State government set a bulk (wholesale) water price path for next 10 years. They outlined an increase in costs that councils would need to absorb when selling water to customers.|
|2010||Allconnex Water began operations in Logan, Redland and Gold Coast, under state government legislation.|
|April 2011||In response to much political unrest in the Gold Coast, Premier Anna Bligh announced that councils could choose to take control of their water supply.|
|July 2011||Gold Coast City Council left Allconnex Water.|
|August 2011||Redland City Council left Allconnex Water. Logan City Council took control of water and sewage in Logan, with costs paid by Gold Coast City Council.|
|March 2012||Council adopted the structure for the Logan Water branch.|
|June 2012||Allconnex Water disestablished.|
|July 2012||Logan Water business re-established within Council’s Road and Water Infrastructure Stream|