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About Logan Water

We are committed to managing the city’s drinking water systems to provide safe, high quality water services that ensure the protection of public health and the environment. For more information, please download our Drinking Water Quality Policy Statement (PDF 6.61 MB)

Water and wastewater (sewerage) services

We are responsible for providing these water and wastewater services to consumers in Logan:

drinking water supply
wastewater collection and treatment
trade waste management.

The South East Queensland Customer Water and Wastewater Code requires us to meet water and wastewater service standards. For more information, please download our Water and Wastewater Services Customer Commitment Statement 2018 (PDF 275 KB).

Delivery of water and wastewater (sewerage) services

We work closely with other water service providers and the state government to supply water and wastewater services to the community.

Delivery of water and wastewater services diagram (PDF 706 KB).

Environmental performance

We recognise the need for sustainable environmental outcomes and are committed to protecting our natural environment.

We understand the need to adopt strong environmental management practices. We are committed to continually improving our environmental performance. For more information please download our Water and Wastewater Services Environmental Policy Statement (PDF 6.5 MB).

Logan City Council Queensland Government Performance Reports

As a Water Service Provider we are required under section 575A of the Water Supply (Safety and Reliability) Act 2008 to publish our performance against Queensland Government performance indicators.

The key performance indicators are designed to monitor and benchmark performance on these common industry metrics:

water supply security
service delivery
financial stability
infrastructure investment and maintenance
demand management
customer service and affordability.

To view the reports, please download:

South East Queensland Water Supply and Sewerage Design and Construction Code

You can download the South East Queensland (SEQ) code for free from the SEQ code website.

You can buy copies of the Water Services Association of Australia (WSAA) National Codes from the WSAA website.

Water Netserv Plan

A Water Netserv Plan provides information about a water and wastewater network and its services.

A Netserv plan is required under the South East Queensland Water (Distribution and Retail Restructuring) Act 2009.

Our Water Netserv Plan aims to:

make sure water and wastewater services are safe, reliable and secure
provide strategic planning of water operations
plan for water and wastewater infrastructure for the next 20 years
combine water and wastewater service planning with land and infrastructure planning
manage our water and wastewater services in an ecological and sustainable way.

To learn more please download the Logan City Council Water Netserv Plan Part A 2017 to 2021 (PDF 8.9 MB)

Drinking Water Service Annual Report

We supply drinking water under a Drinking Water Quality Management Plan (DWQMP). The Plan is approved by the Queensland Water Supply Regulator to meet the requirements of the Water Supply (Safety and Reliability) Act 2008. This approval is required before we can supply safe drinking water to the community.

The DWQMP applies to all Logan City Council water distribution networks, from the receiving point of bulk treated water (from Seqwater) to customers’ water meters. The Plan makes sure that customers receive safe consistent and reliable drinking water to their taps.

The DWQMP ensures that we meet our responsibilities under the Water Supply (Safety and Reliability) Act 2008 and Public Health Regulation 2018.

Our Drinking Water Service Annual Report, formerly known as the Drinking Water Quality Management Plan Annual Report, shows how we manage the quality of our drinking water. It also explains how we have been working to carry out the actions detailed in our DWQMP.

For more information please download:

Water for South East Queensland Annual Report

The purpose of the Water for South East Queensland Annual Report 2020 (PDF 13.4 MB) is to show how SEQ Water Service Providers are working together to provide better value outcomes for the SEQ community.

This report is a collaborative effort by:

Seqwater
Logan City Council
City of Gold Coast
Unity Water
Urban Utilities
Redland City Council.

It summarises the SEQ Water Service Providers’ efforts and projects for 2020, and how we are progressing these initiatives in the industry to achieve our vision and strategic directions.

Water and Energy Ombudsman Queensland

We value feedback from our customers. We use your feedback to improve our service. If you are unhappy with our service you can make an Administrative Action Complaint. If you are unhappy with the outcome of your Administrative Action Complaint you can refer the matter to the Energy and Water Ombudsman Queensland.

The SEQ Water Service Provider Partners work together to provide essential water and sewerage services now and into the future.

Water outlook for South East Queensland

Every year Seqwater release the Water outlook for South East Queensland. It provides information about:

water supply levels in dams
water consumption
the weather forecast for the summer months.

To learn more, please visit the Seqwater website.

History of water reform in Logan

Year	Reform
1979	Logan City Council formed. The first budget allocated almost $5 million to water and wastewater.
From 1979	Logan City Council developed water and wastewater infrastructure across the city. This included seven stages of the Loganholme Water Pollution Control Centre.
1998	Logan City Enterprises, including Logan Water, established under National Competition Policy reform.
2000s	South East Queensland experienced severe drought conditions. The state government introduced drought-proofing projects, including a new dam, water desalination plant and major pipelines.
2007	The state government announced South East Queensland water reform, which separated water and wastewater assets and services into new entities. Some were owned by the state government and some by councils.
2008	State government set a bulk wholesale water price path for next 10 years. They outlined an increase in costs that councils would need to absorb when selling water to customers.
2010	Allconnex Water began operations in Logan, Redland and Gold Coast, under state government legislation.
April 2011	In response to much political unrest in the Gold Coast, Premier Anna Bligh announced that councils could choose to take control of their water supply.
July 2011	Gold Coast City Council left Allconnex Water.
August 2011	Redland City Council left Allconnex Water. Logan City Council took control of water and sewage in Logan, with costs paid by Gold Coast City Council.
March 2012	Council adopted the structure for the Logan Water branch.
June 2012	Allconnex Water disestablished.
July 2012	Logan Water business re-established within Council’s Road and Water Infrastructure Stream

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