Trade waste

Trade waste is liquid waste generated from businesses such as restaurants, hair salons, shopping centres, trade premises or manufacturing premises.

Trade waste management

We manage trade waste to:

  • protect and preserve the health and safety of workers and the public
  • protect the environment
  • protect wastewater infrastructure
  • protect wastewater treatment processes
  • re-use treated effluent and biosolids.

Trade waste approval

We issue a trade waste approval to property owners if a business or premises is likely to generate trade waste.

Property owners and trade waste generators must meet the conditions, standards and requirements detailed in the following documents:

Trade waste charges

We apply trade waste charges to recover costs associated with managing the trade waste service.

Trade waste charges will be billed to the property owner in their rates notice. Property owners wishing to recover trade waste charges from their tenants will need to set up billing arrangement with their tenants.

For more information about trade waste charges, please download the following documents:

Cleaner trade waste production

We encourage businesses to manage their daily operations to use fewer raw materials, reduce their trade waste and produce cleaner trade waste.

Cleaner production helps organisations:

  • improve control over their business
  • reduce monitoring costs
  • reduce or stop wasting raw material
  • reduce water and energy consumption
  • reduce liquid and solid waste disposal costs
  • follow environmental legislation.

To learn more, please download the following fact sheets:

Frequently asked questions (FAQs)

How will a property owner know how much to recover from tenants?

For properties with more than one trade waste connection, we provide two summaries:

  1. base charges summary, which details the quarterly base charges payable for each connection on a property for the financial year. It will include the business name of the last known occupant. We will send the base charges summary at the start of each financial year. It will be updated during the year if there are changes, such as new connections or disconnections
  2. volumetric charges summary, which details the volumetric charges for the previous quarter payable for each connection located on a property. It will include the business name of the last known occupant. We issue this at the end of each quarter.

Due to our privacy policy, we cannot discuss any financial information with tenants. If you are a tenant and you contact us, we will ask you to contact your property owner/representative) about any financial matters. We recommend that property owners discuss the billing arrangements with their tenants.

We can provide tenants with details about the volume of trade waste discharged from their premises and the analysis of any samples taken from pre-treatment devices.

Is GST payable on trade waste charges?

Any general, separate or special rates and charges included in the rates notice are excluded from GST by the determination of the Commonwealth Treasurer per Division 81 and Division 38-I of the A New Tax System (Goods and Services Tax) Act 1999.

GST is generally payable by tenants on trade waste charges issued by property owners. Tenants can generally recover GST via input tax credits claimed on their business activity statements. We strongly recommend that property owners and tenants get their own financial advice about GST matters.

What are pre-treatment devices?

Pre-treatment devices help to remove pollution from waste before it enters the sewerage network. They include:

  • grease arrestors
  • silt arrestors
  • oil arrestors
  • coalescing plate separators
  • vertical gravity separators
  • holding tanks
  • dilution tanks
  • soak tanks
  • acid neutralisers
  • onsite treatment plants.

Pre-treatment devices need to be serviced regularly. We will decide on how often you need to service a pre-treatment device based on:

  • the size of the device
  • how much trade waste is released to the device
  • the pollutants in the trade waste.

When we send a trade waste approval to you, we will let you know how often you need to service your devices.

Based on inspections, audits and monitoring, we may decide to change how often your device needs to be serviced. If there is a change, we will send an updated trade waste approval to you.

How is pre-treatment device servicing monitored?

We monitor how often a device is serviced using a system called WasteID.

WasteID is an electronic waste tracking system developed by Amtac Professional Services Pty Ltd. It lets us:

  • monitor pre-treatment device servicing
  • see how much waste is collected from each device
  • make sure all trade waste is disposed of at an approved treatment facility.

For more information, please visit the Amtac website.

Can property owners access WasteID?

Property owners (or representatives) can register to gain access to the WasteID system at no cost. Once registered, you will be able to:

  • view information about the devices on your property
  • review the service history, including dates and times
  • see that the service has been done by your contracted transporter
  • receive automatic notifications when services have been done
  • view upcoming services
  • track all properties in your portfolio that use WasteID.

Tenants will not have access to WasteID.

To register for WasteID, property owners (or their representative) need to email the following information to

  • subject heading – WasteID registration
  • trade waste reference number
  • name of the property owner
  • ABN of the property owner or representative (this is used as a unique identifier in the system)
  • contact person
  • contact person’s phone number.

We will pass on this information to Amtac Professional Services Pty Ltd. They will create an account for the nominated email address and contact representative. When the account is active, you will receive an email letting you know.

Which liquid waste transporters use WasteID?

  • Austrans
  • B&Y Liquid Waste Removal
  • Beaudesert Liquid Waste
  • Cleanaway
  • Environmental Separator Maintenance\
  • Hando’s Tanker Hire
  • J.J. Richards & Sons
  • Lee's Septic Service
  • Master Drain Blasters
  • Pump It Environmental Services
  • Soak Tank Australia
  • Town & Country Pumping Service
  • Veolia
  • Wet Waste

This list may be subject to change.

If your transporter is not on this list, please call us on 07 3412 3412 to let us know.