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Logan City Council City Council

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City of Logan Customer Charter
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  • Living here

    Living here

    • I need to pay my rates
    • I want to report an issue
    • How can I register my pet?
    • My property
      • Budget, fees and charges
      • Building and plumbing
      • Caravans and accommodation
      • Fencing
      • Land and property resumptions
      • New residents
      • Noise and pollution
      • Pets and animals
      • Planning and development
      • Property searches
      • Rates
      • Trees
      • Waste and recycling
      • Water and wastewater (sewage)
      • Mow your grass, be a lawn legend!
    • My community
      • Aboriginal and Torres Strait Islander community
      • Arts, culture and heritage
      • Cemeteries
      • Children and families
      • Community awards
      • Community centres
      • Community safety
      • Community services directory
      • Community support
      • Council resources to help lower the cost of living
      • Council venues for hire
      • Cultural diversity
      • Disaster and emergency
      • Environment and sustainability
      • Fines
      • Graffiti
      • Grants
      • Health and wellness
      • Illegal dumping
      • Immunisation
      • Libraries
      • Local law and policies
      • Overgrown and unsightly premises
      • New residents
      • Parks and community gardens
      • Rapid Response Taskforce
      • Seniors
      • Shopping trolleys
      • Sports and recreation
      • Transport and infrastructure
      • Vehicles and parking
      • Youth support
      • 2032 Games Legacy
      • New city vision
  • Doing business

    Doing business

    • How do I find out about food licensing?
    • I want to connect a water meter
    • Do I need to get my building approved?
    • Building and development
      • Budget, fees and charges
      • Building and plumbing
      • Business support
      • Planning and development
      • Property searches
    • Business and regulations
      • Community leasing
      • Council owned land
      • Licensing
      • Local law and policies
      • Procurement and tenders
      • Rates
      • Reports and publications
      • Waste and recycling
      • Water and wastewater (sewage)
  • Explore Logan

    Explore Logan

    • Find a park near you
    • Visit your local library
    • Find out about Active and Healthy
    • Entertainment in Logan
    • Arts and creativity
      • Arts, culture and heritage
      • Logan Art Gallery
    • Spaces and places
      • Beenleigh Town Square
      • Community centres
      • Community infrastructure planning
      • Community support
      • Sports and recreation
      • Environment
      • Explore Logan
      • Health and wellness
      • Libraries
      • Parks and community gardens
      • Suburbs
      • Waterways
      • Parks, Sports and Community Infrastructure planning
  • About Council

    About Council

    • Find out about a career at Logan
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    • How can I contact my division?
    • About Logan
      • About Logan City
      • Grants
      • Logan: City of Choice
      • International relations
      • Open data
      • Statistics and facts
      • Suburbs
    • Your Council
      • Advocacy
      • Careers
      • Claim for compensation
      • Citizenship ceremonies
      • Committees and meetings
      • Community leasing
      • Council awards
      • Council owned land
      • Customer commitment
      • Divisions
      • Elections
      • Feedback and complaints
      • Human rights
      • Information and privacy
      • Local law and policies
      • Mayor and councillors
      • Our organisation
      • Petitions
      • Procurement and tenders
      • Reports and publications
      • Stand up for Logan
      • Sustainability initiatives
      • Beneficial enterprises
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  7. City of Logan Customer Charter

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Listen:

City of Logan Customer Charter

Contents

  1. Message from our Mayor and CEO
  2. Our Customer Charter
  3. Who are our customers?
  4. About our Customer Charter
  5. Delivering the best experience to you
  6. How you can help us
  7. Service standards
  8. Channel of choice
  9. Providing feedback on our services
  10. Your rights as a customer
  11. Report it
  12. Making a complaint
  13. Disputing a penalty or infringement
  14. Request access to Council information
  15. You are here: Customers' personal information
  16. Councillor information

Customers' personal information

We protect our customers’ privacy when handling personal information in accordance with the Information Privacy Act 2009.

Our Privacy Statement governs how we collect, handle, and disclose your personal information.

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Logan City Council respectfully acknowledges the Traditional Custodians of the lands across the City of Logan. We extend that respect to the Elders, past, present and emerging for they hold the memories, traditions, cultures and hopes of Australia’s First Peoples. Learn more about Aboriginal and Torres Strait Islander community.  

Logan City Council PO Box 3226 Logan Central QLD 4114
Phone:
07 3412 3412
Email:
council@logan.qld.gov.au
Web:
logan.qld.gov.au