High performing organisation - Quarter 1, 2022 / 2023

Project Target Status Commentary
HP7.2.1 - Community engagement framework

Deliver initiatives within Council's Disaster Management's Community Engagement Framework.
Purpose: To promote and enhance community education, resilience and recovery.
June 2023 On Track As at the end of the first quarter, the following was achieved:
  • The bushfire preparedness campaign has been completed. This campaign has been running since mid-July and concluded on 30 Sep 22. Task complete.
  • Concurrent to the bushfire preparedness media campaign the DMP commenced the storm preparedness campaign. This campaign will be occurring over a number of mediums, including shopping centre digital screens, print media and radio advertising. The majority of this advertising will conclude on 10 Oct 22, with advertising only continuing in the "Our Logan Magazine' and on LCC screens until the end of October. Task is 85% complete. 
  • As we move into the high risk weather season, the DMP is switching it's advertising focus from bushfires and storms, to general community education and preparedness. The DMPs advertising focus will be on preparedness and the Logan Early Warning APP through the second half of October and the first half of November 22. Advertising scripts and images have been approved and will commence in mid-October. Task 50% complete.
  • The DMP has also commenced preparation for 'Get Ready QLD Week' (10-14 Oct 22). Task 50% complete.
HP7.3.1 - Digital Transformation Program

Deliver year 1 of the Digital Transformation Program. This includes upgrades to modernise the processes and technology to digitise Council systems.
Purpose: To ensure Council's IT systems are able to support the evolving needs of the organisation and community.
June 2023 On Track As at the end of the first quarter, the following was achieved:
  • ELT have approved the Business Cases for the EAMS, Information Management Modernisation and Pathway Modernisation and projects.  The former two, have also been approved by Council, with the Pathway Modernisation project Business Case scheduled for consideration by Committee and Council in October.
  • The Cyber Uplift Phase 2 project has rollout out mandatory training and achieved over 82% compliance in the first month. The Tech One Modernisation project has successfully transitioned the Finance module to CiA.

The Digital Transformation Program is being delivered jointly between Information Technology Services Branch, and the Portfolio Management Office. With the implementation of Council's EPMO, the Digital Transformation Program will be a key item that the EPMO will be managing and as such, reporting channels would best be suited to be allocated to the Portfolio Management Office.

Recommendation
It is recommended that the responsible Branch for this project be amended to the Portfolio Management Office.
HP7.3.2 - Implementation of QR Codes

Deliver a new data delivery system in fleet assets.
Purpose: To provide current driver information on the operation of fleet assets
June 2023 On Track At the end of the first quarter, The following was achieved:
  • Information Technology Services Branch (IT) have been engaged to review potential QR code providers to ensure they meet Councils IT security requirements.
  • The IT Integration and Delivery Team Leader has advised the QR code provider evaluation is now at the top of IT list to review.
  • A decision by IT on a QR code provider is due by the end of October 2022.This will  provide guidance on our preferred supplier moving forward.
  • All data that will be applied to the QR codes have been reviewed.
HP7.3.3 - Business Transformation program design and delivery

Deliver planned actions from the:
  • Corporate Innovation Strategy
  • Business Process Excellence (BPX) road map.

Purpose:

To support transformational change through:
  • alignment
  • implementation
  • management
  • measurement.
This will be achieved through identified innovation and improvement initiatives.
June 2023 On Track In the first quarter, the following milestones were achieved:
  • Delivery of 3 Lunch and Learns. The July session was an innovation showcase on the Logan Biosolid Gasification project, while August and September were focused on Process Thinking and the 4 stages of Problem solving.  Staff attendance for Quarter 1 was 109 staff and the customer retention rate is tracking at 85% at the end of Quarter 1.
  • Community of Practice concept design drafted for Manager review. This initiative is placed on hold, pending the establishment of the new Portfolio Management Office.
  • The Community of Practice glossary was completed, with terms and definitions finalised and aligned to definitions recorded in the ISO Standards
  • Two editions of the Innovation Unearthed were distributed in Quarter 1 and subscription numbers totalled 358 with an average open rate of 27.6% (Industry benchmark 19.4%) and an average click through rate of 13.5% (Industry benchmark: 2.8%). The story introducing the Portfolio Management Office was the most read article and the accompanying video explainer was viewed 175 times.
  • The Innovation and Improvement Customer Service has primarily been focused on support the two new initiatives for the PMO including service reviews and value for money.

With the Branch restructure and the establishment of the Portfolio Management Office, the Business Transformation program design and delivery project will be absorbed within the scope of the related project HP7.5.1 - Enterprise portfolio and transformation delivery. Work will still be progressed under a revised scope within the Enterprise portfolio and transformation delivery project and will be reported as such.

Recommendation
It is recommended that this project be removed from the Operational Plan 2022/2023 and realigned under the project HP7.5.1 Enterprise portfolio and transformation delivery.
HP7.4.1 - Contract management software

Deliver enhanced contract management functionality through the implementation of TechOne Contracts module.
Purpose: To ensure Council’s contract management systems are up to date and meet the needs of the organisation
December 2022 On Track As at the end of the first quarter, the following was achieved:
  • To ensure alignment with EAMS and to avoid loss of business functionality, a direction by Management to implement all contacts as standard contracts have been agreed which is a base foundation with all contracts captured as a standard contract with associated purchase order/s enabling a link to some financial transactions (purchase orders and invoices).
  • Information Technology Project team have scheduled showcases with Procurement to progress the project deliverables. The project milestone is 'on track' for go the Contracts Module to transition to CiA by December 2022.

About the project
The Technology One (T1) Modernisation has within its scope to implement the Contract Management module in T1 and replace the end of life Open Window system. The project is working to a December implementation. The EAMS project will need to enhance the Contracts solution to achieves its benefits for Council's assets.
HP7.4.2 - Infrastructure Asset Information Management Plan

Implement an asset information management plan and governance framework for asset managers.
Purpose: To support asset management planning and enable informed decision-making for Council's long-term sustainability and service delivery.
June 2023 On Track During the first quarter, the following was achieved:
  • The final draft plan was out for review and the project received stakeholder comments and feedback.
  • The feedback was reviewed and collated to inform required changes.
  • Preparations continued for the presentation of the draft at the AM SDCT for early October 2022.
HP7.4.3 - Enterprise Asset Management System

Start delivering foundational components of the Enterprise Asset Management solution (EAMs). This will be delivered in line with the implementation plan defined in the detailed EAMS business case.
The project is set to be delivered over a 2-year period from July 2022 through to July 2024. It covers all identified foundational asset classes and includes go-live and hyper care.

Purpose: To ensure the right business solutions are delivered that:
  • are supported by integrated technologies and best practices
  • enable efficient and effective management of assets with ability to retain quality asset information
  • support operational and future strategic infrastructure decision making
June 2023 On Track As at the end of the first quarter, the program remains on track as per the approved EAMS Detailed Business Case (Council minute number 69/2022). The program is now three-quarters through base build configuration of the solution. Program Business Analysts are allocated and embedded into business branches across Council. The Analysts are working with business subject matter experts to document as-is processes, undertake data quality assessments and map existing data to future-state EAMS requirements. All key governance controls are now in place for program management, quality control and business change management. The EAMS project is a project that is being delivered under the related project HP7.3.1 - Digital Transformation Program.

Recommendation
It is recommended that this project be removed from the Operational Plan 2022/2023 to ensure that the project is reported through the Digital Transformation Program.
HP7.5.1 - Enterprise portfolio and transformation delivery

Establish an enterprise portfolio, program and project management capability.
Purpose: To support transformation project planning, management, and delivery in the organisation
June 2023 On Track As at the end of the first quarter, the following was achieved:

Consultation
  • Individual Councillor briefings have occurred with Chairs.
  • Briefings have been booked with the remaining Councillors.
  • All DMT briefings have occurred.
  • Invitations to attend BMT's have been offered to Managers.

Communication and Engagement
  • Status update emails sent to the Branch
  • Ways of working together workshop in the planning phase.
  • PMO SharePoint site on The Buzz is under construction.

Systems and Processes
  • Draft charter in progress for presentation to ELT on 13/10/2022.
  • Foundational governance documents are being prepared.
  • Template and process documentation and development is in progress.
  • Reporting framework development is in progress.
  • Flight plan is consistently being refined with roles and responsibilities assigned.
HP7.5.2 - Risk management framework improvements

Deliver identified improvements to the risk management framework.
Purpose: To support improved risk management practices in the organisation
June 2023 On Track As at the end of the first quarter
improvements to Council's risk management framework have been proposed and are currently being reviewed. These includes uplift and improved alignment to standards ISO 31000:2008 Risk Management and ISO 37301:2021 Compliance.

The project also worked on develop council's operational risk register and improved education across the organisation by delivering risk training sessions. 21 sessions were delivered to the organisation in this calendar year to date, with more projected to be delivered during the year.
HP7.6.1 - Safety Innovation

Develop an innovative new safety tool for our staff. The project will be delivered in partnership with Apple and Telstra.
Purpose: To be an industry leader in safe work practices for our people.
June 2023 On Track As at the end of the first quarter, the following was achieved:
  • App development now complete.
  • The project team are now working with Information Technology Services Branch on transition and setting up Telstra Purple managed services.
HP7.6.2 - People Plan 2022-2026

Deliver the People Plan 2022-2026 projects scheduled for the current financial year.
Purpose: To enhance our people's capability to achieve our Corporate Plan 2021-2026.
June 2023 On Track The People Plan 2022-2026 has been finalised and published. In addition, work has commenced  and continues on the focus areas of:
  • culture
  • performance management framework
  • employee value proposition.
HP7.7.1 - Advocacy Action Plan

Deliver on priorities identified in the Advocacy Strategy 2021-24, as well as other emerging advocacy priorities.
Purpose: To influence federal and state government decisions that support Logan's identified advocacy priorities.
June 2023 On Track As at the end of the first quarter, the Advocacy Program held on-on-one meetings with Councillors seeking feedback on the performance of the program and insights regarding their advocacy priorities. Iterative drafts of the framework for "Transform Logan 2045" have been produced for the CEO in preparation for strategic planning discussions at the end of October. The Advocacy Program also coordinated a submission to the Queensland Parliamentary inquiry into the decriminalisation of certain (minor) offences.