High performing organisation - Quarter 2, 2022 / 2023

Project Target Status Commentary

HP7.2.1 - Community engagement framework

Deliver initiatives within Council's Disaster Management's Community Engagement Framework.


Purpose: To promote and enhance community education, resilience and recovery.

June 2023 On Track As at the end of the second quarter:
  • All the designs for LEW, storm preparedness and Beat the Heat are completed and the schedule is set. 100% Complete.
  • The Beat the Heat Campaign will be public facing in December 2022 and January 2023. This consists of Facebook posts, Website Super Banners, Our Logan magazine and website, and advertisements in the Jimboomba Times. 100% Complete.
  • Storm Preparedness will have a re-run of its public facing campaign starting on 2 Jan 2023 (website banner, Customer service tv slides, Libraries TV slide). This campaign will end on the 29 Jan. 100% Complete.

HP7.3.1 - Digital Transformation Program

Deliver year 1 of the Digital Transformation Program. This includes upgrades to modernise the processes and technology to digitise Council systems.


Purpose: To ensure Council's IT systems are able to support the evolving needs of the organisation and community.

June 2023 On Track As at the end of the second quarter:
  • Pathway Modernisation for Customer Experience and Community Engagement went live with no issues.
  • Information Modernisation Tender released for Enterprise Search and Records Management solutions.
  • EAMS successfully completed base build as per schedule and within budget.
  • Cyber - Cyber risk framework drafted. 
  • M365 Teams Telephone - Pilot environment deployed. 
  • Cherwell uplift - Phase 1 complete with improved customer service, data visibility and cloud based solution.
  • Network Refresh - Equipment has arrived. 

HP7.3.2 - Implementation of QR Codes

Deliver a new data delivery system in fleet assets.


Purpose: To provide current driver information on the operation of fleet assets

June 2023 On Track As at the end of the second quarter:
  • IT Branch has approved the QR add-in for Microsoft office.
  • Plant Fleet Services will now create QR codes linking to the Fleet Driver handbook and roll out the installation to vehicle glove boxes.
  • QR development will commence on the return of the Business Support Coordinator.

HP7.4.1 - Contract management software

Deliver enhanced contract management functionality through the implementation of TechOne Contracts module.


Purpose: To ensure Council’s contract management systems are up to date and meet the needs of the organisation

December 2022 Completed As at the end of the second quarter:
l  The Corporate Procurement team have worked in collaboration with the Technology One project team to enhance the contract management functionality through the implementation of the TechOne contracts module.
l  Key deliverables for enhancing contract management functionality from Corporate Procurement were achieved in November 2022.
  • With a fully integrated and compliant contract-to-pay process, contract managers will have a single interface to ensure that relevant employees and contract parties are informed every step of the way.

Key features & benefits of the module include:
  • Provision of flexible contract types, smart date alerts and access to real-time reporting on contracts.
  • Streamlining of contract risk and activities with automated contract reviews including options for contract KPI, contractor performance and internal risk.
  • Automation and processing of progress claims with payment certificates and retentions.
  • Self-serve capabilities to maintain contact with contract parties across the whole contract-to-pay process.
  • Mitigation of risks with rich security options including limiting access to authorised users.
  • Enable compliance with Council's Contract Manual.

Additional scope has been added to the project to include training of key users in the organisation. This is being managed through the related project HP7.3.1 - Digital Transformation Program and will be reported through this program of work moving forward.

HP7.4.2 - Infrastructure Asset Information Management Plan

Implement an asset information management plan and governance framework for asset managers.


Purpose: To support asset management planning and enable informed decision-making for Council's long-term sustainability and service delivery.

June 2023 On Track As at the end of the second quarter:
  • A final draft of the Infrastructure Asset Information Management Plan (IAIMP) was presented at the most recent AM SDCT Meeting.
  • The AM SDCT were requested to vote in an out of session email on whether to endorse the following proposal with regard to the draft IAIMP - "Endorsement of the Plan, and the proposed management of its implementation by the Portfolio Management Office."
  • The outcome of the vote will be discussed at the next AM SDCT meeting in February with a view to the recommendation being endorsed.

HP7.5.1 - Enterprise portfolio and transformation delivery

Establish an enterprise portfolio, program and project management capability.


Purpose: To support transformation project planning, management, and delivery in the organisation

June 2023 On Track As at the end of the second quarter:
  • End to end processes, procedures and governance structures were endorsed by ELT on 15 December 2022.
  • Draft structure consultation will be completed 12 January 2023.
  • Recruitment for vacant roles within the EPMO will commence early January 2023.

HP7.5.2 - Risk management framework improvements

Deliver identified improvements to the risk management framework.


Purpose: To support improved risk management practices in the organisation

June 2023 On Track As at the end of the second quarter
  • A revised draft incorporating initial feedback from the Corporate Governance Manager has been finalised.
  • This is now awaiting final review prior to circulating to CLT for their review and consideration.

This meets the (revised) quarter 2 milestone:
  • Review of first draft framework updates complete, with further consideration required prior to seeking endorsement.

HP7.6.1 - Safety Innovation

Develop an innovative new safety tool for our staff. The project will be delivered in partnership with Apple and Telstra.


Purpose: To be an industry leader in safe work practices for our people.

June 2023 On Track As at the end of the second quarter:
  • The App has been developed and tested.
  • ITC Design Authority approval obtained.
  • Transition to Telstra Purple Managed Services underway.

HP7.6.2 - People Plan 2022-2026

Deliver the People Plan 2022-2026 projects scheduled for the current financial year.


Purpose: To enhance our people's capability to achieve our Corporate Plan 2021-2026.

June 2023 On Track As at the end of the second quarter work continued across multiple focus areas per schedule. This includes:
  • Culture: Pulse survey conducted in November 2022 to steer next culture action steps.
  • Performance Management framework: Business interviews and research completed to inform design.
  • Employee value proposition: Business focus groups and research steering design conducted  with follow up actions complete.
  • Leadership Capability framework: This was socialised earlier in the year and launched for use in November 2022.

HP7.7.1 - Advocacy Action Plan

Deliver on priorities identified in the Advocacy Strategy 2021-24, as well as other emerging advocacy priorities.


Purpose: To influence federal and state government decisions that support Logan's identified advocacy priorities.

June 2023 On Track As at the end of the second quarter:
  • The Advocacy Program had prepared a report to Council on the Transform Logan Framework.
  • This Framework was subsequently endorsed by Council.
  • A report on the proposed initial Work Program for Transform Logan will be provided to Council in March 2023.
  • The Advocacy Program also supported Community Services in convening a Housing and Homelessness Round Table.