Accessible services in Logan

We want Logan to be an accessible and inclusive city, where everyone is welcome. Our Disability Action Plan has over 100 actions we will take to improve access and inclusion for people with disability in the City of Logan over the next two years.  

Council facilities

We are committed to making sure that people of all abilities are able to access Council facilities, programs and engage in community life.

Within these facilities, there are many services and supports that you can access as a local resident.

Council facilities


Customer service centres


We have Customer service centres in Logan Central, Beenleigh and Jimboomba.

Accessible features include:

Logan Central

  • disability toilets
  • lower height customer counters
  • audio loop system in council chambers
  • interpreting and language line
  • face-to-face help.


  • lower height customer counters
  • interpreting and language line
  • face-to-face help.


  • disability toilets
  • interpreting and language line
  • face-to-face help.

If you are attending Council to meet with a staff member in person and need to sign-in, we provide touchless entry points through email and QR code. Please contact the Council staff member for more information before your meeting.

Logan Libraries

Our libraries offer a wide range of accessible resources, services and events.

Some key resources and services include:

  • the Logan North Library Accessibility Centre
  • the Marsden Library Sensory Space
  • reading and writing help
  • audio books, DVDs and large print materials
  • accessible software and assistive technologies
  • Library services at home.

Please visit our Library Accessibility Services website to find out more information.

Aquatic Centres and Leisure Centres

Aquatic Centres and Leisure Centres provide a range of accessible gyms, pools and sports centres. Some venues provide accessible change facilities.

To find accessible sports venues, please see Sport and recreation.

Logan Art Gallery 

Logan Art Gallery provides diverse work of visual artists, craft workers and designers. It presents dynamic exhibitions for residents and visitors. Accessible programs include:

  • Art + Dementia program for people with dementia and their companions.
  • descriptive exhibition tours for people with vision-impairment.

To find more information, please see Art Gallery.

Programs and social support  

Find a range of community supports, resources and social services.

Programs and social support


Active & Healthy program

Active & Healthy offers a variety of physical activities and healthy living programs for everyone to enjoy all year round. These activities are all free or low cost.

Some of our accessible programs include:

  • Adapted Aquatics
  • Adaptive Aqua Adventure
  • Barrier Breakers - Strength and Conditioning
  • Dancing (Adapted chair bellydance)
  • Pilates (Parkinson's and MS)
  • Adaptive Chair Yoga

For more information and activities, please see Active & Healthy program.


KRANK is a school holiday program for Logan residents aged 5 to 17 years and is jam-packed with a huge variety of free and low cost activities and classes.

To find your next program and activities, please see KRANK.

Logan Disability Support Groups

To find your local disability network or support group, please visit the Logan Community networks website.

National Disability Insurance Scheme (NDIS)

The NDIS takes a lifetime approach, investing in people with disability early to improve their outcomes later in life.

You can find information and eligibility criteria on the NDIS website or call 1800 800 110.

Early Childhood Early Intervention

The Early Childhood Early Intervention (ECEI) approach supports children aged under seven years who have a developmental delay or disability, and their families / carers.

In Logan, The Benevolent Society provide ECEI support. Please visit the Benevolent Society website or call them on 1300 003 234.

To find more information for children aged 0 to 6 years old, please visit the National Disability Insurance Scheme website.

Carers Queensland Local Area Coordinators

To access and receive support for the National Disability Insurance scheme, Carers Queensland provides Local Area Coordinator for people aged between 7 and 65 years old for people with disability and psychosocial disability.

For the Logan Central and Beenleigh service area please call 07 3441 3600 or visit the Carers Qld website.

Disability Connect Queensland

Visit the Queensland Governments website or call 13 74 68 for more information about:

  • State Disability Plan 2017-2020
  • information on the NDIS and service providers
  • information for people with disability, carers, partners and families
  • Legislation and much more.

Department of Education

The Department of Education provides support for students with disability, and support for inclusive education in Queensland.

Some of the resources and information include:

To find out more information please visit the Queensland Government website.

COVID-19 Person-Centred Emergency Preparedness (PCEP) planning tool.

This tool has practical information to help you think through how to make a plan for your own individual needs and situation during COVID-19.

Please visit the QDN website to make your own plan.

Disability Information Helpline



There is now a Disability Information Helpline you can call on 1800 643 787 for all kinds of COVID-19 related help and information.

Its available Monday to Friday 8:00am to 8:00pm (AEST) and Saturday and Sunday 9:00am to 7:00pm (AEST). It’s not available on national public holidays.

People With Disability Australia Advocacy Services

If you need advocacy and support, please call and leave your name and number in a voice mail on 1800 843 929 or email

Disability Support Pension

For information about financial help if you have a permanent physical, intellectual or psychiatric condition that stops you from working, please visit the Services Australia website.

Factsheets are available in different languages on the Services Australia website or call the Multilingual phone service on 131 202 between Monday to Friday 8:00am to 5:00pm.

Disability Housing Information Line

Information and advice to people living in Specialist Disability Accommodation (SDA), their supporters and accommodation providers is available on the Disability Housing Information Line website.

It's available Monday to Friday 9:00am to 5:00pm (AEST). Call on 1800 843 929 for independent information and advice about your housing rights.

Home dialysis and medical treatment water concessions

If you use home dialysis or use water to treat a medical condition, you may use a lot of water. We offer a water concession to help with the cost of high water use.

For more information, please see Home dialysis and medical treatment water concessions.

Medical Aids Subsidy Scheme (MASS)

The Queensland Government subsidy funding for medical aids and equipment that is available to eligible Queenslanders with permanent / stable conditions or disabilities.

For more information, to register or apply online, please visit the MASS website. You can also email them at or call the Department of Health on 13 74 68.

Logan Jobs is an online hub connecting Logan employers with Logan job seekers, making it easier to live and work in our vibrant city. This is where local people find local jobs in the City of Logan.

Please visit the Logan Jobs website for more information.

Job Access and Disability Employment Services

Through Disability Employment Services, people with disability, injury or health condition may be able to receive help to prepare for, find and keep a job.

To find more information on employment, please visit the Department of Social Services website, the Job Access website or make a free call on 1800 464 800.

National public toilet map

The National Public Toilet Map provides information on over 19,000 publicly available toilets across Australia, including accessibility. When you are out and about, find your nearest accessible facility on the National Public Toilet Map website.

Transport concession and support   

Find information on transport and concession support.  

Transport Concession and Support


Disability Parking

Disability parking bays are available for use by people who have a disability parking permit. These bays provide more space and easy access to services.

Our Community Parking Officers monitor disability parking bays to make sure the spaces are not used by people who do not have a disability parking permit. For a list of monitored facilities, please see Disability parking.

Disability parking permits are issued by The Department of Transport and Mains Roads (TMR).

For more information about disability parking permits and conditions of use, please call TMR on 132 380 or visit Queensland Government – Parking permits.

TransLink Access Pass

The TransLink Access Pass is a travel pass for people with a permanent physical or intellectual disability. For more information about this pass, please visit the TransLink website.

Vision Impairment Travel Pass

Vision Impairment Travel Pass (VITP) holders can travel on all TransLink services (excluding Airtrain) and regional gconnect bus services for free.

For more information about this pass, please visit TransLink.

Taxi Subsidy Scheme

The Taxi Subsidy Scheme (TSS) subsidises taxi travel—half of the total fare, up to a maximum of $25 per trip—for people with severe disabilities.

For more information about this pass, please visit the Queensland Government website.


For more information about how TransLink provides accessible transport and support, please visit the TransLink website.

Queensland Community Support Scheme

The Queensland Community Support Scheme (QCSS) provides support to people who, with a small amount of help, can maintain or regain their independence, continue living safely in their homes, and actively participate in their communities.

For more information, please visit the Queensland Government website.

Companion Card

The Companion Card can help you with the costs of getting out and about with the support of a companion. If you have a disability and a lifelong need for 'attendant care support' Companion Card holders receive a second 'companion' ticket at no charge at participating venues and on public transport.

For more information about this card, please visit the Queensland Government website.