Key service standards

We understand our services are important to you and can impact your daily life. This means we need to be upfront about the time it takes to respond to your enquiry.

Publishing our service standards online allows us to keep our information up to date and manage expectations in times of need, like readjusting response times during a natural disaster.

If you feel service standards have not been met, please let us know.

We monitor and review customer satisfaction surveys, feedback forms, complaints, and social media to help assess our performance and find out areas for improvement based on customer’s wants and needs.

You can submit feedback using one of the following methods:

  • complete an Online enquiries and feedback form
  • complete a customer feedback form
  • complete a customer satisfaction survey – these are randomly selected and sent out to customers each month by mail, email, and SMS
  • send us an email at
  • post us a letter to PO Box 3226, Logan City DC QLD 4114
  • call us on 07 3412 3412.