Frequently asked questions
How can I sell my products and services to you?
We generally seek quotes or tenders to buy goods, services and works. If you want to sell to us make sure your business is registered with:
Registering on either website does not guarantee any work being awarded.
Does Council support Social Outcomes in its procurement activities?
Our Social Procurement Policy outlines how we can engage with social procurement organisations to generate positive social outcomes. There are a range of procurement options we can use when engaging with social enterprises. For more information please download our Social Procurement Policy(PDF, 246KB).
How can I get on your preferred supplier list?
All preferred supplier arrangements must go through a formal tender process. If you submit a tender and are successful, you will be placed on the preferred supplier list.
We may only establish a preferred supplier arrangement if we need the goods or services in large volumes or on a frequent basis.
Are there any tips on improving my chances in submitting a tender offer?
Please read our guide on how to submit a conforming tender offer.
My tender was not successful. Can I get feedback on how I could have improved my offer?
Council encourages respondents to always request feedback on your submission after the process has been completed, especially if your offer is not successful. Feedback from the evaluation panel can be extremely useful in understanding how your offer could have been improved and help you prepare for your next submission. Please be aware Council can only provide information surrounding your tender and cannot discuss the contents of any other tenderers offer.
I have a complaint about the tender process. Who can I make a complaint to?
Council has a formal complaint management process called the administrative action complaints process. Find out more about our complaints process.
I am a current contractor to Council. Will I be guaranteed to be awarded a contract?
No, there is no guarantee existing contractors will be awarded a new contract. The purpose of Council going to market for each tender is to encourage effective competition. This process promotes transparency and fairness to all tenderers on the basis all respondents will be assessed against the same criteria. When Council selects the successful tender/s, all respondents can be confident that Council has followed strict probity and evaluation guidelines in the evaluation and award stage of the tender process. In every instance Council will only accept the offer most advantageous to it, having regard to the Sound Contracting Principles.
My price was low and very competitive. Why wasn’t I awarded the contract?
Price is not the only determining factor when determining value for money. Therefore, having the lowest priced tender will not always guarantee that your tender will be successful. Always refer to the evaluation criteria situated within the Brief to Tenderers, for further information on how value for money will be evaluated.