| Acceptable request guidelines policy(PDF, 270KB) |
This policy sets out how Council will manage councillor requests for information and advice in a way that is transparent, consistent and supports effective decision making. |
| Advertising policy(PDF, 362KB) |
This policy explains how Council will plan, approve and manage advertising to ensure it is lawful, appropriate and in the public interest. |
| Asset and services management policy(PDF, 172KB) |
This policy outlines how Council will manage its assets and services to support sustainability, value for money and service delivery outcomes. |
| Beneficial enterprises policy(PDF, 488KB) |
This policy explains how Council will establish, operate and oversee beneficial enterprises in line with legislative and governance requirements. For more information on Councils Beneficial Enterprises, please Beneficial Enterprises. |
| Bonding of works policy(PDF, 264KB) |
This policy sets out when and how Council will require and manage bonds to ensure works are completed to the required standard. |
| CEO recruitment, appointment and performance policy(PDF, 166KB) |
This policy outlines how Council will recruit, appoint and manage the performance of the Chief Executive Officer. |
| City shape, mobility and infrastructure policy(PDF, 484KB) |
This policy sets out how Council will plan, deliver and manage the city’s built environment and infrastructure as Logan grows. It provides a clear framework for sustainable development, transport and mobility, land use, and the management of public assets. The policy supports safe, accessible and resilient infrastructure while balancing community needs, environmental considerations and long‑term planning objectives. |
| Code of conduct for staff policy(PDF, 166KB) |
This policy sets out the ethical standards and behaviours expected of all Council employees to support integrity, accountability and public trust in Council’s operations. For more information on Councils Code of Conduct, please see Code of conduct. |
| Communications policy(PDF, 293KB) |
This policy outlines how Council will communicate with the community and stakeholders in a clear, consistent and appropriate manner. |
| Community Benefit Fund policy(PDF, 61KB) |
This policy outlines how Council allocates the Community Benefit Fund in line with legislative requirements, enabling councillors to provide discretionary financial assistance to eligible community organisations for community purposes. It forms part of Council’s broader Community Benefit Fund framework and is to be read alongside the associated procedure.
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| Connections policy(PDF, 420KB) |
To comply with section 99BO of the South-East Queensland Water (Distribution and Retail Restructuring) Act 2009. |
| Credit history of council debtors policy(PDF, 763KB) |
To make sure of consistent and equitable treatment of our debtors while maintaining the integrity of Council's debt recovery process. |
| Grants to community organisations policy(PDF, 158KB) |
This policy outlines how Council will assess, approve and manage community grants to support local outcomes and community wellbeing. For more information about Councils grant programs, please see Grants. |
| Compliance and enforcement policy(PDF, 1006KB) |
This policy sets out Council’s approach to compliance and enforcement, focusing on fairness, consistency and proportionality. |
| Complaints policy(PDF, 273KB) |
This policy explains how Council will receive, assess and respond to complaints in a timely and transparent manner. For more information on complaints, please see Feeback and complaints. |
| Concealed leaks remission policy(PDF, 357KB) |
This policy explains how Council will consider remissions for water charges resulting from eligible concealed leaks. For more information on concealed leaks, please see Concealed leak remissions. |
| Contact with lobbyists policy(PDF, 327KB) |
This policy sets out how Council will manage interactions with lobbyists to support transparency and integrity in decision making. |
| Corporate documents governance policy(PDF, 384KB) |
This policy sets out how Council will manage corporate documents to ensure accuracy, accountability and proper governance. |
| Councillor facilities and expenses policy(PDF, 329KB) |
This policy sets out the facilities, resources and expense entitlements available to councillors and how they are managed. |
| Councillor investigations policy(PDF, 303KB) |
This policy sets out the process for managing investigations involving councillors in a fair, transparent and lawful manner. |
| Debt policy(PDF, 222KB) |
This policy sets out how Council will manage debt to support financial sustainability and responsible financial management. |
| Decision making in the public interest policy(PDF, 556KB) |
This policy explains how Council will ensure decisions are made in the public interest and aligned with legislative obligations. |
| Economic transformation policy(PDF, 383KB) |
This policy outlines Council’s approach to supporting economic growth, investment and innovation across the city. It establishes principles to guide decisions about land acquisition, incentives and economic development activities, ensuring these decisions are transparent, strategic and aligned with community benefit. The policy supports a diverse, resilient and inclusive local economy that creates jobs and long‑term prosperity for Logan |
| Employee travel policy(PDF, 337KB) |
This policy sets out how Council will manage employee travel to ensure safety, value for money and accountability. |
| Entertainment and hospitality policy(PDF, 323KB) |
This policy outlines how Council will manage entertainment and hospitality to ensure probity and appropriate use of public funds. |
| General rates and separate charges concessions policy(PDF, 882KB) |
To establish a framework for the approval and validation of rates concessions. |
| General rates and separate charges exemptions policy(PDF, 922KB) |
To establish a framework for the approval and validation of rates exemptions. |
| Health, safety, and wellbeing policy(PDF, 255KB) |
This policy outlines Council’s commitment to maintaining a safe and healthy workplace for employees and others. |
| Human rights policy(PDF, 276KB) |
This policy explains how Council will respect, protect and promote human rights in its decision‑making and service delivery. For more information on human rights, please see Human Rights. |
| Information and records management policy(PDF, 339KB) |
This policy outlines how Council will create, manage and retain records to meet legal and business requirements. |
| Information and technology management policy(PDF, 125KB) |
This policy outlines how Council will manage information and technology systems to support secure and effective operations. |
| Information privacy policy(PDF, 257KB) |
This policy explains how Council will collect, use and protect personal information in accordance with privacy laws. For more information on privacy, see Information and Privacy |
| Insurance and indemnity for Councillors policy(PDF, 301KB) |
This policy explains the insurance and indemnity arrangements in place to support councillors in carrying out their roles. |
| Investment policy(PDF, 206KB) |
This policy sets out how Council will manage and invest funds in a prudent and responsible manner. |
| Local Infrastructure Program policy(PDF, 226KB) |
This policy sets out how Council will plan, deliver and manage its local infrastructure programs. |
| Management of outstanding rates water / wastewater / other charges and sundry debt accounts policy(PDF, 263KB) |
Procedure to follow up and take action in order to make sure that all rates, water, sewerage, other charges and sundry debts, as well as other monies owed to us are collected. |
| Natural areas policy(PDF, 262KB) |
This policy explains how Council will protect, conserve, expand and manage Logan’s natural areas and open spaces. It provides a framework for safeguarding biodiversity, waterways and culturally significant landscapes while supporting sustainable land management and community stewardship. The policy balances environmental protection with responsible use of public spaces to enhance ecological health and community wellbeing over the long term. |
| Non-current asset accounting policy(PDF, 224KB) |
This policy explains how Council will account for non current assets in accordance with accounting standards. |
| Pensioner concession policy(PDF, 124KB) |
Eligibility for pensioner concessions on general rates. |
| Procurement policy(PDF, 240KB) |
This policy outlines how Council will procure goods and services in a fair, ethical and value for money manner. |
| Recovery of overdue adopted infrastructure charge notices and other charges arising from failure to take required action under a remedial notice policy(PDF, 233KB) |
To minimise the risk of loss and to follow up and take the appropriate action in order to make sure all Adopted Infrastructure Charges Notices (AICN) and other charges in relation to works carried out on the land are collected. |
| Recovery of rates and other rates related charges from customers experiencing financial Hardship policy(PDF, 954KB) |
To outline options available to customers experiencing difficulties in paying rates and other charges due to financial hardship. |
| Revenue policy(PDF, 158KB) |
This policy sets out how Council will manage revenue to support financial sustainability and compliance. |
| Thriving communities policy(PDF, 427KB) |
This policy sets out Council’s approach to supporting inclusive, safe and connected communities. It guides how Council engages with residents, supports cultural and creative activities, manages animal services and prepares for emergencies. The policy reflects Council’s commitment to empowering communities, celebrating diversity and fostering civic participation to build a resilient and vibrant city. |
| Waste collection services policy(PDF, 230KB) |
This policy explains how Council will deliver and manage waste collection services for the community. |
| Waste concession policy(PDF, 124KB) |
This policy outlines the eligibility and application of concessions related to waste services. |
| Water, waste, and energy policy(PDF, 285KB) |
This policy outlines how Council will deliver and manage water, wastewater, waste and resource recovery services in a safe, sustainable and equitable way. It promotes a circular economy, protects public health and ensures reliable access to essential services. The policy supports environmental sustainability, operational efficiency and fair access to services for a growing and diverse community. |