Digital infrastructure and connectivity program

Opticomm and Logan City Council will undertake a fixed wireless/satellite (FW/S) to Fibre-to-the-Premise (FTTP) upgrade on over 350 premises in Logan Reserve and Chambers Flat.

Construction/installation activities are expected to start in June 2023 with the first residential connection to the FTTP upgrade in October 2023. (Surveyors, trucks, Opticomm vans may be in the area from late April 2023).

Fibre to the premises (FTTP) uses fibre optic cables to connect your home to the internet. FTTP in most cases is a faster access technology than other types like copper, wireless or mobile. For example, FTTP can be configured to support superfast speeds of up to 1Gbps today or even faster in the future.

Most homes have multiple devices connected to Wi-Fi by a modem supplied by your Internet Service Provider. This modem is connected by a cable to an Opticomm-supplied Network Terminating Device (NTD) which is connected to the Opticomm optical fibre access network.

Opticomm are a wholesale access network provider specialising in fibre. They supply, install, and maintain wholesale fibre access networks that connect to high-speed internet and phone services by your preferred Internet Service Provider. Opticomm is a wholesaler and does not sell direct to end-users. They provide wholesale access to their network to phone and internet providers.

Opticomm is responsible for the infrastructure that connects a premises to the point of interconnect. Your Internet Service Provider is responsible for the phone, internet and digital TV services that run over the access network to your home. Your Internet Service Provider is responsible for the end-to-end delivery and support of your service.

Use the address checker on the Opticomm website to check the status of your address. Your address will be assigned to a cluster about 8 weeks before the fibre installation work is scheduled. Once assigned you’ll also be able see the estimated works on address checker tool.

Existing services will not be impacted. You will need to contact your current service provider to amend or cancel existing services.

The agreement/policy is for 1 connection per address. You can discuss other options directly with Opticomm.

All eligible addresses for a government-funded connection are finalised.

Generally, you will not lose any power. If loss of power is required the Opticomm consultant/ technician will let you know and organise the details with you.

You should only lose internet services IF your power is turned off. Please speak with Opticomm if you are concerned.

Each property is different, and some installations may take longer.

Someone over the age of 18 years must at home during the installation appointment to give permission for the lead-in work to be undertaken, otherwise the work cannot proceed. If this person is not the property owner, they must have the owners permission for the work to be carried out, agree to the lead-in pathway and device location and provide details of any special aspects that we should be aware of.

2 devices will be installed at your house. A Premises Connection Device (PCD) will be installed on the outside of your property. It will be placed on the side of the property, preferably in the location of other utility boxes (like the power circuit board). The second device is a connection box or Network Termination Device (NTD), which will be installed inside your house close to a power point. The NTD (inside) will be placed within 2m of the PCD (outside).

The white outside device (PCD) is 37 millimetres deep x 95 millimetres wide x 130 millimetres high. The black internal device (NTD) is 43 millimetres deep x 193 millimetres wide x 231 millimetres long. The NTD needs to be installed close to a power plug within 2 metres of the PCD.

Some noise can be expected. Please contact Opticomm if you have any concerns.

Your phone and internet provider will be able to advise what equipment you need.

It must be the owner of the property that endorses the work. Tenants need to contact the landlord to get permission.

We advise landlords to notify tenants when and if works are occurring on the property they live in.

The installation works should cause minimal disturbance to gardens or grassed areas. Care is taken to ensure device installation will not detract or devalue your home.

Please contact Opticomm as soon as possible to discuss the issue.

Your existing wireless or mobile services will stay active when you get connected to the Opticomm network. Contact your current internet service provider to amend or cancel these services.

The properties were selected based on the viability of connecting premise across the area. A key component is the proximity to existing networks.

$0 for installation. Please check with your individual provider to confirm there are no charges from them.

Speed is dependent on the plan you choose with your provider.

Please contact Opticomm to discuss this.

When booking your installation with Opticomm, please let them know you have pets.

Please contact Opticomm to discuss the best dates and times to book the installation.

Contact Opticomm to discuss your situation on 1300 058 794, or email: Regional Brownfields Information Desk: regionalbrownfields@opticomm.com.au

To reschedule your installation (lead-in or exterior works) please call Opticomm’s technicians/consultants on 1300 058 794 as soon as possible. To avoid additional charges, rescheduled appointments must be within the advised date range for your address.

Slot trenching - small to medium truck or direct buried trench, small digging machine.

In every instance we will avoid trees or go under gardens. We will work with you to ensure the least impacted pathway is taken without compromising the fibre connection.

No impact is anticipated to any fencing. The lead in will be run underneath the fence or within an open space (driveway) on your property.

The lead-in conduit will be direct buried at a depth of approximately 30 centimetres. This may depend on the type of soil/rock or other features in the area. The direct buried trench is approximately 30 centimetres in depth, or slot trench approximately 100 millimetres to 150 millimetres.