Temporary changes to your drinking water supply

Logan Water will be doing annual cleaning of the water supply network in your area from July. There will be no disruption to the water supply, however some discolouration or change in taste and smell may be noticeable.

Your water is still safe to drink and continues to meet the Australian Drinking Water Guidelines.

Chilling the water may help reduce the changes of taste and smell. Regular testing will continue during the cleaning to monitor water quality. If you have any concerns related to your water supply, please call 07 3412 3412 and press 1. Works are due to be completed by the end of August. 

Why is it happening?

The annual cleaning of the water supply network helps remove natural sediment build-up and ensures the continued high quality of your water. These proactive maintenance activities are essential to protect public health, extend the life of our infrastructure, and meet the standards set by the Australian Drinking Water Guidelines. 

Where is it happening?

This work will affect properties in the following suburbs that are provided water in this supply zone: parts of Berrinba, Browns Plains, Crestmead, Heritage Park, Loganlea, Logan Reserve, Marsden, Meadowbrook, Park Ridge and Waterford West.

When is it happening?

Work will be carried out throughout July and August 2025. Your area may notice changes for approximately 8 weeks from 1 July 2025.

What can I expect?

No water disruptions will be required for residents during this work.

• You may notice a slight change in the taste, odour and/or appearance of your water.
• The best way to reduce any chlorine odour or taste is to fill an open jug and leave it in your fridge overnight.
• If you notice discolouration, we recommend you run the first external tap and external tap furthest from the water meter for approximately 5 minutes until it runs clear. Flushing a domestic tap for 5 minutes uses about 75 litres of water, which costs about 30 cents. The water can be collected in a bucket and used on your garden.
• If you do not have external taps, we recommend you run the cold water tap in the bathroom or kitchen for approximately 5 minutes until it runs clear.
• If your water remains discoloured after running your tap for a few minutes, please call 3412 3412 press 1 and we will investigate and organise for the water main to be flushed again if needed.

Logan Water apologises for the inconvenience this work may cause while this essential maintenance is carried out.