Frequently asked questions

My kerbside clean-up pile was missed, what should I do?

  • Check that your items were out before 6:00am on the first day of your collection schedule
  • Make sure you did not receive a notice in your letterbox advising why your pile was not collected. If you did, you will need to remove the pile yourself.
  • Wait until after your scheduled collection has finished (12 days after the start date)
  • Call Council on 07 3412 3412 to advise your kerbside clean-up was missed. Contractors will be sent within 10 business days to pick up your missed items.

Please note you have 2 weeks following the end of your scheduled collection to notify Council of the missed service. After this time contractors will not return to the area.

What if I do not follow the collection guidelines?

We will not collect items put out for kerbside clean-up that do not meet the collection guidelines. You may receive a fine for items not collected, or for items put out before / after the kerbside clean-up dates in your area.

What happens to the green waste that gets collected?

We collect green waste in a different truck. This is so the green waste is not contaminated. All green waste is chipped and sent to a facility for composting.

I have trouble using the service due to age/disability, what can I do?

Unfortunately our crews are not able to help remove items from your house. Ask family, friends or neighbours to give you a hand. There are community groups who may pick up items in good condition that they can sell or reuse. Some organisations are:

There are also skip bin contractors who can take away rubbish. Fees apply for these services.

I accidentally threw something out, can I get it back?

We cannot return any items we collect. The items are crushed in the collection vehicle straight away.

Can I put my garden clippings in plastic bags?

No. All green waste should be placed in cardboard boxes. Our contractors cannot process green waste correctly if it is in a plastic bag.

What can you do about people who go through kerbside rubbish piles?

This does happen, and unfortunately it’s out of our control. Refer to our What is scavenging information on Illegal dumping.

If scavengers or vandals have gone through your pile, we appreciate your help with tidying up the items.

Will any of the items I put out be recycled?

No. We do not recycle the items we collect at kerbside clean up. If you have any unwanted household items that are still in good condition, you may be able to donate them to the Logan Recycling Market.

I work in a commercial property, can we put waste out?

No, kerbside clean up is available to residential properties only.

Refer to our commercial waste disposal fees for more information.