Operational plan report - Quarter 4, 2023 / 2024

Total projects for 2023 / 2024 Quarter 4: 33

Corporate Plan focus areas Total
Maintaining current levels of service (MS)
Proud city (PC) 3
Environment (EN) 7
Healthy connected community (HC) 4
Economy and growth (EG) 3
Infrastructure (IN) 5
High performing organisation (HP) 11
Total 33

Project status Total
On Track 30
Completed
Monitor
Not Completed 3
Not Proceeding
Total 33

Proud City - Quarter 4, 2023 / 2024

Project Name Target Status Commentary
PC2.2.1 - City of Logan Safe City Strategy and Action Plan 2021-2025 June 2024 Completed At the end of the 2023/2024 financial year, all third-year deliverables of the City of Logan Safe City Strategy and Action Plan 2021 - 2025 have been completed.

Achievements for the year include:

Crime Prevention Through Environmental Design (CPTED) advice was provided for a variety of facilities

  • CPTED audits were completed at a number of local parks throughout the City of Logan
  • partnered with local agencies for a variety of different events
  • completed a number of community safety assessments for liquor licence applications
  • Safer Places and Spaces Discovery Report and Action Plan for Logan City Parks was finalised and circulated to project stakeholders for feedback.
  • the Community Safety Team partnered with the Queensland Police Service (QPS) Springwood Police Beat, engaging with retailers who had recently been impacted by business-related crime and sharing business crime prevention packs
  • delivered a number of safety presentations focusing on Seniors Safety and CPTED around the home
  • delivered the 2024 Candlelight Vigil to raise community awareness on the important topic of Domestic and Family Violence (DFV)
  • attended local Neighbourhood Watch (NHW) meetings to provide updates on upcoming social initiatives, alongside members of the QPS
  • hosted a stall at the DFV Tenacity Event in Logan Gardens, which provided an opportunity to engage with 85 members of the community on topics including being an active bystander and personal safety at home and when out and about
  • information sharing across internal branches regarding crime and safety concerns pertaining to local parks, and discussing opportunities for collaboration on safety-related initiatives.
This project is now complete.
PC2.3.1 - Disability Action Plan June 2024 Completed At the end of the 2024/2025 financial year, scheduled deliverables from the Disability Action Plan 2023-2025 have been completed.

June 2024 key highlights include:
  • 3 actions were completed in June, taking the total completed actions to 33, with 26 in progress.
  • The basketball program in partnership with Beenleigh State and Special Schools finished in June with a final game day. 40 people attended, along with the 12 students who had taken part in the program. This program addressed two actions in the Disability Action Plan and increased sense of belonging, confidence and access to sport and reduced disability stigma.
  • Council has completed the process to become a member of the Hidden Disabilities Sunflower initiative.
  • 1 Jigsaw staff member's contract has been extended for 6 months working 2 days a week in the Records Management Program.

Highlights from July 2023 to June 2024 include:
  • 17 actions were completed this year, taking the total completed actions to 33 out of 105, with 26 in progress.
  • Disability awareness training has become mandatory for all Active & Healthy and KRANK providers.
  • Council became a member of the Hidden Disabilities Sunflower Initiative.
  • People and Culture partnered with JobAccess to identify opportunities to employ and support more people with disability.
  • Kingston Butter Factory Cultural Precinct was named 'Accessible Venue of the Year' at the Queensland Music Awards.
  • Kingston Butter Factory launched a new webpage in partnership with Cerge to help people living with disability plan their journey.
  • The Waste and Recycling Program launched free Braille bin lid stickers.
  • Braille and Auslan illustrations have been incorporated into the master plan for Alexander Clark Park.
  • Council leveraged the year of Accessible Tourism by supporting Bayside Wake Park and Kingston Butter Factory to participate in training, mentoring and guided activity delivered by Spinal Life and Cerge.
  • Logan Libraries updated their collection with 92 Dyslexia-friendly titles, 18 Dyslexia Readers titles and 7 Braille books.
  • The Records Management Program worked with Jigsaw to employ two part time staff with disability.
  • Council partnered with Beenleigh State and Special schools to deliver a basketball program for 12 students with a range of abilities to build confidence and sense of belonging, increase access to sport and talk about disability education in school and community.
  • Changing places have been incorporated into the designs for Beenleigh Aquatic Centre and Wilbur St Youth Centre.
This project is now complete.
PC2.3.2 - Reconciliation Action Plan June 2024 Not Complete During the second quarter of 2023/2024, it was determined that completion of Council's third Reconciliation Action Plan would take longer than the June 2024 timeframe outlined in Council's 2023/2024 Operational Plan.

There have been some delays in the progression of the Reconciliation Action Plan whilst recruitment occurred for the First Nations Community Development Officer and as Council reviews its broader position on opportunities to support and engage with Logan's indigenous community. For these reasons, the project is not complete at 30 June 2024.

Significant work towards progressing the RAP has been delivered during the year, and is detailed below:

June 2024 key highlights include:
  • continued to attend and support the planning meeting for the NAIDOC 2024 event, led by the Logan District Aboriginal and Torres Strait Islander Corporation for Elders
  • supported the Volunteer Committee to recruit volunteers for the NAIDOC 2024 event
    • 42 volunteers have signed up to support the event including Council staff.
  • completed recruitment for the First Nations Community Development Officer position
    • the officer started in the position in June
    • the focus will be on reconnecting with the First Nations community to identify community priorities.
Highlights for the year include:
  • Council recruited a First Nations Community Development Officer who started in June 2024. This role engages with external community organisations and residents to:
    • identify and respond to community priorities
    • strengthen relationships, respect and opportunities that support outcomes for First Nations communities
    • work in partnership with local organisations to deliver initiatives that build community capacity and connection.
  • Council supported the Logan District Aboriginal and Torres Strait Islander Corporation of Elders to plan their NAIDOC Family Fun Day 2024.
This project is not complete.

Environment - Quarter 4, 2023 / 2024

Project name Target Status Commentary
EN3.1.1 - Logan and Albert River Litter Clean Ups June 2024 Completed During the 2023/2024 financial year, the Logan and Albert Litter Clean ups achieved the following:
  • The Logan River Clean Up program delivered the monthly clean-up of floating and bank bound litter along the Logan River, from Riedel Park (Carbrook), upstream to Anzac Avenue Bridge (Logan Village).
  • The clean-up of large debris from the Logan and Albert Rivers was undertaken from late January through to mid-February, and the associated reports were provided.
    • Approximately 21 tonnes or 57.8 cubic metres of waste was collected and disposed of, as part of this project.
    • The collected waste comprised a variety of large items including foam wrapped in concrete, intermediate bulk containers, partially sunken boat, concrete drain, tyres, pool, shed and timber.
All 2023/2024 Logan and Albert Litter Clean up projects have been delivered.

This project is now complete.
EN3.2.1 - Riverbank Restoration Projects June 2024 Completed During the 2023/2024 financial year, the following Riverbank Restoration dedicated projects were delivered:
  • planting works continued and were completed at Area 3A, Alexander Watt Park (5,408 plants)
  • planting works were undertaken at Logan River Parklands Stage 4 Riparian Rehabilitation project (2,508 plants)
  • planting works were undertaken at Riverdale Park Stage 4 Riparian Rehabilitation project (800 plants)
  • planting works were undertaken at Albert River Park Stage 2 Riparian Rehabilitation project (970 plants)
  • infill planting works were undertaken at Albert River Park Stage 1 Riparian Rehabilitation (200 plants)
  • Conservation and Ecosystem Management Trainee group, Reclink, assisted with on-site weed and rubbish removal works at Belivah Creek and Albert River Park and assisted in planting Area 3A Belivah
  • maintenance works were undertaken at previously planted Logan and Albert River restoration sites
  • Sebring Park Riverbank planting completed (5,000) on the Logan River and is now on maintenance.

All 2023/2024 riverbank restoration projects have been delivered.

This project is now complete.
EN3.3.1 - Tree Planting Offset Projects June 2024 Completed During the 2023/2024 financial year, 26,700 trees were planted through the environmental offset program.

Throughout the year, the following tree planting offset projects were delivered:
  • ongoing maintenance works on 100 hectares of offset planted land continued
  • Ooah Park Stage 1 tree planting project was completed and the stage 2 contract was awarded ensuring best value for money to Council
  • Sebring Park offset planting project completed
  • Denman Court Park Environmental Offset tree planting project was awarded to a supplier through evaluation process that determined best value for money to Council.
All 2023/2024 tree planting offset projects have been delivered.

This project is now complete.
EN3.4.1 - Environmental conservation partnerships June 2024 Completed During the 2023/24 financial year, the Environmental Conservation Partnerships (ECP) achieved the following:
  • 1,082 members in total, participating in the program
  • 132 new Habitat Connections members joined the program - 593 properties in total (26 properties deregistered from the program)
  • 29 new Land for Wildlife members joined the program - 489 registered Land for Wildlife properties in total (12 properties deregistered from the program)
  • 2 new Formal Agreements - 31 properties in total (Voluntary Restoration Agreement, Voluntary Conservation Agreement and Voluntary Conservation Covenant)
  • 77 Land for Wildlife property revisits were conducted
  • 1,414 individual community engagement interactions were provided to ECP members
  • 30.55 hectares have been added to the Land for Wildlife Habitat network (total is 6,363 hectares)
  • 400 ECP members submitted orders for annual conservation incentives comprising:
    • 11,321 native plants
    • 41 nest boxes
    • 64 resource books
    • 91 herbicide packs
  • 8 threatened species were recorded on Land for Wildlife properties (19 threatened species have been recorded in total)
  • Queensland Feral Pest Initiative Grant funding was awarded to Logan City Council to the value of $34,000. Instalments 1 to 3 of 4 have been paid to Council. Videos have been completed
  • OXCLEP phase 3 properties were visited and final on-ground works completed. Phase 4 landholders have been engaged and landholder field day delivered.
All 2023/24 Environmental Conservation Partnerships projects have been delivered.

This project is now complete.
EN3.6.1 - Energy efficient lighting upgrades June 2024 Completed The Energy Efficient Lighting project was completed by May 2024, with 100% of initiatives completed at all sites identified within the project scope.

Highlights for the year include:
  • Libraries (Marsden, Hyperdome, Logan North) and Logan North Aquatic Centre were upgraded.
  • The Health Climate and Conservation branch undertook this project in collaboration with Sports and Community Infrastructure and Libraries and Creative Industries.
  • Benefits of this project include energy savings, reduced carbon emission, electricity cost savings, maintenance cost savings, improved staff and user experience.
  • 576 lights were replaced which is estimated to decrease electricity charges by over $6,500 per annum and reduce carbon emissions by approximately 40 tonnes.
  • Cost savings from the replacement are directly returned to the relevant Branches.
This project is now complete.
EN3.6.2 - Sustainable Solutions June 2024 Completed The investigation to identify options for delivering sustainable outcomes in the way Logan Water delivers its services was completed in June 2024.

Outcomes from the investigation informed initiatives for delivery, including:
  • A number of sustainability focussed initiatives have been identified and will be progressed with the support of our preferred Energy Partner following negotiation and award of Council's Energy Request for Proposal (RFP) process.
  • Most notable among the initiatives is the upgrade of High Voltage (HV) assets at the site to meet the needs of this critical infrastructure and future proof the facility. This upgrade will also include the integration of Solar and Battery Energy Storage System (BESS) to improve sustainability outcomes from Council's treatment operations.
  • A preferred Energy Partner has been selected and Logan Water is working closely with them to finalise associated agreements.
  • Loganholme wastewater treatment plant solar has progressed the design for solar and battery co-location.
  • The interfaces with Energex and the planned HV upgrade of Loganholme Waste Water Treatment Plant have been considered in the solar and battery design.
This project is now complete.
EN3.7.1 - Solar Panel Recycling Service June 2024 Completed At the end of the 2023/2024 financial year, the provision of an end-of-life solar panel recycling service for the community has been established.

Following a robust procurement process, a contractor has been appointed to provide a solar panel recycling service, which will commence 1 July 2024.

Highlights from the project include:
  • review of potential local solar panel recyclers and other options
  • evaluation of feasibility of amalgamation of solar panel recycling with other related contracts such as e-waste and batteries
  • Request for Quote issued March 2024, which included recycling provision for general e-waste, medium-large lithium batteries and solar panels
  • selection of preferred contractor to deliver the recycling service.
This project is now complete.

Healthy connected community - Quarter 4, 2023 / 2024

Project Target Status Commentary
HC4.1.1 - Community Infrastructure Network Plan March 2024 Completed At the end of the 2023/2024 financial year, all reports and statements of intent for the Community Infrastructure Network Plan have been completed.

The Executive Leadership Team (ELT) and City Lifestyle Committee (Committee) reports for the endorsement of the draft Integrated Lifestyle Infrastructure Network Plan (Plan) have been prepared. The mapping tool for the combined networks has also been finalised.

The Plan will support and guide capital infrastructure delivery, land and service provision levels across the city for parks, sports and recreation, and community networks.

The draft Plan was completed in May 2024. It is intended to present the draft Plan to ELT in July 2024 and to Committee in August 2024.

This project is now complete.
HC4.1.2 - Sport and Community Infrastructure Capital Works Program June 2024 Completed The Sport and Community Infrastructure Capital Works Program achieved delivery of $32 million (97%) against an approved, amended budget of $33 million for the 2023/2024 financial year.

Major projects completed or commenced during the year include:
  • Logan North Aquatic Centre Splashpad and changerooms completed
  • construction of Stage 1 and 2 of Queens Road Depot redevelopment completed
  • construction works on Stage 3 of Queens Road Depot Redevelopment commenced on February 2024 and expected to be completed early 2025
  • early works for the Beenleigh Aquatic Centre Stage 2 comprising of carpark works and demolition works commenced on March 2024 for completion in August 2024
  • completion of the Wilbur Street Youth Centre
  • construction of Jimboomba Park RL Clubhouse and Chris Green Clubhouse commenced and nearing completion.
The programme of works for the 2023/2024 financial year is complete.
HC4.2.1 - Libraries Learning and Discovery Strategy June 2024 Completed At the end of the 2023/2024 financial year, all planned actions for the Libraries Learning and Discovery Strategy were delivered.

Highlights for June 2024 include:
  • 99,967 residents visited our 9 library locations in June. 844 new members registered. 9,004 library patrons attended 925 events and outreach activities. Our community loaned 190,354 items 34,356 digital items.
  • Library staff facilitated 3 English for Migrants sessions with 53 attendees. 88 community members attended English Conversation Group sessions. 490 people accessed the Accessibility Centre. For those unable to access our libraries, 406 individuals including 23 aged care facilities and 26 retirement villages received home delivery services. Our library service was supported by 168 library volunteers. Our staff responded to 36,486 reference enquiries.
  • 222 families took part in the first week of the Library App competition which aims to promote the library App and library services to families with school aged children. 796 children took part in the first week of the annual Winter Reading Club with an aim to keep children reading over the school holidays.
  • Logan Library Accessible Collection was introduced. This is a collection of 43 learning and development resources for people of all ages and abilities and is available for loan by all members.
Highlights for the year include:
  • Items loaned for the 2023-24 period increased by more than 10% at 2,220,367.
  • Visitor ratio also increased by 7% with 1,191,896 community members attending our 9 libraries.
  • The library app was launched and, to date, has 10,774 downloads.
This project is now complete.
HC4.4.1 - Arts Culture and Heritage Strategy 2023-2027 June 2024 Completed At the end of the 2024/2025 financial year, all planned actions for the Arts Culture and Heritage Strategy were delivered.

Highlights for June 2024 include:
  • Creative Summit held at the Kingston Butter Factory Cultural Precinct on the 6 June with 100 attendees from across Southern Queensland
  • Logan Art Gallery Opening of Uncle Reg Knox Memorial Exhibition, Caring for country: Troy Skeen, World Environment Day Posters and An Artback NT Touring Exhibition: Clay on Country on 7 June with 186 attendees
  • Creative Recovery Workshops at Logan Art Gallery on 31 May, 1 and 2 June with 25 participants
  • Audience Development and Engagement Plan Strategic Initiative workshop: Defining Audiences & Mapping Past Engagement with Shelly Pisani on 27 June at the Kingston Butter Factory Cultural Precinct.
Highlights for the year include:
  • enhancement of the creative economy, and community appreciation of Arts, Culture and Heritage in the City
  • Imagination Festival on 4 May 2024, at the Kingston Butter Factory Cultural Precinct with 4,500 attendees
  • Dementia Choir first birthday performance at the Bethania Community Centre on Wednesday 17 April with 70 people attending
  • Kingston Butter Factory (KBF) Cultural Precinct was named 'Accessible Venue of the Year' at the 2024 Queensland Music Awards
  • Waitangi at Twilight event was presented at the Kingston Butter Factory Cultural Precinct on Friday 2 February, with 3,000 attendees
  • Underdog Film Festival was launched on Friday 23 February at the Kingston Butter Factory Cultural Precinct with 200 attendees
  • at the B105 Breakfast Santa in the Suburbs event on 1 December 2023, 3,000 people attended the event at Kingston Butter Factory Cultural Precinct, 22,000 people viewed the event as a Live Stream broadcast, 629 people travelled to the event on the Queensland Rail Network and 540 people participated in the children's scratch art ornament activity
  • at the City of Logan Christmas Carols event on Saturday 9 December, 7,000 people attended the event at Kingston Butter Factory Cultural Precinct and 7,000 people visited the Living Museum of Logan
  • Regional Arts Development Fund Committee supported 7 applications for arts, culture and heritage projects to the value of $29,631 in Round 52 of the program
  • Living Museum of Logan hosted the Gallery and Museum Achievement Awards presented by Museums and Galleries QLD to honour the achievements of individuals and organisations in striving towards excellence on 22 November with 80 attendees.
This project is now complete.

Economy and growth - Quarter 4, 2023 / 2024

Project Target Status Commentary
EG5.4.1 - Olympics Legacy Venue Business Case June 2024 Completed Responsibility for the delivery of the business case for the Olympics Legacy Venue has transitioned to the Queensland Government.

This project is now complete.
EG5.5.1 - Logan Plan 2025 State Interest Review June 2024 Completed The draft new Logan Plan was delivered to the Queensland Government (State) in September 2023 for the first State Interest Review, in accordance with planned delivery for the 2023/2024 financial year.

Responses have been provided to all 134 requests and items raised by the State, received on 3 November 2023 and 2 February 2024.

On 24 June 2024 Council received notification from the State that the review process would be extended to establish improved alignment in the new draft scheme with the targets and priorities of the updated Regional Plan (Shaping SEQ 2023), released in December 2023. Despite the resulting delays this will create for the delivery of the new Logan Plan, this approach will deliver a better outcome compared to previous requests from the State proposing an amendment to the existing planning scheme.

Council will continue to work with the State to agree on the required changes, complete the review and achieve approval for public consultation, anticipated to take place in 2025.

The project work for the financial year 2023/2024 is complete.
EG5.8.1 - Digital Infrastructure and Connectivity Program June 2024 Completed At the end of Quarter 2, the identified program of works for the Digital Infrastructure and Connectivity Program was complete from both a Logan City Council and State Government perspective.

Highlights of the program included:
  • engagement with potential participants completed
  • network detailed design completed
  • fibre cable construction laid and installed
  • internet service to participating properties turned on.
The final report for the State Government, providing a comprehensive summary of the project, was submitted in February 2024. This was the final step in the project.

This project is now complete.

Infrastructure - Quarter 4, 2023 / 2024

Project Target Status Commentary
IN6.2.1 - Loganholme Wastewater Treatment Plant (WWTP) Stage 8. Beenleigh WWTP Close June 2024 Completed At the end of the 2023/2024 financial year, scheduled works for the project have been delivered to complete critical Stage 8 upgrades to the Loganholme Waste Water Treatment Plant.

The Stage 8 upgrade will be operational with the diversion of flows from the number 3 oxidation ditch.

Highlights of the year's achievements include completion of the following:
  • fine screens and associated infrastructure
  • bioreactor (two trains) and associated structure, including a flow selector, bioselector, anaerobic, anoxic and aeration zones
  • membranes (four trains of nine installed membrane modules with provision for one additional membrane per train) and associated infrastructure
  • blower room housing blowers for the bioreactor and membrane tanks and air compressors
  • switchroom housing switchboards, control panels and a SCADA workstation
  • chemical storage and dosing systems including sodium hypochlorite and citric acid
  • new outfall pipeline and headwall structure
  • general purpose pump station for plant drainage and wastewater flows
  • two standby emergency generators
  • new power supply connection from Energex including construction of remote monitoring unit, installation of high voltage power supply cables and two power distribution transformers.
The project has now reached a stage of practical completion.
IN6.2.2 - Water and Wastewater Capital Works Program June 2024 Completed At the end of the 2023/2024 financial year, all projects and renewal programs on the Water and Wastewater Capital Works Program scheduled for construction completion have been delivered.

A total value of $130.2 million was delivered over the financial year against an approved budget of $182.0 million.

The variance is due to delayed construction commencement on a number of identified wastewater projects in Logan South due to extended time frames for environmental approvals (Environmental Protection and Biodiversity Conservation Act) and easement acquisitions. These projects were subsequently commenced after approvals were obtained, with progression to completion in 2024/2025 as scheduled.

Commencement of sustainability projects which involved solar were also put on hold pending Council's Energy Request for Proposal process (RFP). Construction commencement of the new Logan Water Depot at Loganholme was held off to allow for increased climate resiliency in the design, and construction has now commenced.

Some highlights of the year's achievements include completion of the following projects and renewals programs:
  • Rai Drive (Crestmead) Wastewater Pump Station and Conveyance
  • Loganholme Wastewater Treatment Plant Stage 8 Upgrade
  • Alfred Street Wastewater Pump Station Emergency Equipment
  • PH Monitoring and Control (Woodhill) Project
  • Nestor Drive (Loganlea) DN375 Pipeline Renewal
  • Seqwater Booster Water Pump Station and Pressure Reducing Valves Installation
  • Logan Reserve Water Pump Station and Pub Lane Network Improvements
  • Annual Water Network Improvements and Extension Program
  • Annual Supervisory Control and Data Acquisition (SCADA) Upgrade Program
  • Annual Water Facility Renewal Program
  • Annual Water Pressure and Leakage Management Program
  • Annual Water Network Improvements and Renewal Program
  • Annual Wastewater Overflow Management Program
  • Annual Wastewater Treatment Renewal and Upgrade Program
  • Annual Wastewater Network Renewal and Improvements Program.
The programme of works for the financial year 2023/2024 is complete.
IN6.3.1 - 2023/2024 Parks Capital Works Program delivery June 2024 Completed The Parks Capital Works Program Delivery achieved delivery of $27.9 million against an approved budget of $24.9 million (excluding donated assets) for the 2023/2024 financial year. This represents an investment of 112% and is the largest capital works program delivered by the Parks Branch to date. A key contributor to the overspend was the early acquisition of land for the future Logan Metro Sport Complex of $4.0 million.

Key projects completed for the year in this program of works include:
  • Alexander Clarke Playground
  • Mabel Park
  • Riverdale Park
  • Eagleby Wetlands
  • Ison Park Pump Track
  • Streetscaping on Beenleigh Redland Bay Road
  • Lincoln Green Upgrade
  • Elm Park Upgrade.
The programme of works for the financial year 2023/2024 is complete.
IN6.6.1 - Road and Drainage Capital Works Program June 2024 Completed At the end of the 2023/2024 financial year, delivery of the Capital Roadworks and Drainage Program achieved $148.2 million in overall expenditure. This was in line with forecasts at 106% of the overall expenditure target.

Notable projects under construction or delivered throughout the year include:
  • Loganlea Road Upgrade, Loganlea
  • Chambers Flat Road Upgrade, Chambers Flat
  • Jimboomba Stage 2 Local Road Kerb and Stormwater Upgrades
  • Gunungai Drive Cycleway, Slacks Creek
  • Stage 1 and 2 of the Cowper Avenue Catchment Master Drainage Project, Eagleby
  • Stages 1 to 5 of the Kelly Street Catchment Master Drainage Project, Eagleby
  • Bobermien Road Local Road Upgrade, Logan Village
  • Leopardwood Road Local Road Upgrade, Cedar Grove
  • Station Road Cycleway, Loganlea
  • Storey Road and Manuka Road Local Road Kerb and Stormwater Upgrades, Logan Village
  • Chambers Flat Road and Muchow Road Intersection Upgrade, Marsden
  • Grand Plaza Drive & Eastern Drive Cycleway, Browns Plains
  • Cinderella Drive Cycleway, Springwood
  • Cinderella Drive and Dennis Road Intersection, Springwood
  • Tully Timber Bridge Replacement, Lyons
  • $30.7 million in asphalt resurfacing, spray sealing works and pavement rehabilitation at numerous locations across the city.
The Capital Roadworks and Drainage Program delivers enhanced transport and drainage infrastructure across the City of Logan. The Program delivers infrastructure upgrades to cater for improvements and growth across the city as well as renewal of the existing infrastructure network.

The programme of works for the financial year 2023/2024 is complete.
IN6.7.1 - Monitoring room expansion investigation June 2024 Completed At the end of the 2023/2024 financial year, the investigation into the expansion of the Logan Safety Camera Program Monitoring Room was completed.

As part of the investigations during this period, engagement occurred with the Corporate Property and Information Technology Services branches regarding the minor redesign of the original Monitoring Room space to allow for future growth and expansion. The expansion includes:
  • new desk spaces
  • new desk monitoring screens
  • replacement of the video wall
  • realignment of the Monitoring Room to better utilise space.
The outcome of the investigation highlighted a requirement for consideration of, and alignment with, the Council Administration Centre (CAC) accommodation review. This will include consideration of the potential relocation of the Safety Camera Monitoring Room.

This project is now complete.

High performing organisation - Quarter 4, 2023 / 2024

Project Target Status Commentary
HP7.2.1 - City Parking Enforcement Strategy 2023 - 2026 June 2024 Completed As at the end of the 2023/2024 financial year, all first-year scheduled actions of the City Parking Enforcement Strategy 2023 - 2026 have been delivered.

The first year actions delivered include:
  • streamline the Penalty Infringement Notice (PIN) review process and simplify the webpage for improved customer experience
  • enhance and simplify information and educational parking resources provided on Council's website
  • streamline processes and procedures with the aim to increase administration efficiencies within the Parking Enforcement team
  • optimise usage of 3 dedicated Automatic Number Plate Recognition (ANPR) cars through improved operations scheduling
  • create educational materials with information specific to individual school parking on Council's webpage.
This project is now complete.
HP7.2.2 - Community champions project June 2024 Completed The Community Champions project was delivered during the 2023/2024 financial year, through funding provided by the Queensland Reconstruction Authority (QRA). The project aims to improve community resilience during disaster events. Following notification from QRA of cessation of funding, effective 30 June 2024, a review of the project was undertaken to inform future activity. Findings from the review include:

Project successes:
  • The Community Champions project has produced a cohort of trained disaster response volunteers
  • A number of Volunteer Management Training events were successfully delivered
    • training produced a total of 19 active Community Champions (11 completed mandatory Queensland Disaster Management training, 8 yet to complete), with a further 11 awaiting blue card
    • trained volunteers may successfully improve capability and capacity of identified community organisation disaster management activities.
  • Funded organisations which deliver emergency volunteer programs, and which would benefit from the transfer of trained Community Champions, were identified. These include:
  • Volunteering Queensland
  • Red Cross
  • Beyond Blue
  • Salvation Army Australia.
Project challenges:

Training

  • a number of participants lost interest in, and/or dropped out of the program
  • outstanding onboarding was experienced due to lack of training attendance and completion of blue cards/police checks
  • it was necessary to reschedule some key training sessions due to schedule clashes

Cessation of funding

  • the project has been fully funded this year by the QRA
  • funding is being discontinued effective 30 June 2024
  • alternate funding has not been identified
  • The review identified the following two options for the future of the Community Champions project:
  • Option 1 – Continuation of the Community Champions program
    • funding source ceases 30 June 2024, no alternate funding source has been identified
    • the program has evidenced a heavy impact on Council resources (people and budget) throughout its delivery
    • issues associated with managing volunteers were evidenced throughout program delivery
    • maintaining an unfunded program is considered unviable due to lack of resources (people and budget)
  • Option 2 – Support existing organisations by the transfer of trained volunteers
    • suitable existing organisations have been identified to utilise trained volunteers
    • training provided is in line with organisation's requirements
    • transfer of the trained volunteer network will improve capacity to respond to community recovery requirements
    • close the project with the transfer of trained Community Champions to identified organisations which deliver emergency volunteer program.
  • Option 2 was determined as the more appropriate action. The Community Champions project will therefore be closed in accordance with Option 2, acknowledging the successful outcome of improved community resilience during disaster events. This will be achieved through the transfer of the trained volunteer network to identified organisations to improve capacity to respond to the recovery needs of the community.

    The project work for the 2023/2024 financial year is complete.
  • Ability to maintain the project without continued funding
  • Council resources will need to be allocated to manage the program and the volunteers, including cost of training / police checks, volunteer uniforms / cost and impact of program activation / assignation of staff resources to manage the program in times of non-disaster periods and in times of response and recovery will negatively impact team workload.
HP7.2.3 - Disaster Management Community engagement framework June 2024 Completed During the 2023/2024 financial year, Council's Disaster Management Community Engagement Framework was delivered in accordance with the annual work plan.

Delivery focused on engagement with aged care facilities, council's service levels to the community, and Logan's early warning network service.

Community Engagement highlights for June 2024 include:
  • 20 participants attended our Creative Resilience and Recovery training workshops on 1 and 2 June 2024 at Logan Art Gallery. The workshops were facilitated by the National Creative Recovery Network.
  • Staff attended the Metro South Disaster Mental Health Recovery Network meeting, held at Jimboomba Community Centre on 11 June.
  • A meeting was held with an Elder from Jinni Mibunn on 20 June, based on Identified emergency services Jarjums day for term 3.
  • A staff member attended the Inspector General Emergency Management, Severe Weather Season, Community Consultation at Jimboomba on 24 June.
  • A Resilient Business Artificial Intelligence Powered Strategies for Post Disaster Recovery Workshop was held for small business on 27 June.
  • Delivery of the Birdie Disaster Education Resource Kits to Primary Schools within City of Logan occurred throughout the month of June.
  • 150 Disaster Information Wallets were provided to Blackbutterfly Group, which is a Disaster Organisation.
  • Student Voice in Disaster Resilience project meetings were held at the Flagstone State Community College.
Highlights for the year include:
  • 60 community engagement and education activities to build disaster resilience in the community were held, reaching an estimated total of 6,154 people.
  • Engagement around disaster education was conducted with residents in their homes via Meals on Wheels. Meals-on-Wheels drivers delivered 390 'Emergency Document Wallets' to homes along with their meals.
  • The 'Creative Recovery' project was developed based on a co-design approach with the disaster resilience, creatives, Logan art gallery teams, along with the National Creative Recovery Network. Logan creatives expressed interest in participating in 3-day recovery workshops at the Logan Art Gallery. The goal was to form a local collective of diverse artists, integrating arts-based practices into disaster resilience and recovery efforts.
The project work for the 2023/2024 financial year is complete.
HP7.2.4 - South-West Depot June 2024 Not Complete At the end of the 2023/2024 financial year, implementation of the South-West Master Plan is continuing through delivery of Stage 1 of the South-West Depot, which is nearing completion.

Following the completion of a strategic analysis which was undertaken in previous years and which determined how Council would deliver against the South-West Master Plan, the construction of a new depot in this region of Logan has progressed. The depot aims to improve operational efficiencies and enhance service delivery for critical branch services.

Highlights for the year include:
  • Stage 1 construction commenced in late 2023 and progressed throughout the financial year in line with the approved design.
  • The internal fit-out was completed in June 2024 and external works are progressing.
  • Further investigations and consultation were carried out with Council stakeholders with a view to consolidate use requirements.
  • In principle discussions have progressed for the use of the building's community component.
While the project is largely complete as at the end of the financial year, the project is anticipated to reach practical completion in its entirety in August 2024.

This project is not complete.
HP7.2.5 - Community Engagement Strategy for the City of Logan 2020-2024 June 2024 Completed During the 2023/2024 financial year, the Community Engagement team delivered against the Community Engagement Strategy through working closely with Parks and several key Councillors to develop a streamlined approach to engagement relating to park upgrades and master plans.

Highlights for community engagement support in June include:
  • Yugambeh language signage at Alexander Clark Park
  • Murray's Reserve Park
  • Mabel Park Waterway Naturalisation Project
  • Wilbur Street Youth Centre
  • Logan Water Customer Commitment Statement for Water and Wastewater Services
  • planning for a confidential community service relocation
  • attended the annual LEAF event
  • provided in-person engagement support for the Mabel Park Waterway Naturalisation project.
Highlights against the Strategy deliverables include:
  • review of the online engagement portal
  • negotiated a new contract with Granicus
  • refreshed the look and feel of the engagement portal
  • incorporated a new hub function on the engagement portal
  • implementation of the internal engagement network and training plan
  • improved communication between engagement practitioners within Council through internal newsletter and dedicated Teams chat
  • coordinated International Association for Public Participation (IAP2) accreditation training in-house for 19 staff across 9 branches
  • delivering the Aboriginal and Torres Strait Islander Engagement Guidelines
    • guidelines were delivered on Council's internal website, The Buzz
    • following further consideration, Council is investigating broader First Nations engagement matters.
The project work for the 2023/2024 financial year is complete.
HP7.2.6 - Customer Experience Strategy 2020 - 2024 June 2024 Completed During the financial year 2023/2024, the following actions were completed to support the outcomes of the Customer Experience Strategy 2020-2024:
  • Change Management and Communication plan completed for customer centricity roadmap
  • final stages of testing for of MyLogan (replacing My Property)
  • Leadership development program - Cohort 14 (LDP14) have completed their discovery and research phase for the customer service operating model
  • LDP14 group coaching sessions kicked off to provide ongoing coaching support
  • Channel Management Strategy initiatives underway (enterprise-wide SMS solution and sending as Council@ to reduce the number of customer facing emails)
  • Electoral Commission of Queensland (ECQ) Data and reporting handed over to CorporateCX with rollout to all Councillors completed
  • ongoing contribution to Service reviews, EMPO new initiative process, IT design authority and waste and illegal dumping working group
  • Customer Experience Strategy superseded by Customer Centricity Plan which was adopted in March 2024.
The project work for the 2023/2024 financial year is complete.
HP7.2.7 - Value for Money Program June 2024 Completed As at the end of the 2023/2024 financial year, several Branches implemented initiatives that were suitable for the Value for Money (VfM) Program.

Value for Money is a multi-year program whose planned activities for this financial year were achieved.

Branches contributing to the value returned to the organisation amongst others are:
  • IT Services Branch
  • Parks Branch
  • City Safety and Liveability Branch.
The initiatives they delivered both created hard savings for the organisation, as well as ongoing cost avoidance. This includes:
  • IT Services Branch: Implementation of Microsoft Teams calling, instead of hardware-based phones delivered significant savings to the organisation
  • Parks Branch: Insourcing their reactive maintenance through the introduction of the "Flying Gang" also resulted in sizeable hard savings
  • City Safety and Liveability Branch: Enhancing security at the new Queens Road facility and introducing a weed sensor for focused weed treatment both contribute to ongoing cost avoidance.
The next financial year will focus on more initiatives including:
  • continuation of investigating achieving value in Council's insurance arrangements
  • service reviews
  • service-based budget reviews.
The project work for the 2023/2024 financial year is complete.
HP7.2.8 - 2022-2026 People Plan June 2024 Not Complete During the 2023/2024 financial year, initiatives under of the 2022-2026 People Plan progressed to support Council employees in delivering the city vision.

7 projects were identified to address the People Plan strategy initiatives. 6 of the initiatives were initiated earlier in the 2023/2024 financial year and 1 further project was commenced toward the end of the year as it was dependent on the completion of earlier projects.

4 of the 7 projects met their target objectives for the year. These are:
  • Strategic Workforce Planning framework
  • Diversity, Equity & Inclusion summary
  • Culture and Engagement survey and action plan
  • Leadership and Talent Succession Planning.

The 3 projects not completed in full are:

Leadership development framework

  • the objective was to draft the framework however we were requested to develop and deliver a program for the Program Leaders. The program was developed first and then attention turned to the framework.
  • the framework was delivered by 30 June instead of 30 April and will be progressed further in the 2024/2025 financial year.

Performance Management

  • the project was required to complete additional research and business engagement before pilot. The design, development and trial has occurred, implementation did not fit in the year.
  • implementation will continue to be progressed and delivered in the 2024/2025 financial year.

Developing Critical Skills

  • the project is dependent on the Performance Management and Workforce Planning projects. The project plan was unable to be drafted due to insufficient data from the other projects.
  • the project is paused until the larger projects preceding it are much further progressed. It will be continued and delivered in a future financial year.
The incomplete projects will continue to be progressed and delivered in the 2024/2025 financial year.

The project work for the 2023/2024 financial year is not complete.
HP7.3.1 - Animal Management Plan June 2024 Completed At the end of the 2023/2024 financial year, all Year 1 deliverables of the Animal Management Plan have been completed.

Achievements for the year include:
  • deployed noise monitoring technology to support investigation of animal noise complaints and ceased reliance on residents completing barking logs
  • introduced requirements for animal keeping licence applications, such as foster carers or greyhound keeping, to include written support from neighbours.
  • implemented QR Codes in broader applications such as written correspondence and Council infrastructure for immediate access to information and reporting options
  • deployed body-worn cameras to drive improved evidence gathering and officer safety
  • conducted a review of complaint triaging practices to ensure public safety concerns are allocated the greatest resources quickly
  • developed a database of identified and repeat offenders
  • completed a review of web content specific to animal management
  • continued to deliver Be Pet Smart education sessions at schools and early learning education facilities
  • represented Council at the State Animal Management Taskforce
  • reviewed dog park signage.
The project work for the 2023/2024 financial year is complete.
HP7.3.2 - Illegal Dumping and Litter Enforcement Strategy (2022-2025) June 2024 Completed As at the end of the 2023/2024 financial year, all second-year deliverables of the Illegal Dumping and Litter Enforcement Strategy 2022 - 2025 have been actioned or delivered.

Year 2 actions delivered include:
  • implement financial or social rewards or incentives for people to report dumping offences
  • investigate and trial AI detection and surveillance technology for offence detection
  • use drone surveillance to detect dumping in regional and rural locations
  • develop enforcement partnership with other local governments to share information about cross-jurisdictional offenders
  • explore partnership with Council's community safety camera network to detect illegal dumping and litter offences
  • support vulnerable members of the community to properly dispose of waste through establishing networks with community support agencies
  • enhance management of litter and dumping on construction sites with Council's Construction Taskforce
  • explore social or economic incentives for tenants to lawfully dispose of waste including the reallocation of tip vouchers from property owners via subscription (opt in)
  • explore economic incentives for businesses to prevent littering through design or operational initiatives
  • advertised on radio and spotify to encourage the responsible disposal of waste in Logan City.
The project work for the 2023/2024 financial year is complete.
HP7.3.3 - Digital Transformation Program delivery June 2024 Completed The Digital Transformation Program (DTP) was successfully delivered during the 2024/2025 financial year, with the current status highlights:

Program Management
  • analysed the Lifecycle program budget to ensure it aligns with our goals and operates efficiently
  • overall program actual expenditure continues to track below overall budget
  • program level schedule is on track
  • governance meetings and working on risk and issues review
  • Tranche 1 and 2 Architecture Documents deep dive with Tranche 2 and 3 project management
  • continued build of Tranche 2 Architecture
  • deep dive with Data/Environment Specialist.
Business Readiness
  • Program Control Group (PCG) pack
  • Collective Leadership Team (CLT) engagement
  • published Quick Reference Guide (QRG) Human Resource Payroll (HRP)
  • published QRG Financial Supply Chain (FSC)
  • published QRG Enterprise Asset Management System (EAMS)
  • branch engagement – DTP is more than EAMS (remaining branches)
  • developed SharePoint content
  • GIS requirements survey distributed
  • One Council Functional Showcase and Fit Gap Workshops delivered to Roads and Logan Water.
Tranche 1
  • design effort tracked as burn down for each project ensuring visibility to meet Design timebox
  • base OneCouncil EAMS solution has been completed, configuration has been migrated from EAMSTEST to the CONFIG environment
  • base FSC OneCouncil solution has been completed
  • base HRP solution is 90% completed.
Tranche 2
  • progressing the implementation of interim treatment for Tranche 2 resource capacity escalation
  • ESRI Solution Architecture Design technical sign-off / acceptance progress towards IT Change Approval Board (CAB) submission, estimated time for platform build completion is between 4 and 11 July
  • DTP Solution Architect progressed assessment of impact on eDocs Upgrade scope including effort and cost by SeeUnity Upgrade dependency
  • DTP Architecture Governance establishment in progress, offering access to, and visible availability of, DTP Architect resources prioritisation and assignment to Tranche 2 deliverables
  • documented Role Responsibilities for Delivery Business Analyst role.
The project work for the 2023/2024 financial year is complete.