Operational plan report - Quarter 4

• access and inclusion
• economic opportunity
• nurturing learning and well-being
• sustainability
• connected community
• embracing life-long curiosity and discovery.

• Progression of the Libraries and Creative Industries branch community programming 2020 and beyond project. Over the fourth quarter, the project group actioned the programming priorities that supported COVID-recovery and key areas of learning for the community. Priorities included the return of COVID-safe in-library children's, teen and adult activities, employment assistance programs, one-on-one technology help and adult literacy support. The project team has also established the Libraries and Creative Industries branch's programming priorities for the second half of 2021.
• 6,945 people participating in a library event or activity.
• Delivery of hybrid library events that allows an in-library and virtual audience to participate at the same time.
• Ongoing delivery of online programming including live streaming and on-demand events.
• Recommencement of COVID-safe community use of library meeting rooms.
• Delivery of eight business programs to support Queensland Small Business Month. These were delivered as in-person, live-stream, and hybrid events.
• The launch of the Libraries' job-help program in May. 118 people have been assisted through this program.
• Bulk deliveries of library items to 262 home library service customers.
• Commencement of the Volunteer return plan.

• Delivery of COVID-safe, face-to-face children's literacy sessions at libraries.
• Delivering COVID-safe community outreach through their network partnerships across the city.
• Participation at the Springwood Early Feeding and Support clinic and Yarrabilba Family and Community Place.
• Participation in 108 community network meetings.
• Participation in the Welcome Jarjums to Country working group.
• Progression of the Logan Little Learning Stars and the Community Literacy Champions as part of a State Library of Queensland grant.
• Launch of the First Five Forever early years learning puppet Ace during Under 8's week.
• Delivery of seven National Simultaneous Story Time sessions to 94 participants during Under 8's week.
• Facilitation of the Mumma Got Skills craft workshop for mothers and their babies.
• Support of the Bringing our Jarjums up Stronger event hosted by Gunya Meta at the Family Place in Woodridge during Reconciliation week.
• Represented Logan City Council at the Infant Mental Health World Congress held in Brisbane.
• During the 2020/21 financial year, 6,641 people participated in 592 First Five Forever programs for children under five years old.

• From July 2020 to June 2021, 44 service providers delivered over 140 programs resulting in over 7,000 individual participants attending the Live Well Logan program.
• In July 2020 an 'Active and Healthy at Home' webpage was created to link out to providers platforms which enabled community to engage with and participate in programs online whilst in lockdown.
• From November 2020 to February 2021 Live Well Logan engaged with the community to seek feedback on the current program, which received 291 responses. These responses were used to directly inform the activities available in the next Live Well Logan program.
• From January to February 2021 Live Well Logan received 132 applications for Request for Proposals to become a service provider for the 2021/2022 Live Well Logan program.

• The cat management plan draft has been completed however the project remains on hold until 21/22.
• Annual inspections of regulated dog keeping conditions continue. In line with amended AMCDA regulations, new collars are being provided for all regulated dogs.
• Implementation of the Barking Dog Management Plan has been completed and continues to be reviewed to determine additional opportunities for its' use.
• The Be-Pet Smart program is being delivered (where possible) in line with directions from the QLD Health to ensure a COVID-19 safe delivery with provision of learning material to schools for their delivery to students.

• development
• engagement
• places and spaces
• partnerships
• communication.

• our culturally diverse communities
• Logan's Aboriginal and Torres Strait Islander communities
• themes of importance to Logan's people.

• Eight community organisations were awarded Community Project Grants to the value of $27,056.87.
• One community organisation was awarded a Community Response Grants to the value of $5,000.

• Throughout the 2020/21 financial year a total of 51 grants to the value of $222,108.89 were awarded through Councils Community Development Funding programs. The grants are available to local organisations to support community development outcomes and community priorities. As local organisations' priorities shifted to responding to community needs emerging during COVID-19, we adapted the grants to support this need.
• In August 2020 we introduced a temporary COVID-19 Community Response Grant program. The program delivered 34 grants to the value of $150,127.52 to support local organisations meet emerging community priorities due to COVID-19. It enabled essential programs and services to continue throughout COVID-19. It also enabled organisations to respond with food relief, technology and online programs to support families and people who were isolated and/or doing it tough due to COVID-19. The program ceased in December 2020.
• In March 2021 we introduced an ongoing Community Response Grant program. This grant meets an ongoing need for local organisations to have access to quick grants that support immediate needs in the community. Two Community Response Grants were awarded to the value of $10,000 this financial year. We have continued to offer Community Project Grants throughout the year. 15 Community Project Grants to the value of $61,981.37 were awarded throughout the financial year.

• From June 2020 to April 2021, the KRANK school holiday program engaged with 38 providers to deliver 116 online and in-person interactive activities attended by over 7,500 young people in Logan.
• 50 additional activities were programmed for the January 2020 school holiday period to assist with community demand.
• Council engaged with young people across the city to identify what they would like to see delivered in future school holiday periods. 242 responses were received which directly informed the activities available in the next financial years school holiday program.
• Request for proposals to be a KRANK provider opened in November 2020, with 108 applications received.

• Council's Access and Inclusion Internal Working Group met in May where actions of the Access and Inclusion Plan continue to be progressed.
• A partnership with Carers Queensland, two workshops were held to support people with disability. The first workshop in May supported people to access the NDIS. The second workshop in June provided support for self-advocacy.
• Procurement has been completed for Disability Awareness Training. This will deliver training to 2,000 staff within a three-year period.
• Three new accessible services have been added to the Live Well Logan program to increase programs for people with disability and mental health.
• New height adjustable public computer desks are now available in Council libraries.
• Council's website has been updated to include the locations of our accessible services and customer service facilities.

• Completion of the first Annual Progress Report 2019-2020 which was endorsed by the City Lifestyle Committee on 30 September 2020.
• First local government in Australia to achieve a gold standard level through the Plain Language Pro program for our website design. This means our website is easier to access and can be used with assistive technologies.
• Council's website has been updated to include the locations of our accessible services and customer service facilities.
• Advocated for the relocation of Loganlea Train station which will conform to the Disability Discrimination Act 1992.
• Made the Planning Scheme available in accessible formats when requested.
• Registered with the Australian Human Rights Commission Register of Disability Discrimination Act Action Plans and we are one of twelve local governments in Queensland that are registered.
• Procurement was completed for Disability Awareness Training. This will deliver training to 2,000 staff within a three-year period.
• Three new accessible services have been added to the Live Well Logan program to increase programs for people with disability and mental health. Two workshops on the NDIS were delivered in partnership with Carers Queensland. The topics were accessing the scheme and self-advocacy.
• New height adjustable public computer desks are now available in Council libraries.
• Of the 84 actions identified in our Access and Inclusion Plan 2019-2022, the following outcomes have been achieved to date: - 57 actions are on track - 25 actions have been complete - 2 action are on hold

• Council's RAP Ambassadors met in April to share updates and discuss practical actions to promote reconciliation across the organisation.
• Council's RAP Working Group met in May to share updates and provide input into an interim Reconciliation Action Plan.
• We established and recruited an identified First Nations Community Development Officer role in Council. This role will be responsible for leading our RAP. They will also work with First Nations and non-First Nations individuals, groups, organisations and internal stakeholders to deliver collaborative community development initiatives.

• Council participated for the first time in the biannual Reconciliation Australia Workplace RAP Barometer. It is a survey to monitor attitudes towards reconciliation at the workplace level. 295 Council employees completed the survey.
• An internal online campaign for NAIDOC 2020 was held to showcase the importance of caring for and acknowledging Country.
• In September 2020 we established a First Nations Community Action Group with Elders and representatives of Logans First Nations communities. The group meets bi-monthly and provides an opportunity to strengthen relationships between Council and Logan's First Nations communities. It also provides a platform for engagement and action on community priorities and Council initiatives.
• We delivered an outcome report at the completion of our second RAP in December 2020. The report outlines that 50 of the 55 deliverables set out in Council's current RAP were either completed, ongoing or being progressed. The report was be presented to the City Lifestyles Committee in January 2021 and is available on Council's website.
• We established and recruited an identified First Nations Community Development Officer role in Council. This role will be responsible for leading our RAP. They will also work with First Nations and non-First Nations individuals, groups, organisations and internal stakeholders to deliver collaborative community development initiatives.
• The RAP Working Group has commenced planning for a third Reconciliation Action Plan and will prepare an interim plan so that Council can continue and deliver and monitor actions and outcomes between RAPs.

• Delivered collaborative activities during Seniors Week.
• Established an Emergency Relief Network.
• Secured more than $644,000 from the Federal Government's Driving Social Inclusion through Sport and Physical Activity grant program to deliver The Swim Logan project. The Swim Logan project educates participants on water safety and provide culturally-appropriate lessons at four Logan pools.
• Developed in collaboration with Griffith University a new mental health initiative called the Walk and Talk for Wellness project. This was developed to respond and support mental wellbeing in the community. The program provides a low-cost walking counselling service for local residents.
• Established the Logan Youth Action Group where young people aged 14-24 years from across Logan develop and deliver youth led initiatives in response to identified needs.
• Established a First Nations Community Action Group, a partnership between Council, Elders and community representatives. The group meet quarterly and provides an opportunity for community and Council to partner and engage on relevant priorities to action identified community priorities, as appropriate, within Council's sphere of influence.
• Established a Cultural Leaders Action Group providing a forum for engagement between Council and leaders from Logan's diverse communities. The group will also progress social cohesion priorities for the city.
• Publicly promoted the Christmas donation drives of 14 local organisations through our webpage, social media and networks. This "Christmas Kindness" initiative responded to an identified need to support local emergency relief organisations who were seeing an increase in demand, but have not been able to raise funds due to COVID-19.
• Sent seven Community Services e-newsletters to approximately 900 recipients. The e-newsletters provided updates to the community on events, training opportunities, funding and resources available.
• Delivered online safety webinars to Logan seniors.
• Provided direct phone support for seniors having difficulty connecting online.
• Partnered with local services to provide free education sessions to seniors on how to use electronic devices.
• Partnered with local services to provide free electronic devices (iPads) and technology support for seniors.
• Delivered a neighbour connection card to give residents the opportunity to reach out to their neighbours and offer help.
• Ran a 'Postcards from the Heart' initiative where residents were able to connect by sharing something positive through art on a postcard. This was displayed on the Logan Central Library during October 2020 for Queensland Health Week.

• individuals
• community groups
• not-for-profit organisations
• businesses
• government agencies

• Integrated CCTV cameras from the Health and Environment and Waste facilities and installed CCTV cameras at the Logan Hyperdome Library.
• Worked with our Water Business Branch in the delivery of critical infrastructure security projects.
• Worked with our Economic Development and Strategy Branch on upgrades to the Logan Village Green including the park and the river walk area, Cusack Lane underpass, Jimboomba and the Slacks Creek Green Link project, Dennis Road Shared Pathway and Murrajong Streetscape Works.
• Worked with our Road Infrastructure Planning Branch regarding the installation of cameras at Magnesium Drive and Browns Plains Road roundabout as well as Dennis Road, Springwood.
• Worked with local Councillors to install CCTV cameras in 13 different locations within the suburbs of Marsden, Heritage Park, Parkridge, Riverbend, Chambers Flat, Loganholme and Eagleby.

• Black Spot Upgrade Grand Plaza Drive Pedestrian Improvements, Browns Plains ($0.3 Million)
• Compton Road Shared footpath / cycleway, Slack Creek between Allgas Street and Baker Street ($3.2 Million)
• Park Ridge State High School Carpark Upgrade, Park Ridge ($230,000)
• Loganlea Healthy Street Project, Loganlea – In collaboration with ED&S ($5.7 Million - $2m Savings Expected)
• Major Intersection Upgrade of Logan Reserve Road / Muchow Road, Marsden ($1.2 Million)
• Early works for the Chambers Flat Road Upgrade, Kings Way to Mount Lindesay Highway, Chambers Flat ($25 Million)
• Local road upgrade of Schmidt Road, Eagleby ($0.4 Million)
• Local road upgrade of Stockleigh Road, Stockleigh ($1.0 Million)
• Local road upgrade of Friar Street, Munruben ($1.5 Million)
• Holmview Road local road kerbing and stormwater drainage upgrade, Beenleigh ($0.9 Million)
• Early works associated with Stage 1 of local road kerbing and stormwater drainage upgrades to streets in Jimboomba ($8.6 million)
• Local road kerb and stormwater drainage upgrade of Webb Road, Loganlea ($2.9 million)
• Local road kerbing and stormwater drainage upgrades to Dickman Road, Forestdale ($0.45 Million)
• Stormwater drainage upgrade in Stage 2 of the Defiance Road Catchment, Woodridge ($1.8 Million)
• Pipe manufacture underway for stormwater drainage upgrades in Stages 2 & 9 of the Woodlands Drive Catchment, Rochedale South ($18 Million)
• Grand Plaza Drive Culvert Rehabilitation, Browns Plains ($3.88 Million)
• Teese Bridge timber bridge replacement with new concrete bridge, Veresdale Scrub ($1.7 Million jointly funded)
• Kerb and channel rehabilitation at numerous locations to support future asphalt resurfacing works ($1.3 million)
• Pavement resurfacing & reconstruction works across a number of locations ($5.9 Million)

• Major Intersection Upgrade of Browns Plains Road & Scrubby Creek Road, Browns Plains ($1.8 Million)
• Major Intersection Upgrade of Albert Road & Station Road Intersection, Bethania ($1 Million)
• Priority Infrastructure Upgrade of Gilmore Road, Berrinba ($11 Million)
• Chambers Flat Road Upgrade, Kings Way to Mount Lindesay Highway, Chambers Flat ($25 Million)
• Local road upgrade of Leopardwood Road, Cedar Grove ($1.2 Million)
• Stage 1 of local road kerbing and stormwater drainage upgrades to streets in Jimboomba (South Street, Nichols Street, John Street, Mary Street & Hill Street) ($7.8 million)
• Stormwater drainage upgrades of Woodbeck Street & Pheasant Street Catchment, Beenleigh ($1.6 Million)
• Stormwater drainage upgrades of Stages 1-5 of the Kelly Street Catchment, Eagleby ($10 Million)
• Stormwater drainage upgrades of Stages 1 & 2 of the Cowper Street Catchment, Eagleby ($10 Million)
• Pavement reconstruction across a number of locations ($3.5 Million)
• Stormwater Infrastructure Rehabilitation across a number of locations ($800,000)
• Tully Bridge timber bridge replacement with new concrete bridge, Lyons ($1.4 Million)
• 21-22 Asphalt Resurfacing Package 1 & 2 ($5 Million)
• Scott Lane Culvert Replacement, North MacLean ($7.0 million)

• young people
• industry
• community
• educators.

• IGNITE Youth & Careers Expo
• Seniors Expo
• city-wide Christmas Carols.

• Two community PlatypusWatch induction sessions were held on August 22 at Cedar Creek with 22 community members in attendance.
• A PlatypusWatch Children's workshop was held at Cedar Creek with 10 community members in attendance.
• Waterbug monitoring event was held at Cedar Creek with 10 community members in attendance.
• A World Rivers Day Kayaking event was held on 27 September with 32 community members in attendance.
• Waterbug monitoring event was held at Cedar Creek on October 31 with 20 people in attendance.
• A Platypus pondering event was held at Waterford on November 7 with 35 people in attendance.
• A Family "come and try" kayaking event was held at Waterford on November 28 with 33 people in attendance.
• A waterbug monitoring event was held on January 20 at Cedar Creek with 13 community members in attendance.
• Upper Oxley Creek Restoration project open property event was held on February 20 at Greenbank with 30 community members in attendance.
• PlatypusWatch children and adults workshops were held on March 13 at Beenleigh with 15 community members in attendance.
• Guided spotlighting at Berrinba Wetlands was held on March 20 at Berrinba with 30 community members in attendance.
• Guided spotlighting at Berrinba Wetlands on April 18 with 11 community members in attendance.
• Bird Places of Logan brochure at Eagleby Wetlands on April 17 with 30 community members in attendance.
• Swift Parrot Guided Walk at Eagleby Wetlands on 15 May with 16 community members in attendance.
• Waterbug monitoring at Cedar Creek on 15 May with 3 community members in attendance.
• Greater Glider Education Seminar at Underwood on 29 May with 25 community members in attendance.
• Nest Box Building Workshop with Oxley Creek Catchment Association at Greenbank on 29 May with 31 community members in attendance.
• Environmental Conservation Partnerships celebration event at Greenbank on June 6 with 250 community members in attendance.
• Greater Glider Spotlighting at Cornubia on June 11 with 15 community members in attendance.
• Trees for Fish community tree planting event at Beenleigh on June 12 with 30 community members in attendance.
• Greater Glider education workshop at Chambers Flat on June 12 with 10 community members in attendance.
• Greater Glider education online webinar on June 16 with 80 community members participating.
• Greater Glider spotlighting at Park Ridge on June 18 with 9 community members in attendance.
• Greater Glider education and Nest box building workshop at Greenbank on June 19 with 18 community members in attendance.
• PlatypusWatch Logan induction at Kingston on June 22 with 10 community members in attendance.
• Koala kids workshop and Koala education workshop on June 26 at Chambers Flat with 35 community members in attendance.

Wrapping up the year at the end of the fourth quarter, the team looked at data relating to complaints and inspections across Development Application (DA) compliance teams. Technology was implemented to analyse data to identify trends of what is happening across the city for development, and where complaints are coming from in the community. The team also looked at the service levels for how long it takes to investigate different actions that came into the Development Assessment compliance areas.

Some highlights of the actions and outcomes achieved this year include:

• Land Use Investigation – The team analysed over 1000 complaints received in the past financial year to identify what are the most concerning issues raised by the community. Based on this information, we designed educational campaign to be carried out in the coming financial year to residents live in targeted area on what they are allowed to do on their property.
• Building Investigation – Pool Safety has always been a priority for the team and this year the team provided Pool Safety inspections to over 200 properties even under Covid-19 restrictions.
• Construction Taskforce – Erosion and sediment control (ESC) has been one of the biggest complaint sources on development sites and this year the Construction Taskforce team has taken over the compliance component for ESC on large development sites to ensure faster response and more stringent compliance outcomes on site. At a result, a number of enforcement actions were taken against non-compliance sites including fines issued and sites shut down under the Environmental Protection Act 1994 and Planning Act 2016.
• Plumbing Investigation – A large number of Logan homes are on septic systems for wastewater treatment given the rural residential lifestyle in some of our suburbs. The Plumbing Investigation team has identified that over 5000 the septic systems are non-compliant with the Plumbing and Drainage Act 2018 requirements and pose environmental and public health concerns. Therefore, the team has put forward a proposal for additional officers to be added to the team to work on this targeted project. With the appreciation of the importance of this piece of work, the Logan leadership team has approved a service enhancement in the first half of this year to allow this project commences in the coming financial year.

• The Service Enhancement for the implementation of Council's Enterprise Asset Management System (EAMS) was developed based on the Strategic Business Case and cost estimates. The Service Enhancement was supported by Council during the budget process with funding approved to commence the project in 2021/2022.
• Further development of next generation asset management templates with Parks and Stormwater Asset Management Plans being updated;
• Scale up Asset Management Technical Reference Group (community of practice) across the organisation;
• Further investigation into dashboard reporting capability;
• Progressing the development of Council's Asset Information Handover Specification, with particular focus on Transport & Stormwater Assets as these are most critical in Developer handover;
• Development of Condition Assessment Guideline for council's asset classes.

• Innovation Culture and Capability Uplift Services: Council invested in a number of staff across the organisation to complete the globally recognised T7 Masterclass in Innovation. This investment provided a foundation in which to embed and scale a corporate standard in how innovation can be used to solve business and city challenges. This foundation underpinned three key initiatives that have been rolled out this year to build staff knowledge and capability for innovation practice. The first initiative was the design and implementation of monthly online Lunch and Learn Sessions which have been attended by over 430 staff and is tracking at a 85% favourability rating. The second initiative was the design and development of an online training program for staff. Built within Council's Learning Management System it will build staff knowledge and capabilities in the use of innovation methods and tools. This is a self-paced learning program that will be offered to all staff as a service offering as part of the 2021 Staff Annual Performance and Review process where development needs are identified. The third initiative was the delivery of a two-day Hackathon in partnership with the Leadership Development Program. Using an experiential learning model, 21 emerging leaders within Council were trained in the use of innovation tools and methods to create solutions for existing business challenges. This initiative received a 93% favourability rating.
• Corporate Innovation Consultancy Services: Embedding the capabilities derived from the Masterclass in Innovation Program, the T7 Alumni have been activated by providing consultancy services to the organisation to help tackle existing business problems. Teams across the organisation were supported to work cross functionally and collaboratively, share resources and knowledge to tackle problems and test viable solutions. Over 20 corporate initiatives and have been provided consultancy and facilitation services over the last 12 months and over 100 staff have been exposed to a range innovation tools and techniques.
• Innovation Communication and Engagement: Driving a culture of innovation requires a strong communication and engagement strategy. In this financial year, one of two key highlights include the distribution of 44 Electronic Digital Mail updates which were designed and circulated to staff involved in innovation corporate initiatives to keep stakeholders engaged and informed. Communication and Engagement was also supported through the design and implementation of the monthly PodCast club. A digital platform that is focused on knowledge exchange, the PodCast club edition provides a range of podcasts and articles highlighting innovation practice. As a voluntary opt in subscription, the Podcast Club at the end of the financial year has over 104 staff subscribed. Following a review of the PodCast Club in May, our new initiative "Innovation Unearthed" will be launched in July 2021. There are already 300 staff registered to be subscribed once this initiative rolls out.

• 258 monthly water body inspections which lead to 61 treatments
• 2346 weed treatments on parks, public land and roadsides
• 487 weed treatments provided by Council on private property
• 2689 weed inspections

• 7 projects were complete
• 5 projects were partially completed
• 3 projects were not started
• 1 project was moved to ongoing operational work

• Home Fire Safety
• Bushfire preparedness
• Disaster preparedness for business
• Logan Early Warning
• Disaster Dashboard
• SES recruitment

• Facebook posts, polls and advertisements
• Articles in the Our Logan magazine
• Advertisements in the Jimboomba Times newspaper
• Mobile Truck Billboard
• Shopping Centre Advertising
• Google Display Prospecting
• Translated information on 4EB radio
• Advertisements on Rebel FM Radio
• Distribution of educational materials through Logan's 9 libraries
• Promotion of key messages via super banners on the Logan City Council website and via the Customer
• Service Centre and Library TV screens

• Smoke Alarm Awareness
• Home Fire Safety
• Bushfire Safety

• Local Disaster Management Plan
• Recovery Sub-Plan
• Spontaneous Volunteers Sub-Plan
• Community Information and Warnings Sub-Plan
• Evacuation Sub-Plan
• Hazard Specific Sub-Plan
• Rapid Response Sub-Plan