| MS1.3.1 - Customer Experience Quality Assurance Framework |
June 2022 |
Completed |
Interpretation and Response:
As at the end of the first quarter, the framework design and testing was successfully completed. Training and rollout was also completed.
The Customer Experience Program was experiencing a high number of privacy breaches and was not meeting the reporting requirements for privacy, confidentiality and the use of information. This was mitigated by the release of an updated version of Livepro to support the Quality Assurance Framework.
Project complete. |