Operational plan report - Quarter 2, 2024/2025

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• reviewed survey options and recommendation provided
• conducted research into initial scope and current alignment to scope
• canvassed Branch Manager cohort to determine support and use of both the internal services and the external Logan Listens: Residents' Survey, survey results
• assessed current capability including specialised skillsets needed to conduct survey inhouse
• expanded options and altered recommendations, paper finalised in November 2024
• presented to the Executive Leadership Team (ELT) in November 2024 for review and feedback
• investigations into a reviewed Voice of Customer (VoC) design was favoured.

During the second quarter of 2024/25, the following was delivered:

• 51 (49 per cent) of actions in the Disability Action Plan were completed, and a further 39 (37 per cent) of actions are in progress
• 69 Council staff have completed the online Disability Awareness training (an additional 96 have enrolled but not yet completed), and 35 staff have completed in person Disability Engagement training since the training was made available in July 2023
• launched training for 'Disability Engagement in Context' training, an on-demand workshop for members of the same work area to receive contextualised guidance to improve access and inclusion for staff and customers with disabilities
• preparation was undertaken to launch a pilot for a pre-employment pathway program with our Plant Fleet Services Branch in early 2025
• the team partnered with Department of Small Business and Training, Maxima and AUSTSWIM to deliver an information session to potential Learn to Swim instructors for people returning to work who have a disability
• 205 Council staff (including 91 staff within the Libraries and Creative Industries Branch) completed the Sunflower Initiative Hidden Disability Awareness' training
• all Logan Libraries delivered story times for 'International day of People with Disability'
• Logan Libraries hosted a session with Melissa Savon off to help parents assist children with sensory needs, with more sessions planned for February and March 2025
• Logan Water engaged Tim Lachlan to deliver a 'Lunch and Learn' session for Disability Action Week, which was made available to all staff. Tim is a Logan resident with over 15 years of lived experience of disability, who shared his story and insights about includability
• an updated Statement of Intent for Footpath Rehabilitation was presented to the City Infrastructure Committee in November 2024. There is an allocation within the program to improve pram ramps. Data collection on footbath condition will recommence in 2025
• the Safe City Awards was updated to include criteria that specifically addresses access and inclusion and recognises design that enables engagement and inclusivity regardless of individual abilities
• the Animal Management Centre (Queens Road Facility) was upgraded to be an accessible space
• discounted registration for registered assistance dogs is now provided
• the team partnered with Queensland Health to deliver a workshop with 9 disability organisations to upskill staff to assist their clients to prepare for a disaster. This included information about how to prepare their home, develop an emergency plan, find and use the disaster dashboard and sign up for Logan Early Warnings
• promotion of the story of Tim Pouncy, who is a blind SES volunteer and youth leader, in the Summer 2024 edition of Our Logan Magazine
• undertook a photoshoot in partnership with a disability partner organisation. Resulting images will be included in Council's Digital Asset Management System for use in general promotional material
• supported (through grants and funding) seven community events that showcase, and actively encourage inclusion of, people with disability.

• 41 successful applications
• $57,951.93 in funding allocated
• An allocation of $312.00 reported in September from Division 7's CBF budget was reduced to $168.00 in December 2024. Therefore, in the first quarter of 2024/2025, $35,446.68 in funding was allocated to 28 successful applications.

• 17 successful applications
• $146,250.00 in funding allocated
• A list of grant recipients is available on our webpage: Community events funding recipients

Community Development Funding (CDF):

• 9 successful applications
• $74,468.29 in funding allocated
• A list of grant recipients is available on our webpage: Community development funding recipients.

• 12 Logan Youth Action Group (LYAG) members and 24 community members including grandparents, local volunteers and members of our Logan Seniors Network, attended the launch of the LYAG Seniors Digital Guide.
• The Logan Seniors Digital Guide produced by LYAG was featured on Channel 9 News in an interview with Bruce Paige. The guide is now available to Logan residents at Logan City Council's Libraries and Customer Service Centres.
• 3 LYAG members and 3 community members attended a volunteering day at Jimboomba community garden.
• 12 LYAG members attended the end of year celebration with Mayor Jon Raven, Councillor Tim Frazer and their families. LYAG members provided a 2024 review report and presented 5 LYAG awards celebrating outstanding members.
• Approximately 1,800 Seniors Digital Guides were distributed to libraries, customer services centres and local seniors' services.
• An accessible online version of the Seniors Digital Guide was created and is available on Council's website.

• A recent workshop was held and as an outcome, Council plans to investigate better ways to support and engage with our First Nations community outside of a Reconciliation Action Plan framework. The best strategies to achieve this are currently being investigated, with the goal of implementing identified opportunities over the coming years.
• Council will also consolidate any outstanding actions from the previous two Reconciliation Action Plans (2015-2017 and 2019-2020), continue good established practices, and showcase our accomplishments on Council's website.

• Purpose: Finalise Council's Reconciliation Action Plan 2015–2017 and Reconciliation Action Plan 2019–2020
• Action: Review and consolidate outstanding actions, amend action status and update Council's website
• Outcome: Close out Council's Reconciliation Action Plan 2015–2017 and Reconciliation Action Plan 2019–2020

• requested draft Stage 2 concept design from the consultant
• conducted Phase 2 community engagement for the Stage 1 Concept Design
• submitted the Interim Status Report for the Urban Rivers and Catchments Grant
• carried out macro-invertebrate and water quality surveys
• commenced pre-construction vegetation mapping
• undertook a cultural heritage assessment
• identified suitable planting locations for Gossia gonoclada plants and Richmond Birdwing Vines.

• maintenance works at previously planted Logan and Albert River restoration sites
• planting at Logan River Parklands to replace recently infilled tube stock deaths.

• ongoing maintenance works on 100 hectares of offset land continued
• ongoing establishment works occurred at recently planted Ooah, Bahrs Hill and Mundoolun Parks
• contracts awarded for 4 upcoming offset sites.

• 1,160 members in total, participating in the program
• 20 new Habitat Connections members joined the program (0 deregistration) - 646 properties in total
• 5 new Land for Wildlife properties were registered (5 de-registrations) - 514 properties in total
• formal agreements have reduced to 28 (2 expired, 1 of these is being renegotiated) (Voluntary Restoration Agreement, Voluntary Conservation Agreement and Voluntary Conservation Covenant)
• 23 Land for Wildlife property revisits were conducted
• 6 formal agreement annual revisits were conducted
• 307 individual community engagement interactions were provided to ECP members
• 212.4 hectares were added to the Land for Wildlife habitat network, bringing the total to 6,684.73 hectares
• 8 threatened species were recorded on Land for Wildlife properties including 41 koala records, 3 powerful owl, 8 native guava (Critically Endangered), 2 Rhodamnia dumicola (Critically Endangered), 7 Melaleuca irbyana and 2 Fontainea venosa (21 different threatened species have been recorded across Land for Wildlife properties in total)
• annual conservation incentives provided to members include:
  • 3,583 plants (8,546 in total)
  • 14 Books (48 in total)
  • 13 nest boxes (45 in total)
  • 11 herbicide orders (29 in total).

• A draft Resource Recovery infrastructure Plan (The Plan) was prepared.
• The proposed Plan be presented to Council's Executive Leadreship Team (ELT) in quarter 3 2024/2025, and will be subject to ELT feedback.
• Depending on feedback received, this will be used to inform future budget submissions and related decision-making for resource recovery infrastructure.

• approximately $17.9 million (57%) of projects are in construction
• $2.9 million (9%) of projects are complete
• approximately $6.9 million (22%) of projects are currently in design or pre-construction phase
• the remaining 12% of projects are in scoping and planning stage
• $17.2 million (55%) of the budget has been delivered.

• Gould Adams Aquatic Centre Refurbishment
• Queens Road Vet Clinic
• Mundoolun Park Toilet Block
• Jimboomba Park Lighting
• Noyer Park Lighting
• Middle Green Recreation Reserve project contractor appointed
• Beenleigh Aquatic Centre main work commenced and bullk earthworks completed
• Flagstone Community Centre construction quotations were received.

• 74,533 residents visited our 9 library locations in December 2024, and we joined 1,815 new members. 33% of our population hold membership at Logan City Council Libraries.
• Our community borrowed 181,286 items including books, magazines, CDs and DVDs.
• Our library staff facilitated 7 job help sessions, which supported 27 people per session.
• 429 people visited the accessibility room and sensory rooms and 26 Accessible collection items were loaned.
• 3,380 community members accessed free wi-fi across the 9 library locations and 8,508 community members accessed the internet on computers within the libraries.
• 10 local small businesses accessed the HIVE co-working space and the Creative Lab.
• For those unable to access our libraries, 337 individuals, including 23 aged care facilities and 26 retirement villages, received home delivery services.
• Our library service was supported by 171 community volunteers, who donated a total of 270.5 hours of their time.
• Our library staff supported the community at 20 outreach events, which connected with 816 participants.

Outcomes for the second quarter of 2024/25 included:

• delivery of activities in Libraries including 138 Baby Time sessions, 42 Page Turner sessions, 93 Tech Help sessions and 24 English Conversation sessions
• delivery of 318 face-to-face library adult programming and events
• library loans of 559,738
• delivery of home library service to 473 individual library members and 23 aged care facilities
• library visitation of 248,950 community members
• library staff developed, implemented and evaluated purposeful and engaging library programming and community engagement in support of the Libraries Learning and Discovery Strategy through 148 outreach programs, reaching 5,209 participants.

• Over 3,000 people attended the Christmas Carol events at the Kingston Butter Factory Cultural Precinct on 12 December.
• Opening of Kristy Ann Duffy and Toni Bielby: A tail of two birds; Ronelle Reid: Conversation with Nature; Stephan de Wit: My Conversation with Lichen and the Stars and New Acquisitions: Logan Art Collection at Logan Art Gallery on 6 December.

• 11 applications were approved for funding as part of round 54 of the Regional Arts Development Fund.
• 100 people attended the Artisan Market featuring local artist stalls at Logan Art Galleryon 30 November.
• Shailer Park State School presented "Music Legends in 2024" Gala Night at Logan Entertainment Centre on 15 November.
• Loud and Proud Logan Festival at the Kingston Butter Factory Cultural Precinct on 12 October.
• Two new murals were installed at the Living Museum of Logan in collaboration with students from Griffith University in October.
• Opening of Myall Creek and Beyond; Logan Portraits and Ripple Effect at Logan Art Gallery on 26 October.

During the second quarter of 2024/25, planning continued for the Community Legacy Forum. The Legacy Forum will now be held in May 2025 with invitations being issued in the third quarter.

Progress was made on a number of initiatives identified in the Roadmap including:

• Delivery of new community facilities and infrastructure
• Plans for the Logan Indoor Sports Centre (LISC) progressed in the second quarter. Council worked with the Queensland Government to move to the next stage of procurement for the Managing Contractor and Architect Services. In October, the new Queensland Government announced the new Games Independent Infrastructure Coordination Authority will commence a 100 day review of all Games infrastructure including the LISC. Council prepared a submission for the review to be finalised in the third quarter. The review is expected to be complete by mid-March 2025. Consultants were appointed to undertake market sounding and financial analysis for the LISC and the first stage was delivered (Initiative No.1).

Council met with the Organising Committee for the Olympic Games Minor Venues team to understand Olympic overlay and logistics requirements for the LISC (Initiatives No.1 and No.7).

Council received notification of its successful bid for funding under the Local Government Grants and Subsidies Program 2024-28 for the design of key enabling infrastructure for the Logan Central Civic and Community Precinct and consultants were appointed to undertake this work (Initiative No.3).

Discussions were held with Queensland Government on local opportunities for carbon offset programs for the LISC and Games activities generally (Initiative No.8).

Stimulating economic growth:

The Short-Term Accommodation Study was finalised with the outcomes being presented to Council's Executive Leadership Team in the third quarter. An advocacy document was prepared to seek support in meeting the needs for sustainable short-term accommodation in conjunction with neighbouring councils and a meeting with Council of Mayors (SEQ)was held to discuss (Initiative No.11).

Council officers attended a number of workshops to understand lessons from the 2024 Paris Olympic and Paralympic Games to help inform planning for Brisbane 2032 (Initiative No.5).

City operations capabilities were presented to the Organising Committee of the Olympic Games Venues and Villages team (Initiative No.7).

A meeting was held with a local sports facility regarding the opportunity to host a future international sports event in Logan (Initiative No.10).

Participated in Griffith University's Readiness for Change workshop - leveraging the Games for equitable sport participation (key learnings for Initiative No.9 and No.10).

Improving the health of the Logan community
Council supported a second NFL Flag Come and Try day in October with over 50 participants attending. A third Come and Try day will be held in January 2025. Council worked with Griffith University on research into equitable sport participation (Initiative No. 10).

Leveraging the cultural diversity of the Logan community
A meeting was held with an organisation to discuss support for a Pacifica based sporting event focussing on women and women's health in conjunction with NFL Flag (Initiative No.9).

In order to more accurately align planned deliverables and outcomes for 2024/25 to the endorsed 2032 City of Logan Legacy Roadmap, it is proposed to clarify the project description by amending the action and outcome statements to the following:
Action: Progress the feasibility analysis and delivery of 2024/25 identified initiatives and priorities of the 2032 City of

Logan Legacy Roadmap.

Outcome: Logan can leverage the opportunities that the 2032 Games offer, including:

• deliver new community facilities and infrastructure
• stimulate economic growth
• improve the health of Logan residents
• leverage the cultural diversity of the Logan community.

• Loganlea Road Upgrade from University Drive to Pacific Motorway (6 lanes)
• Chambers Flat Road Upgrade, Chambers Flat from Mount Lindesay Highway to Kings Way
• Stormwater drainage upgrades to Stage 1 and 2 of the Cowper Avenue Catchment Master Drainage Project, Eagleby
• Stormwater drainage upgrades to Stage 1 to 5 of the Kelly Street Catchment Master Drainage Project, Eagleby
• Park Ridge Road, Clarke Road and Lindenthal Road, Park Ridge Intersection Signalisation
• Teviot Road and Cusack Lane, Riverbend and South Maclean Intersection Signalisation
• Teviot Road, Middle Road to Greenbank Road – Stage 1A
• Chambers Flat Road (Holloway to Kenny Road) Safety Improvements, Chambers Flat
• Alamein Street, Main Street and George Street Intersections Upgrade.
• Woodlands Drive - Stormwater Drainage Upgrade Stages 10, 11 & 12.
• Underwood Road Bus Turnaround, Priestdale
• Goodna Road Carpark Upgrade, Greenbank
• Beenleigh Road Widening, Underwood
• Pavement Rehabilitation works to the value of $4.7m at numerous locations across the city.

• drafting of consultancy scope and Request for Quote (RFQ) document commenced
• project governance framework developed and discussed with Project Sponsor
• benchmarking with Local Government Authorities (LGAs) on contemporary approaches to Integrated Transport Strategies (ITS) commenced.

• consultation conducted with stakeholders
• recommendations were drafted
• Rates team made a decision regarding payments limits with BPay
  • This is being put forward to stakeholders for review and confirmation
• meetings held with Rates to discuss alternative payment platform changes
  • eg: 3D secure (2 factor authentication)
• the next branch to be engaged is Customer Service and Information to gain feedback regarding payment platform changes

In the second quarter of 2024/25, the following activities aligned with the Disaster Management Capability and Capacity Framework were undertaken:

Voluntary Home Buy Back Scheme

• demolition / removal of properties - finalised the removal / demolition of remaining property
  • liaised with various stakeholders - Logan City Council Properties, Abyss Demolitions, Buildable Approvals, Parks, Energex
  • property inspection
• reporting to key stakeholders
• commenced contract closeout

Challenges encountered:

• wet weather delaying home removals.

• support tickets – communication with vendor re: new tickets, follow up, testing and closeout
• maintenance and updates – Users, Configurations, reference docs update
• Flood Intelligence System – Intel Card configuration and data entry
• Disaster Dashboard Support – administration, configuration and testing.

• progressed Flood Information Pack – liaised with Council's River and Catchment Engineering Program, data entry to Guardian IMS Flood Intelligence System
• followed up existing LM actions / tasks outstanding
• Lessons Implemented Working Group (LIWG) meeting 3/12
• commenced stakeholder report.

Training

• Flood Intelligence System
• delivered Guardian IMS training – Community and Corporate Resilience Program Pre-Season Check.

• Creative Recovery Workshops Tamborine 1-12-24
• Person Centred Emergency Preparedness (PCEP) Forum in partnership with Qld Health Recovery Team 2-12-24
  • 30 representatives from 9 Disability organisations attended
  • an extended version of 'Whose Responsibility Is It' session was provided as a 'Train-the-Trainer' session in Logan Central
• Youth and Family Services (YFS) provided with 126 Emergency Wallets for newly established social housing location 3-12-24
• 'Whose Responsibility Is It' workshop at Flagstone 9-12-24
• Psychological First Aid workshop in partnership with Qld Health at Eagleby 10-12-24
• First Nations Disaster resilience workshop [internal] 12-12-24
• 'Whose Responsibility Is It' workshops for Logan City Library staff were delivered at the following locations:
  • Logan Central Library 23-12-24
  • Logan Hyperdome 24-12-24
  • Logan North Library 27-12-24
  • Marsden Library 30-12-24
  • Beenleigh Library 03-12-24.

• The benefits framework associated with VfM for each initiative or project is currently in its final stages of development. This framework will be implemented in the "Litter and Illegal Dumping Services" project, which is successfully progressing (Gate 2 achieved) through Council's Initiative Lifecycle in December 2024.
• This approach ensures that all benefits are identified according to the agreed categories, whether financial or non-financial. Financial benefits include cost savings or avoidance, while non-financial benefits encompass improved efficiency through streamlined processes. The "Litter and Illegal Dumping Services" project is anticipated to yield both financial and non-financial benefits.

Organisational people development for quarter 2 of 2024/25 focused on delivery of:

Culture and Engagement

• Organisational initiatives report complete and ready to share. Gaps identified to support prioritisation of people initiatives in 2025 (e.g. Reward and Recognition).

• Management Directive review with ELT scheduled for January 2025. Summary Organisational (Strategic) Workforce Plan finalised for review. Ongoing workforce planning support for branches where workforce issues are arising.

Excellence in Performance

• Project closed out as intended with a high rate of the organisation trained and governance in place for measurement next quarter.

Succession Management

• 13 Branches with critical roles identified in Business Continuity plans have been engaged in succession planning process. Remaining Branches across Council will be booked in and engaged for Q3.

Leadership Development

• PL LAB finalised for 2024. Next cohort scheduled for Feb 2025 kick-off. Ongoing review and design of leadership offerings, aligned with strategic framework.

December Update

By the end of December 2024, the Digital Transformation Program focus was on finalising configuration, integration, and data migration to enable System Integration Testing (SIT) of a representative data set. SIT preparation activities are either complete or on track for completion prior to commencing the SIT testing due on 3 February 2025.

SIT aims to ensure the interoperability of applications designed to co-exist and exchange data, which is pivotal for meeting the program's intended outcomes on schedule. The testing will focus on the interfaces between applications, functions, programs, or sub-systems. Tests have been written to verify successful positive screen-flow, error handling, and correct downstream reporting.

SIT is scheduled to conclude on 28 March, in preparation for User Acceptance Testing (UAT), which is set to commence in April 2025.

Data Stream

The first trial data migration was completed successfully including all objects required for SIT.

Integration Stream

Integrations required for SIT are either completed, or on track for completion prior to SIT.

Tech Stream

• completed eDocs Server software version upgrade for core Records Management and Document Management system
• completed eDocs Desktop software version upgrade to 322 Records Management Admin Users
• established DTP Environments Release Management delivery process
• achieved technical platform readiness for SIT Entry.

EAMS Stream

• Works Management configuration completed for several key branches, including Transport Branch, Parks and a significant proportion of Logan Water
• Asset Management related configuration specification complete, with remaining configuration effort with TechnologyOne for completion and on track for SIT entry
• Project Management module engagements with branch stakeholders and configuration requirements complete, with remaining configuration effort with TechnologyOne for completion.

Architecture Stream

• EAM (Enterprise Asset Management) design internal review completed
• ECM (Enterprise Content Management) design internal review completed
• development of R1 architecture documents complete. All are in final review/approval stages.

GIS Stream

• completed FME andPython Project workload discovery
• completed ArcGIS Pro 3.1.18 roll out with ITS for Win 11 compliance.

• improvements to Parks Safety in Design processes continued
• next milestone is completion of training in February 2025.

• new officer commenced and is reviewing status of project
• the intent is to value-add subject matter expertise during January 2025

• comprehensive review of the discovery report
• identify and implement 'quick wins'
• outline strategic medium and long term actions to address underlying challenges
• project delivery to commence by end February 2025 in alignment with key milestones.

• business case drafted for review
• project plan to be prepared
• remedial actions include:
  • expedite recruitment for subject matter expertise
  • comprehensive review of the discovery report
  • project delivery to commence by end February 2025 in alignment with key milestones.

Engineering pathways:

• additional meetings held with key stakeholders in the business
• updates to be brought in to the Discovery report for this phase

Remedial actions include:

• expedite recruitment for subject matter expertise
• comprehensive review of the discovery report
• continuous engagement with Director Transport Services to ensure project continuity

Project delivery to commence by end February 2025 in alignment with key milestones.