HP7.1.1 - Rates Reform |
June 2025 |
Completed |
Final rate reform modelling and rating samples presented at SBC 15/05/25 and 20/05/25. Delivery of rates reform strategy is now completed, awaiting budget adoption 25/06/25.
The system is being prepared for the July 2025 to incorporate the proposed changes.
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HP7.1.2 - Payment Channels |
June 2025 |
Completed |
During the fourth quarter of the 2024/25 financial year, the review has been completed with all stakeholders.
A report has been written and will be presented at the next available ELT which is in the first quarter of 2025/26
This project can be marked complete. |
HP7.2.1 - Disaster Management Capability and Capacity |
June 2025 |
Completed |
Lessons Management
During the last quarter, we progressed outstanding lessons, conducted Lessons Identified Working Group meetings, updated How-To Guides, reviewed the Exercise Dark Horizon LDMG After Action Review and added lessons to Guardian Incident Management System, and created new report templates such as the Local Disaster Coordination Centre Staff Handover Forms.
June 2025 Highlights:
- Held 1 Lessons Identified Working Group meeting.
Guardian IMS
During the last quarter, we managed support tickets through vendor communication, follow-up, testing, and closeout; performed user maintenance, system configurations, and reference document updates; updated templates and managed lists; conducted ICT security audits and coordinated with vendors on Single Sign-On (SSO) secrets; and implemented updates to the Disaster Dashboard, including enhancements such as Tides.
June 2025 Highlights:
- Planned CCRP Guardian IMS Workshop.
Training
- During the last quarter, we attended Queensland Disaster Management Arrangements training, planned Local Disaster Coordination Centre training, held weekly Training and Exercise Planning Meetings with Phoenix Resilience, and planned and supported mini-exercises with both the Crisis Management Team and the Local Disaster Coordination Centre.
June 2025 Highlights:
- Delivered 3 Guardian Incident Management System (IMS) training sessions:
- Intro to Guardian IMS
- Incident Action Plans
- Situation Reports
- Attended Recovery Modules 1 & 2 (full day).
- Supported Local Disaster Coordination Centre training (1 full day).
- Continued Guardian IMS training preparation and post-session work.
General Business / Other
During the last quarter, we updated the Local Disaster Coordination Centre Standard Operating Procedures, participated in Geographic Information System Working Group meetings and ESRI webinars, conducted CCRP asset audits and laptop updates, responded to resident enquiries and supported Ex-TC Alfred recovery efforts, reviewed Local Disaster Management Group sub-plans, and began reviewing the Queensland Emergency Risk and Management Framework.
June 2025 Highlights:
- Reviewed Emergency Equipment Supply Register.
- Participated in Inspector General Emergency Management (IGEM) review meetings and complied submission for IGEM's Review into Ex TC Alfred.
- Observed and provided report on Scenic Rim Council's Local Recovery and Resilience Exercise.
Program Highlights for the Year
- Supported the response to Ex-Tropical Cycle Alfred (ex-TC Alfred) in March 2025.
- Participated in workshops, debriefs and one on one meetings as part of the After Action Review process for ex-TC Alfred.
- Deployed to Ingham from 12-18 February 2025 to support Hinchinbrook Shire Council's LDCC operations following severe monsoonal flooding in North Queensland (Council-to-Council Program).
- Delivered and supported multiple exercises including:
- Exercise Dark Horizon – A simulated cyber-attack on the power grid resulting in widespread power outages across South East Queensland, involving the Local Disaster Management Group (LDMG), LDCC, Crisis Management Team (CMT), and the Local Recovery Group (LRG).
- CMT Exercise Blast – simulated Public Safety Public Act (PSPA) declaration around the City Administration Centre (CAC) following a hazard truck crash.
- LDCC Exercise Shield – simulated Public Safety Public Act (PSPA) declaration at a large shopping centre, testing coordination and communication protocols.
- Drafted and secured ELT approval for the new Crisis Management and Business Continuity (CMBC) Plan, replacing the Master BCP and Directorate Recovery Plans. The plan introduced an all-hazards approach, scalable CMT structure and improved integration of crisis and continuity processes. The plan was validated through CMT training.
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HP7.2.2 - Disaster Management Recovery and Resilience |
June 2025 |
Completed |
Throughout the fourth quarter, the Community and Corporate Resilience program has focused on private property clean up in response to Ex-Tropical Cyclone Alfred. These works are now complete, and the submission to the Queensland Reconstruction Authority (QRA) for reimbursement is well underway.
The Recovery and Resilience Officer position is currently vacant and will remain unfilled until November 2025 to support the 5% vacancy savings target. During this interim period, community engagement activities may be delivered at a reduced scale.
Nonetheless, the Community and Corporate Resilience team remains committed to maintaining strong connections with our communities. Where possible, team members will continue to deliver key engagement sessions. In addition, the program will leverage existing Council networks, such as the Community Development Program, to support resilience building efforts and ensure continuity of service across the region. |
HP7.2.3 - Value for Money (VfM) Program |
June 2025 |
Completed |
The Value for Money (VfM) Program was endorsed by Council in March 2022 and continues to deliver value to the organisation.
As at the end of the 2024/25 financial year, 15 branches delivered jut under 50 VfM initiatives (some joint), with almost one third from the implementation of the service review opportunities roadmaps. One notable project, Smart Forms, was implemented across 6 branches, driving both efficiency gains and cost avoidance.
Overall, cost avoidance, efficiency gains and quality improvements were the main benefits delivered for the organisation. Several branches delivered multiple VfM initiatives including:
- Customer Service and Information
- People and Culture
- Plant Fleet Services
- Waste and Resource Recovery.
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HP7.2.4 - School Immunisation Program Review - Round 2 |
June 2025 |
Completed |
During the third quarter of 2024/25, the School Immunisation Program Review continued.
The Round 2 project was successfully completed in December 2024 with the final report written and delivered to Queensland Health.
The report to Queensland Health provided an extensive review and analysis of the project, including lessons learned and recommendations for the future. This body of work will now transition to business as usual.
This project is now complete. |
HP7.2.5 - South-West Depot |
June 2025 |
Completed |
The Certificate of Occupancy was issued on 30 October 2024 with final handover of the building to Council occurring on 11 November 2024.
The building has been completed and will be monitored for defects during the Defects Liability Period (DLP).
The Procurement Program has established operations for Council's management of the facility.
Council is currently in discussions with a community organisation for the balance of the space.
This project is now complete. |
HP7.2.6 - 2022-2026 People Plan |
June 2025 |
Completed |
Organisational people development for the 2024/25 financial year included focus on 5 key areas:
Culture and Engagement
The survey date was move to later in the 2025 year to better align with business reporting, participation was high with 61% of employees having a voice (up 11% from 2024), results will be provided in July and August reports with action planning August/September.
Workforce Planning
A framework, process and education pack was developed for this initiative, introducing workforce planning to the organisation and meeting internal audit requirements for same. A Strategic Workforce Plan (2025-2027) has been completed, and 20 branches have identified their workforce needs at the operational level. The process has been embedded into the annual business planning cycle for ongoing use.
Excellence in Performance
An all-of-business roll out of training in the new way for performance conversations was completed in late 2024. This commenced the new process of multiple and continuous conversations, replacing a once per year model. For the 24/25 cycle, employees completed their goal setting conversation (79% completion rate), had conversation check-ins that suited the work type and their final close out reviews are due by 30 August. The new cycle aligns roughly with the financial year in that new plans commence in July/August as the previous year is closed out.
Succession Management
A framework, tool and process was developed for succession management and branches facilitated through the process for their business critical roles. Leadership teams have identified whether they need to buy, borrow or build talent to ensure those roles are filled.
Leadership Development
The Strategic Leadership framework was accepted and approved by Executive Leadership Team (ELT) in July 2024. Analysis of current offerings against the framework identified gaps that training could support. The 3 areas identified included: emerging leaders, cross-functional (strategic) leadership, and organisational leadership. Program designs to fill those gaps have been completed and presented to People and Culture branch management. They will be presented to ELT seeking approval in quarter 1 in 2025/26. |
HP7.3.1 - Digital Transformation Program delivery |
June 2025 |
Not Complete |
As at the end of the fourth quarter of the 2024/25 financial year, planned deliverables for this project were not complete. The program is currently being replanned due to ongoing issues with system configuration and data migration. This is preventing the completion of System Integration Testing (SIT). The program is continuing to work through the impacts and expects to share a revised schedule for the delivery of Release 1 in July.
This project has been included in the 2025/2026 Operational Plan to continue to track progress. |
HP7.3.2 - Cemetery study |
June 2025 |
Completed |
As at the end of the fourth quarter efforts have been made to contact all customers with pre-purchased plots at Beenleigh Cemetery prior to 2008, using letters, phone calls, and the installation of lawn markers where contact information was unavailable. These efforts have led to:
- 6 Full payments received
- 5 Plots being released for re-sale at 2025/26 fees and charges
- Payment plans being entered into for two of the plots
- Verification that 8 pre purchases are still intended for future use, payment due on interment
Approximately 70% of pre-purchased lots remain uncontactable and alternative contact methods will be considered in the new financial year.
A follow up report will be provided to ELT in the first quarter of 25/26 with recommendations.
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HP7.3.3 - Review and update Council’s Water Netserv Plan |
June 2025 |
Completed |
During the second quarter of 2024/25, Logan Water provided notice to the Planning Minister (in accordance with section 99BRAB (5) of the South-East Queensland Water (Distribution and Retail Restructuring) Act 2009 (SEQ Water Act), that Council adopted the Water Netserv Plan Part A and its Connections Policy in December 2024.
The project to undertake a formal review of the Water Netserv Plan Part A and its Connections Policy is now completed and the Water Netserv Plan (Part A): 2022–2026 and Connections Policy are now published on Logan City Council's website.
This project is now complete. |
HP7.5.1 - Financial Policy Review |
June 2025 |
Completed |
During 2024/25 financial year, the Financial Policy Review (Review) was conducted through engagement and workshops with identified stakeholders. Input received from these processes informed the proposed changes for the identified debt recovery related financial policies.
During quarter 4 of 2024/25, a discussion paper detailing the findings from the Review was prepared and reviewed by the Legal Services, Corporate Governance and Finance Branches in preparation for presentation to the Policy Advisory Group (PAG). Feedback from the PAG would be incorporated into the final policy amendments for Council adoption.
A Policy Taskforce has recently been established within the Organisational Services Directorate, as a key part of our broader effort to streamline operations, reduce unnecessary red tape, and ensure our policy framework is fit for purpose and future ready. The Policy Taskforce will work closely with the PAG to transform and rationalise existing policies over the coming months.
The findings from the Financial Policy Review will be utilised by the Policy Taskforce to update the identified financial policies, to support increased efficiencies in debt recovery.
This project is now complete. |
HP7.5.2 - Safety in Design Processes |
June 2025 |
Completed |
During the third quarter of 2024/25, the Safety in Design Processes project was finalised.
Electrical safety and integration between drawings, specifications and safety in design have been addressed.
Staff training has been delivered, and although the project is now complete, ongoing efforts to improve safety in design process will continue.
This project is now complete. |
HP7.6.1 - Delivery of new Red Imported Fire Ant (RIFA) Suppression Taskforce |
Dec 2024 |
Completed |
During the October 2024 period, the Red Imported Fire Ant (RIFA) Taskforce undertook responsiveness and broadscale suppression throughout the City of Logan, working alongside the National Fire Ant Suppression Team.
The implementation of the new business unit to support the RIFA suppression in Logan has now been finalised and the Taskforce will continue to operate through provision of general service delivery.
The collation of project data has shown the Taskforce successfully delivered 623 treatments between July to October 2024.
This project is now complete. |
HP7.6.2 - Direct Hire Model - Process Creation and Implementation |
June 2025 |
Completed |
The 2024 cohort of direct hire trainees/apprentices was a large one with 28 new starters. Most commenced in February and some as a mid-year in-take. Direct hire meant all candidates were employed with Council, not through other agencies.
As at the end of the 2024/25 year, 11 have completed their qualification (8 moved into Council roles), 11 have continued their qualification into 2025 (later start in 2024 or longer qualification), 6 did not complete (2 resigned, 4 released). A significant achievement this year is that a trainee enrolled in a certificate III Animal Companion qualification, has won the District Bob Marshman trainee of the year award in the Queensland Training Awards. She has progressed to Regionals (pending outcome!). |
HP7.6.3 - Talent Pathways |
June 2025 |
Not Complete |
As at the end of the fourth quarter of 2024/2025, pre-employment pathways has developed a number of opportunities that have either commenced or are about to commence.
Job Readiness
A workshop module developed in April is ready for deployment across traineeship and new pathway groups.
School-based Work Experience: Pilot began in June with 3 students placed in Libraries, offering role exposure. More students are scheduled for next quarter.
Work for the Dole
Branch assessments excluded some locations; non-labour roles in Roads and Construction Maintenance are being matched. Pre-work is complete and ready for Q1 launch.
Pre-employment Program: A tailored partnership with a funded community organisation and RTO will deliver core qualification units aligned to Council needs. Launching in Q1.
Pre-traineeship Pathway: Designed for minority groups to build readiness for certificates or traineeships. Libraries' skills analysis was completed but not launched due to capacity. Roads and Construction Maintenance analysis is underway, with Q1 launch planned. Long-term goal: mapping for all branches.
Tertiary and Engineering pathways
For the quarter, engagement with branches has commenced to understand their potential for program implementation of a student placement. Planning phase for engineering pathways initiated, engaging directly with branches to align on objectives and implementation.
For the financial year, a student placement framework (undergraduate and graduate) is now complete. A pilot with Water Infrastructure Solutions has launched for unpaid placements, aligned with university semesters and set to expand in Q1. The Talent Pathways team has also begun collaborating with the Talent Acquisition Partner team on recruitment processes for student roles. Engineering leaders and HRIS teams were consulted to explore placement logistics to continue the progression of the Engineering Academy framework.
Although the project has made significant progress, it was slightly behind the intended schedule for the financial year. This project has been included in the 2025/2026 Operational Plan to continue to track progress.
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