Community satisfaction survey
We regularly ask residents about their experiences, priorities and expectations so we can better understand what matters to our community. We use this feedback to inform future planning and service improvements.
From 2025, the Logan Listens survey will be conducted annually, allowing Council to track community satisfaction and sentiment more closely and respond to emerging priorities. The survey was conducted by an external provider, who surveyed 800 adult residents to gather independent community insight.
2025 Logan Listens
This survey was refreshed to give us a fuller picture of community satisfaction and sentiment. Alongside satisfaction, it now also measures trust, responsiveness, service usage, and includes more open-ended feedback questions. The results help us understand:
- how satisfied residents are with Council services
- how much residents trust Council and feel listened to
- which areas residents want Council to prioritise
- what one change residents would most like to see, and their overall satisfaction & sentiment toward Council.
Results of the 2025 survey
Residents remain broadly satisfied with Council services, with an overall satisfaction score of 3.51 out of 5.
Logan's satisfaction score was higher than the Queensland average of 3.42 and matched the national average of 3.51 for metropolitan councils. Satisfaction in Logan also held up better than in most other council areas surveyed during the same period.
Residents told us they were satisfied with Council services, here is where they expect improvement:
- better communication and consultation, 12 per cent
- traffic flow and congestion, 10 per cent
- community events and education, 9 per cent
- better maintenance of parks and public spaces, 8 per cent
- enhanced safety in public spaces, 7 per cent
Residents were clear about their top priorities. Community safety was the most common first priority. When residents' combined top priorities were counted, roads, buildings, public spaces and traffic management ranked highest overall.
Survey findings by topic
The 2025 survey is structured differently to 2022, rather than reporting against Corporate Plan Focus Areas, it reports against reputation, service usage and information, prioritisation, and satisfaction and sentiment. Here's how we did in 2025:
Reputation
Satisfaction with services, trust in Council, and how well Council listens all scored positively, with satisfied residents outnumbering dissatisfied residents by a wide margin across every measure.
Service usage and information
Waste collection and kerbside services were the most used Council services, though usage of parks/playgrounds, rubbish collection and kerbside clean-up all declined slightly since 2022. Residents said they'd prefer to receive Council updates through social media and email over other channels.
Prioritisation
Community safety was the most common first priority for residents. When residents combined top priorities were counted, roads, buildings, public spaces and traffic management rank highest overall.
Satisfaction and sentiment
There was no single dominant issue of concern. Feedback was spread across many themes, with communication and consultation, traffic and congestion, and public space maintenance the most frequently mentioned. Overall satisfaction & sentiment was slightly positive.
What's next
This is the first year of our new annual survey format, which gives us a clearer baseline to track community satisfaction and sentiment and priorities over time. The next Logan Listens survey will run in October and November 2026, and we'll report back on how satisfaction and sentiment and priorities have shifted against this baseline.
Council will use these findings alongside other community feedback and service data to help identify improvement opportunities and inform future planning. We will continue to report on changes in community satisfaction and sentiment through the annual Logan Listens survey.
Refer to the Community Satisfaction Survey Research Report November 2025(PDF, 1MB).