Vitavo frequently asked questions

Visit Vitavo or scan the QR code.

To register, click Create an Account, enter your email and set a password. You will receive an email from Vitavo to verify your account.

Once you have verified your account, you can create your Adult profile and progress to make a booking by searching by date or venue for available times.

By creating a profile, you will be able to manage your account and personal information. Fill out the relevant fields, including any medical conditions. This helps us assess your eligibility to be vaccinated.

Once you have created your profile as the adult, you can add your dependants. This helps you to manage their bookings.

Select “Forgot Password” and enter your email and select new password. Vitavo will send a verification code to your email. Use the verification code and follow the prompts to set a new password.

Your personal information is used to record your vaccination on the Australian Immunisation Register. This is a mandatory legal requirement. Vitavo keeps all your information safe and secure and is only accessed by authorised Logan City Council and Vitavo staff to deliver vaccination services including managing the data.

Log into Vitavo with your email and password. You can select an appointment by clinic location, date and time.

A booking confirmation email will be sent to you instantly. A reminder email will be sent prior to your appointment and includes a digital pre-immunisation checklist to complete on the day of your appointment.

You can log in to Vitavo at any time to change or cancel your appointment.

Vitavo will send you a reminder to re-book your appointment.

You can book an appointment for you and/or any linked dependants at the same time. You will be given sequential appointment times.

You can contact our friendly staff on 07 3412 3412 and we will assist you.

You have two options to pay. Pay Online requires you to pay by credit card and incurs transactions fees. Pay at Appointment will be processed by our clinic staff when you arrive - you can pay by cash or Eftpos.

If you miss your appointment, Vitavo will send you an email reminder to rebook. If you cannot rebook or prefer to cancel this will result in a refund of the vaccination fee, less the transactions fees.

The software program formerly known as VaxApp has been renamed to Vitavo.While the name has changed, the features remain the same to ensure you have a seamless experience.

Please contact our friendly staff on 07 3412 3412 or email immunisation@logan.qld.gov.au.