Supported bin service

If you are not able to put your bin out due to disability or impairment you can apply for a free supported bin service.

Our waste collector will walk onto your property and take your bins to the truck to empty them. They will then put the bins back in the same place on your property.

On recycling day, the drivers of the waste and recycling trucks may work together. The driver that arrives first will take both bins to the kerbside. The driver that arrives second, will put both bins back inside your property.

You can apply for the service if you meet the following conditions:

• the bin storage location is within 60 metres of the road
• there is no one else living at the property who can put the bins out for you
• bins are stored in a location the driver can access safely and easily
• all animals will be secured on your bin collection day
• page 2 of the application form must be completed by a medical practitioner.

Our collections contractor may decline a supported service where deemed not reasonably practicable. Before the service is approved, the contractor will visit your property to ensure they can service the bin safely and determine that it meets the above conditions. A council waste officer will advise you when your service has been approved or if there are any issues.

To apply, please complete the Application for supported bin service form(PDF, 1MB) and return it to us.